Windows Server 2008 Enterprise blue screens caused by several components
Hello everyone! I have recently installed WS 2008 and I have experienced 4 blue screens thus far. I have checked the minidumps for each and the probable causes are from ntoskrnl.exe , fltmgr.sys , NDIS.SYS , SPBBCDrv.sys. I have posted the minidump for 2 of them here but I would appreciate any kind of help possible. ntoskrnl.exe Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\Minidump\Mini072609-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: *** Invalid *** **************************************************************************** * Symbol loading may be unreliable without a symbol search path. * * Use .symfix to have the debugger choose a symbol path. * * After setting your symbol path, use .reload to refresh symbol locations. * **************************************************************************** Executable search path is: ********************************************************************* * Symbols can not be loaded because symbol path is not initialized. * * * * The Symbol Path can be set by: * * using the _NT_SYMBOL_PATH environment variable. * * using the -y <symbol_path> argument when starting the debugger. * * using .sympath and .sympath+ * ********************************************************************* Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible Product: LanManNt, suite: Enterprise TerminalServer SingleUserTS Machine Name: Kernel base = 0x81819000 PsLoadedModuleList = 0x81926930 Debug session time: Sun Jul 26 01:06:21.109 2009 (GMT-4) System Uptime: 0 days 1:01:28.750 ********************************************************************* * Symbols can not be loaded because symbol path is not initialized. * * * * The Symbol Path can be set by: * * using the _NT_SYMBOL_PATH environment variable. * * using the -y <symbol_path> argument when starting the debugger. * * using .sympath and .sympath+ * ********************************************************************* Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe Loading Kernel Symbols ............................................................... ......................................................... Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck A, {2ab090, 1b, 0, 8188498d} ***** Kernel symbols are WRONG. Please fix symbols to do analysis. ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ********************************************************************* * Symbols can not be loaded because symbol path is not initialized. * * * * The Symbol Path can be set by: * * using the _NT_SYMBOL_PATH environment variable. * * using the -y <symbol_path> argument when starting the debugger. * * using .sympath and .sympath+ * ********************************************************************* ********************************************************************* * Symbols can not be loaded because symbol path is not initialized. * * * * The Symbol Path can be set by: * * using the _NT_SYMBOL_PATH environment variable. * * using the -y <symbol_path> argument when starting the debugger. * * using .sympath and .sympath+ * ********************************************************************* Probably caused by : ntoskrnl.exe ( nt+6b98d ) Followup: MachineOwner --------- fltmgr.sys Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\Minidump\Mini072609-02.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: *** Invalid *** **************************************************************************** * Symbol loading may be unreliable without a symbol search path. * * Use .symfix to have the debugger choose a symbol path. * * After setting your symbol path, use .reload to refresh symbol locations. * **************************************************************************** Executable search path is: ********************************************************************* * Symbols can not be loaded because symbol path is not initialized. * * * * The Symbol Path can be set by: * * using the _NT_SYMBOL_PATH environment variable. * * using the -y <symbol_path> argument when starting the debugger. * * using .sympath and .sympath+ * ********************************************************************* Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible Product: LanManNt, suite: Enterprise TerminalServer SingleUserTS Machine Name: Kernel base = 0x81815000 PsLoadedModuleList = 0x81922930 Debug session time: Sun Jul 26 14:00:11.531 2009 (GMT-4) System Uptime: 0 days 12:52:53.187 ********************************************************************* * Symbols can not be loaded because symbol path is not initialized. * * * * The Symbol Path can be set by: * * using the _NT_SYMBOL_PATH environment variable. * * using the -y <symbol_path> argument when starting the debugger. * * using .sympath and .sympath+ * ********************************************************************* Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe Loading Kernel Symbols ............................................................... ......................................................... Loading User Symbols Loading unloaded module list ...... Unable to load image \SystemRoot\system32\drivers\fltmgr.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for fltmgr.sys *** ERROR: Module load completed but symbols could not be loaded for fltmgr.sys ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1000008E, {c0000005, 8077489a, 8077479c, 0} ***** Kernel symbols are WRONG. Please fix symbols to do analysis. ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ********************************************************************* * Symbols can not be loaded because symbol path is not initialized. * * * * The Symbol Path can be set by: * * using the _NT_SYMBOL_PATH environment variable. * * using the -y <symbol_path> argument when starting the debugger. * * using .sympath and .sympath+ * ********************************************************************* ********************************************************************* * Symbols can not be loaded because symbol path is not initialized. * * * * The Symbol Path can be set by: * * using the _NT_SYMBOL_PATH environment variable. * * using the -y <symbol_path> argument when starting the debugger. * * using .sympath and .sympath+ * ********************************************************************* Probably caused by : fltmgr.sys ( fltmgr+4ff8 ) Followup: MachineOwner
July 27th, 2009 7:06pm

