I have a Windows 2008 SP2 32bit with 2 software RAID 1 arrays and i'm experiencing reboots every saturday at the moment of full backup. I have installed the latests windows updates but the problem remains. The server is an HP Proliant DL180 G6 and the backup application is Commvault Simpana 8 Below is the minidump ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: b91a7040, memory referenced Arg2: 00000002, IRQL Arg3: 00000000, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: 81be4f04, address which referenced memory Debugging Details: ------------------ READ_ADDRESS: GetPointerFromAddress: unable to read from 8194c868 Unable to read MiSystemVaType memory at 8192c420 b91a7040 CURRENT_IRQL: 2 FAULTING_IP: hal!HalpMovntiCopyBuffer+18 81be4f04 8b06 mov eax,dword ptr [esi] CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP BUGCHECK_STR: 0xA PROCESS_NAME: System TRAP_FRAME: 8d332a44 -- (.trap 0xffffffff8d332a44) ErrCode = 00000000 eax=8d406040 ebx=84cc2048 ecx=00000fc0 edx=1438afff esi=b91a7040 edi=8d406040 eip=81be4f04 esp=8d332ab8 ebp=8d332ac4 iopl=0 nv up ei pl nz ac po nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010212 hal!HalpMovntiCopyBuffer+0x18: 81be4f04 8b06 mov eax,dword ptr [esi] ds:0023:b91a7040=???????? Resetting default scope LAST_CONTROL_TRANSFER: from 81be4f04 to 81862fd9 STACK_TEXT: 8d332a44 81be4f04 badb0d00 1438afff 85df53f0 nt!KiTrap0E+0x2e1 8d332ac4 81bd33f9 8d406040 b91a7040 00000fc0 hal!HalpMovntiCopyBuffer+0x18 8d332ae4 81bd4744 85504738 84cc2048 00001000 hal!HalpCopyBufferMap+0xa9 8d332b30 81bd362f 84caf828 85504738 01cc2048 hal!HalpMapTransfer+0x182 8d332b80 81bd4b8f 84cae660 00000000 84cc2048 hal!HalpAllocateAdapterCallback+0xaf 8d332bac 81bd42a5 02caf828 84c767d4 00000001 hal!HalAllocateAdapterChannel+0x125 8d332bd8 8c4ef195 84caf828 84cae660 00000060 hal!HalBuildScatterGatherList+0x26b 8d332c14 8c51b863 84cae718 862661f8 86266101 PCIIDEX!BmSetup+0x3d 8d332c30 8c51bce4 84c750e0 86266101 862661f8 ataport!IdePortSetupScatterGatherList+0x2d 8d332c48 8c51ab14 84c750e0 862661f8 856db804 ataport!IdeDispatchChannelRequest+0x6e 8d332c60 8c51ac3e 84c750e0 862661f8 856db560 ataport!IdeStartChannelRequest+0x6c 8d332c74 8c51bea8 84cb14b0 84c7509c 856db560 ataport!IdeStartNextDeviceRequest+0x22 8d332c94 8c51c12d 84c750e0 856db560 8d317120 ataport!IdeProcessCompletedRequests+0xd6 8d332ce8 818bf6e2 84c7509c 84c75028 00000000 ataport!IdePortCompletionDpc+0xab 8d332d50 818bd89d 00000000 0000000e 00000000 nt!KiRetireDpcList+0x147 8d332d54 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x49 STACK_COMMAND: kb FOLLOWUP_IP: PCIIDEX!BmSetup+3d 8c4ef195 85c0 test eax,eax SYMBOL_STACK_INDEX: 7 SYMBOL_NAME: PCIIDEX!BmSetup+3d FOLLOWUP_NAME: MachineOwner MODULE_NAME: PCIIDEX IMAGE_NAME: PCIIDEX.SYS DEBUG_FLR_IMAGE_TIMESTAMP: 49e01eed FAILURE_BUCKET_ID: 0xA_PCIIDEX!BmSetup+3d BUCKET_ID: 0xA_PCIIDEX!BmSetup+3d Followup: MachineOwner

PCIIDEX.SYS is related to PCI IDE Bus Driver Extension. I don't see a Microsoft hotfix for such problem. Please update all your firmwares/drivers and also security softwares and BIOS and check again. Also have a look to this thread: http://social.technet.microsoft.com/Forums/en/itprovistasp/thread/39ae3276-db81-46e3-9b7d-d52feb8581c9 If the problem persists contact Microsoft CSS. For more information about the BSOD: http://msdn.microsoft.com/en-us/library/ff560129(VS.85).aspx This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

Hi, Please perform Mr X’s suggestion. If the issue continues, it is recommend that you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Because it seems to be system crash issue and we need to analyze the crash dump file to narrow down the root cause of the issue. However, it is not effective for us to debug the crash dump file here in the forum. Thanks for your understanding. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607 Hope the issue will be resolved soon. Best Regards, Vincent Hu

Today i upgraded the BIOS, in the end of the week i will see the results.