cannot add domain printer in Windows Server 2008 R2 / "Windows cannot connect to the printer." / Error 0x00000002

I have

1. DOMAIN-SERVER: Windows Server 2012 R2 64bit Domain

2. PRINTER-SERVER: Windows Server 2012 R2 64bit  Print Server joined to domain

3. DOMAIN-PRINTERS: 4 Printers on the Print Server (all of them happen to be Brother Laser printers, running generic built-in Windows Server 2012 drivers)

4. REMOTE-SERVER: Windows Server 2008 R2 64bit Remote Desktop Session Host joined to domain (Running Citrix XenApp Fundamentals)

I am trying to add the domain printers to my Windows Server 2008 R2 box.

1. Start -> Control Panel -> Devices and Printers

2. Add a printer -> Add a network printer

3. All four printers are discovered very quickly and show ON PRINTER-SERVER

4. I click "Next" to add a printer

5. Dialog window shows: "Looking for a driver" / "Downloading the driver" / "Finishing the installation"

6. Error window then pops up before finishing: 

Connect to Printer
Windows cannot connect to the printer.
Operation failed with error 0x00000002

7. Of the four printers, one of them gives me error 0x00004005 instead

8. I used Process Monitor to try and figure out what might be happening, but there are way too many entries for me to figure out exactly where the problem is.  Out of 33,000 lines produced during just one attempt to add a printer, the vast majority show success, but I still have about 6,500 lines showing BUFFER OVERFLOW, FILE LOCKED WITH ONLY READERS, NAME COLLISION, NAME NOT FOUND, NO MORE ENTRIES, NO MORE FILES, NO SUCH FILE, PATH NOT FOUND, and REPARSE

Which of those 6,500 lines could give me the clue to solve this problem?  No idea


July 14th, 2015 11:49pm

Error 2 is file not found.

See if the Print Service / Admin logs provide some additional information

You may also want to enable the PrintService operational logs

To enable this option go to: Start Server Manager Tools Event Viewer.

From here, you will want to expand Applications and Service Logs, then go to Microsoft Windows Print Service Operational. Then, right click and select Enable log

Attempt connection again

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July 15th, 2015 1:01am

This problem occur when Group policy not allowed install from CD or USB drives or the shared printer workgroup is not the same with the current PC where your are trying to install the printer.

If it's a network printer

Try to install with TCP/IP address of printer

Add printer-->> Add a Local printer-->> Create a new port -->>Standard TCP/IP port-->>Type the IP address of the printer-->> and select the driver. 

If it's a local printer which has connected with USB and shared

Then check the workgroup is the same or not.

July 15th, 2015 2:08am

Hi

Would you please share some updates with us regarding this case? If the problem still exists when you try to install the printer with TCP/IP address?

Looking farward to your feedback.

Best Regards,

Elaine

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July 20th, 2015 2:48am

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