Hello,are all correct and newestdrivers for 2008 installed? Did you also installedSP2and the latest patches?Best regards Meinolf Weber Disclaimer: This posting is provided "AS IS" with no warranties, and confers no rights.
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July 27th, 2009 7:17pm

Hello there. Thank you for replying so quickly. I haven't installed any drivers for components, I just left them as they were with the microsoft generic drivers. My motherboard does not have drivers for Windows 2008, only 200, XP etc. What drivers do you mean though?
July 27th, 2009 7:24pm

Hello,start with the device manager to see for question marks. That's the first and then go for each device to the vendors website to see for the newest drivers. Just why windows install/find some drivers, that doesn't mean they are the newest one.Best regards Meinolf Weber Disclaimer: This posting is provided "AS IS" with no warranties, and confers no rights.
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July 27th, 2009 7:29pm

Hi, I checked in Device Manager initially and there are no issues there. All devices are running fine in that sense.
July 27th, 2009 7:38pm

You have not loaded the correct symbols, please load them before analyzing the dump, or upload the dump to a Windows Live SkyDrive and give us the link.Have you already tried a sfc /scannow (running in a elevated command prompt),if not run that command.Sfc /scannow will inspect all of the important Windows fileson your computer, including Windows dll-files. If System File Checker finds an issue with any of these protected files, it will replace it.Do you have the same issues when you are running in safe-mode? You can also try do a clean-boot, and see if the error continues. Take note that a clean boot is to be used as a troubleshooting tool only and the settings should be changed back once you are done with that process. I have included a article below with instructions for utilizing the clean boot process.Disable Third Party Services and Programs for Clean Boot in WindowsIf the error stop when in a clean boot you will then be able to re-enable certain tasks a few at a time to determine which one is causing the problem. Sometimes this error can arise due to a problem with anti-virus, anti-malware software or specific drivers related to hardware such as video, sound or hard drives. Let us know what you find. Certifications: MCSA 2003 MCSE 2003
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July 27th, 2009 8:01pm

Thank you very much for your suggestions! I am running the system file checker now.
July 27th, 2009 9:18pm

Okay after running the SFC it came up with a message saying that "Windows Resource Protection did not find any integrity violations" so I guess there aren't any problems there.
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July 27th, 2009 9:58pm

Hi, Please understand that to troubleshoot the blue screen issues, we usually need to perform debugging. However, in this forum, we do not provide debugging support. If you would like to perform debugging, please contact Microsoft Customer Support Service (CSS). To obtain the phone numbers for specific technology request, please refer to the website listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS If you are outside the US, please refer to http://support.microsoft.com for regional support phone numbers. Tim Quan - MSFT
July 28th, 2009 5:13am

To everyone who posted on the forum, thank you very much for helping me, I really appreciate it. I will do the debugging myself and see what I come up with. Since posting this topic, I haven't had any more problems. I found some services which were disabled that should have been enabled as well as some drivers I was able to update. I also installed SP2 so I am going to see from now on what issues emerge. Once again, thanks everyone!!
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July 28th, 2009 7:29pm

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