audio card install causes blue screen crash Windows Server 2003 SP2
Installed a Soundwave 7.1 audio card, smooth install, hardware was found, start driver install from disk and get blue screen crash. Changed slots and manually located cmudax3.sys. The second it starts to load, BSOD. Tried another card, same thing.
April 11th, 2011 1:57pm
Hello, first of all try to use the latest version of the driver and check again.
Please use Microsoft Skydrive to upload dump files (%systemroot%\minidumps like c:\windows\minidumps). Once done post a link here.
If you want to debug dump files without my help, refer to this Microsoft article:
http://support.microsoft.com/kb/315263
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April 11th, 2011 2:19pm
Blue screen is mostly caused by hardware or drivers incompatibility. I suggest you take a look at the following website
If the hardware appear to be on the Hardware Compatibility List (HCL):
http://www.microsoft.com/whdc/hcl/default.mspx
Thanks.
April 11th, 2011 2:19pm
Thanks for the reply. I tried the latest driver version with the same results. This card is rated for Windows 7, Vista, Server 2003 & 2008, both 32bit & 64bit, released in 2009. I checked with IBM, the server vendor and they said it's compatible
with their hardware and Windows Server 2003 sp2. The install manual of the card also lists Server 2003 and the proper files.
It does seem fine as far as hardware since it recognized it and the other one without error but the second the drivers start to load, BSOD.
This may sound strange but by Federal Statute, it's in a government environment, I can't comnnect this server to the internet. It's in a closed LAN so this is somewhat difficult to diagnose and send the dump files anywhere from the server. I'll check
the files manually after I check your link.
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April 11th, 2011 2:50pm
Your link is for Windows 7 but thanks for the reply. The card is certified for Server 2003, at least according to IBM and the box.
April 11th, 2011 2:52pm
If dump files does not help, contact your manufacturer Technical Support.
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April 11th, 2011 3:37pm
If dump files does not help, contact your manufacturer Technical Support.
I'm afraid that's not much use to me. It definetly seems to be a Windows Server 2003 OS / driver problem nor does having me look at a Windows 7 compatibility list help. I'm surprised that's the only response.
My thread title and explanation clearly state Windows Server 2003 and that I've contacted IBM. There needs to be a Vote As
Not Helpful.
April 12th, 2011 1:21pm
You have not uploaded dump files like I suggested. So, I can provide no other help other than suggesting to contact your manufacturer Technical Support.
Please upload them so that I analyze them.
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April 12th, 2011 1:40pm
Mr X
I appreciate the help but was unsure of Skydrive having never used it. I created a profile and a folder with the dump file however I'd rather not post the link here. It allows for sending a link to the folder can I enter you in the To: field? If so what
do I enter? Do I have to share the folder with you first?
Thanks.
April 12th, 2011 3:17pm
You have to post a link here with public access.
I think you are worrying about exposure of confidential informations in public. So, don't worry about that.
There is no things other than:
The used OS The used drivers A faulty hardware component name
that I can extract from a dump files.
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April 12th, 2011 4:38pm
Thanks,
http://cid-2ef010e068e7f1b2.office.live.com/browse.aspx/Dump%20files
April 12th, 2011 7:45pm
*******************************************************************************
*
*
* Bugcheck Analysis *
*
*
*******************************************************************************
BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 00000020, a pool block header size is corrupt.
Arg2: 8afcc178, The pool entry we were looking for within the page.
Arg3: 8afcc7c0, The next pool entry.
Arg4: b8c99ee8, (reserved)
Debugging Details:
------------------
BUGCHECK_STR: 0x19_20
POOL_ADDRESS: 8afcc178
CUSTOMER_CRASH_COUNT: 2
DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP
PROCESS_NAME: System
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 808927bb to 80827c63
STACK_TEXT:
f78f2b54 808927bb 00000019 00000020 8afcc178 nt!KeBugCheckEx+0x1b
f78f2bbc 80892b6f 8afcc180 00000000 f78f2c40 nt!ExFreePoolWithTag+0x477
f78f2bcc b8cbbbe7 8afcc180 8afcc184 b8cbbb30 nt!ExFreePool+0xf
WARNING: Stack unwind information not available. Following frames may be wrong.
f78f2c40 b8df2bef 00000000 8af709e0 8b513dc8 cmudax3+0x22be7
f78f2cc4 b8df4e54 8b513dc8 8b9131d8 8af709e0 cmudax3+0x159bef
f78f2d30 b8c85663 8b513dc8 8b9131d8 e1ee26e0 cmudax3+0x15be54
f78f2d58 b8c84960 00000000 00000000 8b513dc8 portcls!PnpStartDevice+0x49
f78f2d6c 808ec1eb 8b513dc8 e1ed0698 808ae5fc portcls!EnqueuedIoWorkItemCallback+0x2a
f78f2d80 80880441 8b4a1e08 00000000 8bb73b40 nt!IopProcessWorkItem+0x13
f78f2dac 80949b7c 8b4a1e08 00000000 00000000 nt!ExpWorkerThread+0xeb
f78f2ddc 8088e062 80880356 00000001 00000000 nt!PspSystemThreadStartup+0x2e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
STACK_COMMAND: kb
FOLLOWUP_IP:
cmudax3+22be7
b8cbbbe7 ?? ???
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: cmudax3+22be7
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: cmudax3
IMAGE_NAME: cmudax3.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 48be6316
FAILURE_BUCKET_ID: 0x19_20_cmudax3+22be7
BUCKET_ID: 0x19_20_cmudax3+22be7
Followup: MachineOwner
---------
0: kd> lmvm cmudax3
start end module name
b8c99000 b8e0b480 cmudax3 T (no symbols)
Loaded symbol image file: cmudax3.sys
Image path: \SystemRoot\system32\drivers\cmudax3.sys
Image name: cmudax3.sys
Timestamp: Wed Sep 03 12:12:38 2008 (48BE6316)
CheckSum: 00175A3D
ImageSize: 00172480
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
|||||||||||||||||||||||||||
Your BSOD was caused by cmudax3.sys driver which belongs to C-Media Audio WDM Driver.
I see that it dates from 2008. I don't see other solution other than searching an update for it. It is for that you have to check with your manufacturer Technical Support.
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April 13th, 2011 5:54am
Thanks.
April 14th, 2011 2:31pm