Hello,I have a Windows Server 2003 Standard Edition 64-bit server that is randomly shutting itself down. There is no real pattern to it. It could happen any day at any time. It is generating a minidump, which I have posted below. I have run hardware diagnostics and found no problem. The only real software it is running are Backup Exec and a point of sale application. I thought Windows updates might be the culprit, but since it has happened in the middle of the day and night I doubt it. Also, the last time it shut down it did it twice in two days. Since then it has been a month with no issues. Any ideas?Thanks for any help you can offer.DS Microsoft (R) Windows Debugger Version 6.9.0003.113 X86Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [c:\minidump\Mini090208-01.dmp]Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: sr*c:\symbols*http://msdl.microsoft.com/download/symbolsExecutable search path is: c:\windows\i386Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (4 procs) Free x64Product: Server, suite: Enterprise TerminalServerBuilt by: 3790.srv03_sp2_gdr.070321-2337Kernel base = 0xfffff800`01000000 PsLoadedModuleList = 0xfffff800`011d4140Debug session time: Mon Sep 1 02:10:29.268 2008 (GMT-5)System Uptime: 6 days 10:35:34.921Loading Kernel Symbols.......................................................................................................................Loading User SymbolsLoading unloaded module list..........******************************************************************************** ** Bugcheck Analysis ** ******************************************************************************** Use !analyze -v to get detailed debugging information. BugCheck 1E, {ffffffffc0000005, fffffadf34ca922c, 0, ffffffffffffffff} Probably caused by : ntkrnlmp.exe ( nt!KiDispatchException+128 ) Followup: MachineOwner--------- 0: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ******************************************************************************** KMODE_EXCEPTION_NOT_HANDLED (1e)This is a very common bugcheck. Usually the exception address pinpointsthe driver/function that caused the problem. Always note this addressas well as the link date of the driver/image that contains this address.Arguments:Arg1: ffffffffc0000005, The exception code that was not handledArg2: fffffadf34ca922c, The address that the exception occurred atArg3: 0000000000000000, Parameter 0 of the exceptionArg4: ffffffffffffffff, Parameter 1 of the exception Debugging Details:------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s". FAULTING_IP: +fffffadf34ca922cfffffadf`34ca922c ?? ??? EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: ffffffffffffffff READ_ADDRESS: ffffffffffffffff CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP BUGCHECK_STR: 0x1E PROCESS_NAME: Idle CURRENT_IRQL: 2 EXCEPTION_RECORD: fffff80000106420 -- (.exr 0xfffff80000106420)ExceptionAddress: fffffadf34ca922c ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: ffffffffffffffffAttempt to read from address ffffffffffffffff TRAP_FRAME: fffff800001064b0 -- (.trap 0xfffff800001064b0)NOTE: The trap frame does not contain all registers.Some register values may be zeroed or incorrect.rax=0000000000000002 rbx=000000000000000c rcx=0000000000000202rdx=000000000000082f rsi=fffff800011cda18 rdi=fffff8000103752frip=fffffadf34ca922c rsp=fffff80000106640 rbp=fffff80000106700r8=000000000000082f r9=fffffadf38c03bf0 r10=000000000000000fr11=0000000000000000 r12=0000000000000000 r13=0000000000000000r14=0000000000000000 r15=0000000000000000iopl=0 nv up ei ng nz na pe ncfffffadf`34ca922c ?? ???Resetting default scope LAST_CONTROL_TRANSFER: from fffff80001080f06 to fffff8000102e890 STACK_TEXT: fffff800`00105d28 fffff800`01080f06 : 00000000`0000001e ffffffff`c0000005 fffffadf`34ca922c 00000000`00000000 : nt!KeBugCheckExfffff800`00105d30 fffff800`0102e6af : fffff800`00106420 fffff800`00107ad0 fffff800`001064b0 fffff800`0105586c : nt!KiDispatchException+0x128fffff800`00106330 fffff800`0102d30d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiExceptionExitfffff800`001064b0 fffffadf`34ca922c : fffffadf`34ca7648 fffffadf`372c3d00 00000000`00000022 00000000`00000000 : nt!KiGeneralProtectionFault+0xcdfffff800`00106640 fffffadf`34ca7648 : fffffadf`372c3d00 