Hi We have a new HP DL380 G6 server setup running Windows 2008 R2 Standard, over the last few days we have been getting unexpected reboots on the system, I’ve managed to get the memory dump file but have been unable to find any info on the net about it Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, fffffa800ca1d630, fffff80002d12518, fffffa8011cdc480} Probably caused by : acpipmi.sys Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver is causing an inconsistent power state. Arguments: Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time Arg2: fffffa800ca1d630, Physical Device Object of the stack Arg3: fffff80002d12518, Functional Device Object of the stack Arg4: fffffa8011cdc480, The blocked IRP Debugging Details: ------------------ DRVPOWERSTATE_SUBCODE: 3 IRP_ADDRESS: fffffa8011cdc480 DEVICE_OBJECT: fffffa800cfdeab0 DRIVER_OBJECT: fffffa800cfdd5a0 IMAGE_NAME: acpipmi.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc2d5 MODULE_NAME: acpipmi FAULTING_MODULE: fffff88004f92000 acpipmi CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from fffff800018ed1b3 to fffff8000187e600 STACK_TEXT: fffff800`02d124c8 fffff800`018ed1b3 : 00000000`0000009f 00000000`00000003 fffffa80`0ca1d630 fffff800`02d12518 : nt!KeBugCheckEx fffff800`02d124d0 fffff800`0188a6a6 : fffff800`02d12600 fffff800`02d12600 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292f0 fffff800`02d12570 fffff800`01889a26 : fffff800`01a2e700 00000000`074735f3 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66 fffff800`02d125e0 fffff800`0188a57e : 00001153`2954777d fffff800`02d12c58 00000000`074735f3 fffff800`019fd0e8 : nt!KiProcessExpiredTimerList+0xc6 fffff800`02d12c30 fffff800`01889d97 : 00000483`080b5fc1 00000483`074735f3 00000483`080b5f72 00000000`000000f3 : nt!KiTimerExpiration+0x1be fffff800`02d12cd0 fffff800`01886dfa : fffff800`019f8e80 fffff800`01a06c40 00000000`00000001 fffff800`00000000 : nt!KiRetireDpcList+0x277 fffff800`02d12d80 00000000`00000000 : fffff800`02d13000 fffff800`02d0d000 fffff800`02d12d40 00000000`00000000 : nt!KiIdleLoop+0x5a STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: X64_0x9F_IMAGE_acpipmi.sys BUCKET_ID: X64_0x9F_IMAGE_acpipmi.sys Followup: MachineOwner It seems to point towards acpipmi.sys and that’s what I don’t get, I thought acpipmi.sys was the power management module? So why would this be causing a server to crash as the server isn’t setup for any power management I’m planning to update to the latest firmware\PSP but thought I’d ask here first Any help on this would be great Thanks

Hi, 0x9f (0x3,,,) = driver in an inconsistent power state and blocking an IRP for too long a time you need to update acpipmi.sys see here http://www.techsupportforum.com/microsoft-support/windows-vista-windows-7-support/506243-random-bluescreening-restart-s3-standby-resume.html HTHEdoardo Benussi - Microsoft MVP Management Infrastructure - Systems Administration https://mvp.support.microsoft.com/Profile/Benussi Windows Server Italian Forum Moderator edo[at]mvps[dot]org

Hi and thanks for the quick reply The server has been fully updated and i think we are running the latest acpipmi.sys file, version = 6.1.7600.16385 We have a number of 2008 boxes and the version of acpipmi.sys macthes Is this the latest copy of acpipmi.sys? Thanks

How many times did you have BSODs on that server ?Edoardo Benussi - Microsoft MVP Management Infrastructure - Systems Administration https://mvp.support.microsoft.com/Profile/Benussi Windows Server Italian Forum Moderator edo[at]mvps[dot]org

We've had two BSOD over the last two days, both at differnet times and can see no real reason as to why Performance of the server has been low during the time Thanks

We've had two BSOD over the last two days, two BSOD both with the same error ?Edoardo Benussi - Microsoft MVP Management Infrastructure - Systems Administration https://mvp.support.microsoft.com/Profile/Benussi Windows Server Italian Forum Moderator edo[at]mvps[dot]org

Sorry there was 3 bluescreens, after checking the DUMP file was dated the 24th but the server crashed on the 25th and 26th but with no DUMP file so i'm not 100% sure if it was the same bluescreen i can only think it was tho

Hi, Please understand that to troubleshoot the blue screen issues, we usually need to perform debugging. However, in this forum, we do not provide debugging support. If you would like to perform debugging, please contact Microsoft Customer Support Service (CSS). To obtain the phone numbers for specific technology request, please refer to the website listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS If you are outside the US, please refer to http://support.microsoft.com for regional support phone numbers. Tim Quan