clients not joined correctly?

Hi,

We have a new Windows Server 2012 Essentials. When we join new devices, some show correctly and other show with the same icon as the server and don't provide info on windows version/security etc. Both the PC's below are Windows 8.1 pro.

Anyone know the reason for this?

February 19th, 2015 11:37pm

Just to be sure it is 2012 and not 2012R2? Same firewall software on 1 and 2? Rebooted PC 2 a couple of times?
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February 19th, 2015 11:50pm

Hi,

Sorry yes it is Server Essentials R2.

Both Clients just have windows firewall enabled and windows defender. Settings are the same.

Interestingly PC1 showed as PC2 does now until it had been restarted a few times. PC2 has been restarted probably 20 times over the last month and no change. A couple more newly connected PC's also showing as PC2 does.

Both PC's behave as they should and see server folders, get correct DNS, IP, DHCP settings.

Thanks, Tim

February 20th, 2015 12:10am

Not sure, I am surprised it shows as online with nothing else.  Sounds like a version mismatch of the connector, but it should show offline normally. But if recent pc installs do the same...

The pc1 does not show a backup status either.  Are all the windows server services started? services.msc

No AV on server?  Rebooted server? All machines/server/PC's up to date with patches

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February 20th, 2015 1:24am

Hi,

The only Windows server service started on all the PC's is Windows Server Essentials Client Computer Monitoring Service. All the others, Health, registry, notification, management are not running and set to manual trigger. This is the same on PC1 and 2 above though.

Thinking about it there doesn't appear to be AV on the server, You can't use MSE of Defender can you? I presume patches will be delivered via automatic updates?

February 20th, 2015 12:45pm

LOL, I meant on the server, but I believe you may have stumbled upon it.  This is from 2012 NOT R2, looking for an R2 client now but I don't think it is different.  Why your stuff is set to manual I have no clue.

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February 20th, 2015 3:47pm

Hi,

All the clients services look like this:

However, they are all the same (PC1,PC2 etc), so I don't think this can be the problem? If I start all the services, no change on the PC2.

I think I read the Lan config utility had disappeared in R2, a few other things missing as well though? Is this normal in Essentials R2?

Thanks,

February 20th, 2015 6:38pm

Are there any services I should be looking for in particular on the server that might cause this?

Everything works as it should, the only problem is we don't get system, os, updates, antivirus status also no option to remote desktop to these problem machines? 

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February 20th, 2015 7:04pm

Also, when I remote into the Server and open dashboard, we get an error:

'Alert Notifications are not available for health monitoring due to an error or an incomplete action, or a service has stopped working. If the problem persists, contact the person....'

Could this be related. If I open services on the server, health monitoring is set to Auto but not running. If I start it, close services and re-open it has stopped again.

February 20th, 2015 7:27pm

yea, health monitoring needs to be running

Look in the event viewer as you start it and see if there are any errors (on the server)

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February 20th, 2015 9:44pm

I get the following error. I hope it's safe to post the log? I have removed server names.

Does this tell you anything?

Log Name:      Application
Source:        Application Error
Date:          20/02/2015 19:55:25
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      removed.removed.local
Description:
Faulting application name: SharedServiceHost.exe, version: 6.3.9600.16384, time stamp: 0x5215ca62
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737
Exception code: 0xe0434352
Fault offset: 0x0000000000008b9c
Faulting process id: 0x1dd4
Faulting application start time: 0x01d04d472a0e3897
Faulting application path: C:\Windows\System32\Essentials\SharedServiceHost.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 68a20b38-b93a-11e4-80da-ac9e174e040b
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-20T19:55:25.000000000Z" />
    <EventRecordID>27931</EventRecordID>
    <Channel>Application</Channel>
    <Computer>...removed...</Computer>
    <Security />
  </System>
  <EventData>
    <Data>SharedServiceHost.exe</Data>
    <Data>6.3.9600.16384</Data>
    <Data>5215ca62</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.17415</Data>
    <Data>54505737</Data>
    <Data>e0434352</Data>
    <Data>0000000000008b9c</Data>
    <Data>1dd4</Data>
    <Data>01d04d472a0e3897</Data>
    <Data>C:\Windows\System32\Essentials\SharedServiceHost.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>68a20b38-b93a-11e4-80da-ac9e174e040b</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

February 20th, 2015 11:00pm

Hi Timj17,

Would you please let us know current situation of this issue? Did you refer to above thread that Grey provided? Any update?

Just addition, please run sfc /scannow command to scan all protected system files on the Windows Server 2012 R2 Essentials. Any find?

Meanwhile, for a test, please un-join the problematic Windows 8.1 client computer from the server essentials, uninstall the Connector software from Control Panel on the client computer, then check if isntall all necessary Windows updates. Then re-join the Windows 8.1 client computer via Connector software again. Please check if this same issue still exist.

By the way, please also check log files in %programdata%\Microsoft\Windows Server\logs folder if find relevant clues.

Windows Server Essentials 2012/2012 R2 Log Files

Best regards,

Justin Gu

February 23rd, 2015 3:21am

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