HI
I would like to route all incidents came from lab.com (external Domain) to particular analyst.
Please let us know workflow criteria.
Thanks
Krish
Technology Tips and News
HI
I would like to route all incidents came from lab.com (external Domain) to particular analyst.
Please let us know workflow criteria.
Thanks
Krish
Let's say Lab.com is our Client some of the counterparts will send mail to SCSM mail id.Those Incidents should route to a particular analyst.
Note:The counter parts may chnage that is why we are planing to create a workflow like if incident create by the counterpart from Lab.com should assign to particular analyst.
This is our requirement.
Thanks
Krish
Are the users of lab.com already exist in the SCSM CMDB (by AD Connector sync or added manually)? Or are the users of Lab.com unknown in SCSM?
If option 1: You can create a workflow based on the users details and apply an incident template.
If option 2: You need to create a more complexe workflow (maybe with PowerShell) to get the information in SCSM sorted and apply an incident template.
Lab.com is unknown domain to SCSM.Plese let me know the steps that I need to configure for this scenario.
If I need to use the power shell let me know the power shell code for this.
I can provide some "high-level" steps:
Hope this helps.
I haven't a "ready-to-go" example of a PowerShell script or Orchestrator runbook that fits your requirement. Sorry.
To get started with PowerShell and SMLets maybe these two blog posts are helpful:
Using SMLets Beta 3 Post #1 Using Get-SCSMObject, Get-SCSMClass to Dump Data from SCSM
Using SMLets Beta 3 Post #3Using Set-SCSMObject to Bulk Update Properties on Objects
Both are refering to the Beta 3 of the SMLets but still valid for the current version of SMLets.
To get started with SCSM and Orchestrator this might be helpful: System Center 2012 Self-Study Guide (Part 6 - Orchestrator and Service Manager)
Hope this helps.