00000000`00000022 00000000`00000000 fffff800`011cda18 : 0xfffffadf`34ca922cfffff800`00106648 fffffadf`372c3d00 : 00000000`00000022 00000000`00000000 fffff800`011cda18 fffff800`00106700 : 0xfffffadf`34ca7648fffff800`00106650 00000000`00000022 : 00000000`00000000 fffff800`011cda18 fffff800`00106700 00000000`00000000 : 0xfffffadf`372c3d00fffff800`00106658 00000000`00000000 : fffff800`011cda18 fffff800`00106700 00000000`00000000 00000000`00000002 : 0x22fffff800`00106660 fffff800`011cda18 : fffff800`00106700 00000000`00000000 00000000`00000002 00000000`00000000 : 0x0fffff800`00106668 fffff800`00106700 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : nt!ExWorkerQueue+0x58fffff800`00106670 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 d241720b`147f5c6e : 0xfffff800`00106700fffff800`00106678 00000000`00000002 : 00000000`00000000 00000000`00000000 d241720b`147f5c6e fffffadf`350951a8 : 0x0fffff800`00106680 00000000`00000000 : 00000000`00000000 d241720b`147f5c6e fffffadf`350951a8 fffffadf`350935c4 : 0x2fffff800`00106688 00000000`00000000 : d241720b`147f5c6e fffffadf`350951a8 fffffadf`350935c4 00000000`00000000 : 0x0fffff800`00106690 d241720b`147f5c6e : fffffadf`350951a8 fffffadf`350935c4 00000000`00000000 00000000`00000022 : 0x0fffff800`00106698 fffffadf`350951a8 : fffffadf`350935c4 00000000`00000000 00000000`00000022 00000000`00000000 : 0xd241720b`147f5c6efffff800`001066a0 fffffadf`350935c4 : 00000000`00000000 00000000`00000022 00000000`00000000 00000000`00000000 : 0xfffffadf`350951a8fffff800`001066a8 00000000`00000000 : 00000000`00000022 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffadf`350935c4fffff800`001066b0 00000000`00000022 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`001066b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x22fffff800`001066c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`001066c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`001066d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`001066d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`001066e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffadf`34ca7648 : 0x0fffff800`001066e8 00000000`00000000 : 00000000`00000000 00000000`00000000 fffffadf`34ca7648 f8000010`67800130 : 0x0fffff800`001066f0 00000000`00000000 : 00000000`00000000 fffffadf`34ca7648 f8000010`67800130 00000000`0000ffff : 0x0fffff800`001066f8 00000000`00000000 : fffffadf`34ca7648 f8000010`67800130 00000000`0000ffff f8000010`00700fff : 0x0fffff800`00106700 fffffadf`34ca7648 : f8000010`67800130 00000000`0000ffff f8000010`00700fff 00000000`0000ffff : 0x0fffff800`00106708 f8000010`67800130 : 00000000`0000ffff f8000010`00700fff 00000000`0000ffff f8000010`0000006f : 0xfffffadf`34ca7648fffff800`00106710 00000000`0000ffff : f8000010`00700fff 00000000`0000ffff f8000010`0000006f 00000000`0000ffff : 0xf8000010`67800130fffff800`00106718 f8000010`00700fff : 00000000`0000ffff f8000010`0000006f 00000000`0000ffff 00000000`00000000 : 0xfffffffff800`00106720 00000000`0000ffff : f8000010`0000006f 00000000`0000ffff 00000000`00000000 00000000`00000000 : 0xf8000010`00700ffffffff800`00106728 f8000010`0000006f : 00000000`0000ffff 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffffff800`00106730 00000000`0000ffff : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xf8000010`0000006ffffff800`00106738 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffffff800`00106740 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffadf`383d52e0 : 0x0fffff800`00106748 00000000`00000000 : 00000000`00000000 00000000`00000000 fffffadf`383d52e0 00000000`0000003a : 0x0fffff800`00106750 00000000`00000000 : 00000000`00000000 fffffadf`383d52e0 00000000`0000003a fffffadf`3832d52c : 0x0fffff800`00106758 00000000`00000000 : fffffadf`383d52e0 00000000`0000003a fffffadf`3832d52c fffff800`001076e8 : 0x0fffff800`00106760 fffffadf`383d52e0 : 00000000`0000003a fffffadf`3832d52c fffff800`001076e8 00000000`00000000 : 0x0fffff800`00106768 00000000`0000003a : fffffadf`3832d52c fffff800`001076e8 00000000`00000000 00000000`00000000 : 0xfffffadf`383d52e0fffff800`00106770 fffffadf`3832d52c : fffff800`001076e8 00000000`00000000 00000000`00000000 34ca8e00`001078a8 : 0x3afffff800`00106778 fffff800`001076e8 : 00000000`00000000 00000000`00000000 34ca8e00`001078a8 