Windows Sever update problem
I have a Windows Server 2008R2 box which is currently having windows update issues. In case it makes any difference the box is half of an Exchange 2010 DAG.
At the weekend there were 9 patches outstanding which I tried to install, the Update stalled when it got to downloading 7 out of 9 patches, when it had been stuck at this point for an hour I decided to reboot the box, the reboot cycle then also stopped at
patch 7 out of 9 I then left the box for 2 hours but again it didn't finish the update and I was forced to power cycle. The box did come back up again and the patches still show as outstanding however now the download does not even start. At this point the
windows update service cannot be stopped (it just hangs at stopping) and the only way I have found to restart it is by killing it's svchost process.
I have tried reregistering the windows update and BITS dll's listed in this article:
http://support.microsoft.com/kb/971058
I have tried removing the windows\software distribution folder this does improve things marginally in that it now starts downloading the available patches but it stops at 28.4mb 6%
Providing I force stop the windows update service I can install the patches manually but is this just going to re-surface again next time I need to run updates.
Patches are as follows:
978542
979309
979683
980232
974431
4 X Bext practice analyser updates
Any help greatly appreciated
May 18th, 2010 2:36pm
Further info:
980232 installed manually fine, however when I try and install 979683 the installer states:
Initializing installation... done!
Installing Security Update for Windows (KB979683) (update 1 of 1)...
Then hangs....
Event log has the following entries that may be of interest:
Faulting application name: TrustedInstaller.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc4b0
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc00000fd
Fault offset: 0x0000000000037fee
Faulting process id: 0x2f84
Faulting application start time: 0x01caf68b2efb884d
Faulting application path: C:\Windows\servicing\TrustedInstaller.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e5762dcd-627e-11df-b34a-18a905626d26
P1: 7.3.7600.16385
P2: 8024000b
P3: 648AC710-4E87-4966-B211-5E88C243B278
P4: Install
P5: 101
P6: Unmanaged
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.3.7600.16385_ca81ad95b5386e4fd1b634158232e81558268066_cab_13652838
Analysis symbol:
Rechecking for solution: 0
Report Id: b52ea88d-627e-11df-b34a-18a905626d26
Report Status: 4
Fault bucket , type 0
Event Name: WindowsUpdateFailure
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.3.7600.16385
P2: 8024000b
P3: 648AC710-4E87-4966-B211-5E88C243B278
P4: Install
P5: 101
P6: Unmanaged
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: b52ea88d-627e-11df-b34a-18a905626d26
Report Status: 0
So I seem to be stuck with a box I can't currently update.
Brett
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May 18th, 2010 4:21pm
An extreme answer would be to wipe and reload. If it is production server, that usually is not an (easy) option. I had a similar issue a long time ago, finally opened a support ticket with Microsoft to get resolved. It required a bunch
of DLL's to be re-registered if I remember correctly.
Good luck.
James
May 18th, 2010 6:37pm
Hi Brett,
It seems that there are 2 issues:
1. Windows Update stopped working and we cannot restart the services.
2. update KB979683 cannot be installed.
The update KB979683 can be downloaded from following link:
http://www.microsoft.com/downloads/details.aspx?familyid=28389C1D-2A12-4BEF-A59B-726BB6449C8B&displaylang=en
Please save the update to Drive C, boot the computer to Safe Mode and test to install the update again.
If still failed, please write down the error message or capture a screenshot (if there is an error message but not just hang).
Meanwhile, please also help collect following 2 log files:
1. Click the "Start" Button.
2. In the "Search bar", please input: %windir%\Logs\CBS\CBS.log and press enter
3. Now click on the "File" menu and then click on the "Save As".
4. From the left panel, click "Desktop" and click on the Save button.
Note: If you do not have permission to copy it, you may need to take ownership of the file first.
5. Go to windows folder, find WindowsUpdate.log.
6. Send the 2 log files to me.
Here
are the steps to upload a picture.
You can upload the information files to the following link. (Please choose "Send Files to Microsoft")
Workspace URL: (https://sftasia.one.microsoft.com/choosetransfer.aspx?key=0a80b9b3-cd2d-4b17-9a31-4ac0770656bb)
Password: Nuzy_FiNHZj9)1V
Note: Due to differences in text formatting with various email clients, the workspace link above may appear to be broken. Please be sure to include all text between '(' and ')' when typing or copying the workspace link into your browser. Meanwhile,
please note that files uploaded for more than 72 hours will be deleted automatically. Please ensure to notify me timely after you have uploaded the files. Thank you for your understanding.
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May 19th, 2010 9:36am
Thanks for the reply, I have in the meantime atcually solved the issue myself. For the benefit of others here's how
Ran the system update readiness tool on the server and checked the resulting logfile, it mentioned that two MUM and CAT files were corrupted and could not be replaced. I copied these over from another server and that fixed the issue.
Regards
Brett
May 19th, 2010 4:37pm