auto resolve all incidents Related to release record

hi ,

I want auto resolve all incident related to release record  ?

how I can do that?

January 2nd, 2014 6:33pm

Hi Mohamed,

There are a lot of ways you could do this.  I would use Orchestrator for this task.  The configuration of the Runbook really depends on how you want this to work (based on status of Release record, as soon as IR is related to RR, etc.).  It would actually write a SQL query to find these, as that is the fastest and most efficient way to find the IRs that are related to RRs that are not resolved.  Then you could pass the IDs to an Update Object activity that sets the IR status to Resolved.

- Christopher

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January 3rd, 2014 8:12am

chistopher ,

Unfortunately, i don't have  Orchestrator

how i can do it by SCSM TASK or SCSM workflow

January 3rd, 2014 5:38pm

any update please ?
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January 5th, 2014 2:37am

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