please help! i have a new windows 2008 r2 x64 build that cannot seem to successfully run windows update. i have the windows firewall completely turned off including the service. originally i was able to get the list of updates to download, but when the actual download was attempting to download nothing happens. Subsequently, when trying to run windows update, i cannot even get the list of updates it needs. even after a server reboot. i am getting the faulting application name trustedinstaller.exe event error. i tried stopping 3 services wuauserv, bits, and cryptsvc in DOS as administrator, reregistered the following dlls: regsvr32 c:\windows\system32\vbscript.dll /s regsvr32 c:\windows\system32\mshtml.dll /s regsvr32 c:\windows\system32\msjava.dll /s regsvr32 c:\windows\system32\jscript.dll /s regsvr32 c:\windows\system32\msxml.dll /s regsvr32 c:\windows\system32\actxprxy.dll /s regsvr32 c:\windows\system32\shdocvw.dll /s regsvr32 wuapi.dll /s regsvr32 wuaueng1.dll /s regsvr32 wuaueng.dll /s regsvr32 wucltui.dll /s regsvr32 wups2.dll /s regsvr32 wups.dll /s regsvr32 wuweb.dll /s regsvr32 Softpub.dll /s regsvr32 Mssip32.dll /s regsvr32 Initpki.dll /s regsvr32 softpub.dll /s regsvr32 wintrust.dll /s regsvr32 initpki.dll /s regsvr32 dssenh.dll /s regsvr32 rsaenh.dll /s regsvr32 gpkcsp.dll /s regsvr32 sccbase.dll /s regsvr32 slbcsp.dll /s regsvr32 cryptdlg.dll /s regsvr32 Urlmon.dll /s regsvr32 Shdocvw.dll /s regsvr32 Msjava.dll /s regsvr32 Actxprxy.dll /s regsvr32 Oleaut32.dll /s regsvr32 Mshtml.dll /s regsvr32 msxml.dll /s regsvr32 msxml2.dll /s regsvr32 msxml3.dll /s regsvr32 Browseui.dll /s regsvr32 shell32.dll /s regsvr32 wuapi.dll /s regsvr32 wuaueng.dll /s regsvr32 wuaueng1.dll /s regsvr32 wucltui.dll /s regsvr32 wups.dll /s regsvr32 wuweb.dll /s regsvr32 jscript.dll /s regsvr32 atl.dll /s regsvr32 Mssip32.dll /s i restart all 3 services wuauserv,bits, and cryptsvc in DOS as administrator. when i try running windows updates, i can get the list of updates needed again. but the actual download doesn't happen. this issue doesn't occur with any other win2008 r2 x64 servers we have. please help!

Hi, What’s your meaning of “nothing happens”? Does any error message appear? What updates cannot be downloaded? Please describe the symptom in detail. Tim Quan

it will bring up the list of updates it needs to download and install, but after verifying the list and clicking OK to download, it never does the actual download. status just "spins" indefinitely.

windows application event logs report eventid 1001 event name APPCRASH fault bucket, type 0 windowsupdatefailure cab id 0 Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: TrustedInstaller.exe P2: 6.1.7600.16385 P3: 4a5bc4b0 P4: ntdll.dll P5: 6.1.7600.16385 P6: 4a5be02b P7: c00000fd P8: 0000000000055237 P9: P10: Attached files: These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TrustedInstaller_c193a4bb62df59f9050e344c01cd825e4205f3d_0d764035 Analysis symbol: Rechecking for solution: 0 Report Id: a1dee8f8-0c54-11e0-9017-001a4b335e88 ------------ Report Status: 0 Fault bucket , type 0 Event Name: WindowsUpdateFailure Response: Not available Cab Id: 0 Problem signature: P1: 7.3.7600.16385 P2: 8024a005 P3: 00000000-0000-0000-0000-000000000000 P4: Scan P5: 101 P6: Unmanaged P7: P8: P9: P10: Attached files: These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.3.7600.16385_a6ed22602589aabf16e4ffd6c717687ec8a84fed_09dabe98 Analysis symbol: Rechecking for solution: 0 Report Id: b5315a56-0c54-11e0-9017-001a4b335e88 Report Status: 4

Hi, Please try the following steps: Step 1 Rename Windows Update Temporary folders ================================= 1. Click Start, in Start Search item, type: "notepad" (without quotes) and press Enter. 2. Copy the following commands and then paste them into the opened Notepad window: net stop wuauserv net stop Cryptsvc cd /d %windir%\SoftwareDistribution rd /s /q DataStore ren %windir%\system32\catroot2 catroot2.old net start wuauserv net start Cryptsvc 3. After pasting the above commands, please close the Notepad window. Choose Save when you are prompted to save the file. Type "register.bat" as the file name and choose Desktop from the left panel as the location. 4. Refer to the Desktop and right click the register.bat file, then choose Run as administrator. 5. You will see a DOS-like window processing. Step 2 Verify the relevant Windows Update services ================================= 1. Click the Start Button, in the Start Search bar, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. Double click the service "Windows Update". 3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service. 4. Please repeat the above steps with the "Background Intelligent Transfer Service" service. You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know. Tim Quan

thank you for the suggestion....but it made no difference. i have tried running baseline security analyzer v2.2 locally on this server. i am able to get a list of updates to install and am able to download them individually. unfortunately when i try to run any of the patches i get a "the update is not applicable to your computer." prompt. this is occurring for any patch i try?!?

Hi, Can you please check, download and install updates from Control Panel\Windows Update? What’s the result? If available updates are listed via Control Panel\Windows Update, please let me know the IDs of them Tim Quan

I have a similar challenge. I can get by this by turning off the Domain Firewall and it will update just fine. Does anyone know what the Rule for this firewall is to allow for MS Updates to go through without this manual intervention? Thanks, Gary

hello i finally scratched the server and started over. that seemed to have corrected the issue. thanks for the suggestions anyway!