00000000`fffffadf : 0xfffffadf`3832d52cfffff800`00106780 00000000`00000000 : 00000000`00000000 34ca8e00`001078a8 00000000`fffffadf 01028e03`0010c600 : 0xfffff800`001076e8fffff800`00106788 00000000`00000000 : 34ca8e00`001078a8 00000000`fffffadf 01028e03`0010c600 00000000`fffff800 : 0x0fffff800`00106790 34ca8e00`001078a8 : 00000000`fffffadf 01028e03`0010c600 00000000`fffff800 00000000`00000000 : 0x0fffff800`00106798 00000000`fffffadf : 01028e03`0010c600 00000000`fffff800 00000000`00000000 00000000`00000000 : 0x34ca8e00`001078a8fffff800`001067a0 01028e03`0010c600 : 00000000`fffff800 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffadffffff800`001067a8 00000000`fffff800 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1028e03`0010c600fffff800`001067b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff800fffff800`001067b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`001067c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`001067c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`001067d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`001067d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`001067e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`001067e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`001067f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`001067f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106800 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106808 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106810 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106818 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106820 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106828 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106830 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106838 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106840 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106848 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106850 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106858 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106860 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106868 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0fffff800`00106870 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0 STACK_COMMAND: kb FOLLOWUP_IP: nt!KiDispatchException+128fffff800`01080f06 cc int 3 SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt!KiDispatchException+128 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 460280f7 FAILURE_BUCKET_ID: X64_0x1E_nt!KiDispatchException+128 BUCKET_ID: X64_0x1E_nt!KiDispatchException+128 Followup: MachineOwner---------

Hello,Random restartsand Shutdownscan be caused from lot of issues. We will have to trouble shoot Step by Step 1)Please check the hardware compatibility and see if the hardware is on the Hardware Compatibility List (HCL): http://www.microsoft.com/whdc/hcl/default.mspx 2)Update all the device drivers from the hardware vendors website and install the latest patches for Windows 2003 3)Perform clean boot to block effects caused by third-party services and application. A. Click Start | Run and type "msconfig" (no quotes) and press enter. B. Click services from the tab, check the check box of "Hide All Microsoft Service", and then click "Disable all" C. Click Startup from the tab, then click "Disable all" D. Click "OK" and follow the instructions to Restart Computer, after rebooting if you get a prompt dialog of System Configuration, please check the check box in the dialog and click "OK".andPlease dolest us know after doing all these above listed remidies.Thanks Syed Khairuddin

Hello DASilvia, If the random crash issue persists after trying Syeds suggestions, please understand that to troubleshoot the crash issues, we usually need to perform debugging. However, in this forum, we do not provide debugging support. If you would like to perform debugging, please contact Microsoft Customer Support Service (CSS). To obtain the phone numbers for specific technology request, please refer to the website listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS If you are outside the US,please refer to http://support.microsoft.com for regional support phone numbers. I hope your issue can be resolved soon. Tim Quan - MSFT