Windows Server 2003 R2 Services Recovery Option not functioning
I have a Windows 2003 R2 Server. Services (services.msc) Recovery tab options have been setup to Restart Service after 1st and 2nd failures, on the third (subsequest) failure, a program should run to notify specific teams that the service has stopped and not auto-restarted. The service crashes and the Recovery tab responses are never adhered to. I cannot see the service attempt to restart after the first or second failures. I have tested this multiple times with the same results. Does anyone have any insight as to why this may be occurring and any suggestions for a fix?
August 18th, 2011 3:02pm

Hi, I would like to confirm what service is in problem? In addition, please also let me know how did you make the service crash? I will follow your steps to test and analyze the issue. Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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August 19th, 2011 1:15am

The service is a 3rd party port monitoring service that is available in services.msc after the software is installed. The service is responsible for detecting and routing print jobs between ports and printers. The following are the 4 errors I am seeing in event logs causing the crash however, after this I never see an entry in the log where the service attempted to restart; 111111111111111111111111111111111111111111111111111111111111 Event Type: Error Event Source: TROY SecurePort Monitor Event Category: None Event ID: 0 Date: 08/11/2011 Time: 10:31 User: N/A Computer: TROY1 Description: Error in PrintJobReceived(). File: C:\Program Files\TROY Group\Port Monitor\PrintPort12\tpm1108111028356620787.prn Error: The process cannot access the file 'C:\Program Files\TROY Group\Port Monitor\PrintPort12\tpm1108111028356620787.prn' because it is being used by another process. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. 2222222222222222222222222222222222222222222222222222222222222 Event Type: Error Event Source: .NET Runtime 2.0 Error Reporting Event Category: None Event ID: 5000 Date: 08/11/2011 Time: 10:34 User: N/A Computer: TROY1 Description: EventType clr20r3, P1 troyportmonitorservice.exe, P2 1.0.0.0, P3 4c644cf8, P4 troyportmonitorservice, P5 1.0.0.0, P6 4c644cf8, P7 45, P8 6b3, P9 system.io.ioexception, P10 NIL. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 63 00 6c 00 72 00 32 00 c.l.r.2. 0008: 30 00 72 00 33 00 2c 00 0.r.3.,. 0010: 20 00 74 00 72 00 6f 00 .t.r.o. 0018: 79 00 70 00 6f 00 72 00 y.p.o.r. 0020: 74 00 6d 00 6f 00 6e 00 t.m.o.n. 0028: 69 00 74 00 6f 00 72 00 i.t.o.r. 0030: 73 00 65 00 72 00 76 00 s.e.r.v. 0038: 69 00 63 00 65 00 2e 00 i.c.e... 0040: 65 00 78 00 65 00 2c 00 e.x.e.,. 0048: 20 00 31 00 2e 00 30 00 .1...0. 0050: 2e 00 30 00 2e 00 30 00 ..0...0. 0058: 2c 00 20 00 34 00 63 00 ,. .4.c. 0060: 36 00 34 00 34 00 63 00 6.4.4.c. 0068: 66 00 38 00 2c 00 20 00 f.8.,. . 0070: 74 00 72 00 6f 00 79 00 t.r.o.y. 0078: 70 00 6f 00 72 00 74 00 p.o.r.t. 0080: 6d 00 6f 00 6e 00 69 00 m.o.n.i. 0088: 74 00 6f 00 72 00 73 00 t.o.r.s. 0090: 65 00 72 00 76 00 69 00 e.r.v.i. 0098: 63 00 65 00 2c 00 20 00 c.e.,. . 00a0: 31 00 2e 00 30 00 2e 00 1...0... 00a8: 30 00 2e 00 30 00 2c 00 0...0.,. 00b0: 20 00 34 00 63 00 36 00 .4.c.6. 00b8: 34 00 34 00 63 00 66 00 4.4.c.f. 00c0: 38 00 2c 00 20 00 34 00 8.,. .4. 00c8: 35 00 2c 00 20 00 36 00 5.,. .6. 00d0: 62 00 33 00 2c 00 20 00 b.3.,. . 00d8: 73 00 79 00 73 00 74 00 s.y.s.t. 00e0: 65 00 6d 00 2e 00 69 00 e.m...i. 00e8: 6f 00 2e 00 69 00 6f 00 o...i.o. 00f0: 65 00 78 00 63 00 65 00 e.x.c.e. 00f8: 70 00 74 00 69 00 6f 00 p.t.i.o. 0100: 6e 00 20 00 4e 00 49 00 n. .N.I. 0108: 4c 00 0d 00 0a 00 L..... 33333333333333333333333333333333333333333333333333 Event Type: Error Event Source: TROY SecurePort Monitor Event Category: None Event ID: 0 Date: 08/11/2011 Time: 10:37 User: N/A Computer: TROY1 Description: Error in SetupFileWatchers. Error: The process cannot access the file 'tpm1108111028356620787.prn' because it is being used by another process. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. 4444444444444444444444444444444444444444444444444444 Event Type: Error Event Source: TROY Port Monitor Service Event Category: None Event ID: 0 Date: 08/11/2011 Time: 10:37 User: N/A Computer: TROY1 Description: Error in Troy Port Monitor Service: The process cannot access the file 'tpm1108111028356620787.prn' because it is being used by another process. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Mac Canady
August 19th, 2011 9:33am

Hi, Please let me know if other Windows built-in services can recover if crash? If only the third party services cannot recover, you’d better contact your vendor support for further assistance. If the built-in services also cannot recover, please run SFC /Scannow to scan and repair the system files. Regards, Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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August 25th, 2011 11:39am

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