Why do you not have adequate phone support for billing problems?

My bank notified me of possible fraudulent charges and I told them it was indeed fraud. I was given a phone number that is 1-800-642-8787. 

they ask for all kinds of personal info, and then tell me that I have the wrong department, and then gave me the number 1-866-425-1865. They asked for the same personal and account info and then told me to call 1-855-425-8761. That person told me I had the wrong number and to call 1-800-867-1389, which was a number that only gives you an email address to send your problems. It is of course, a F*cking dot head that can't speak English for Sh*T, just like the incompetent Microsoft upper management (all dot heads) 

I can go through my bank, luckily, to get the fraud charges taken off, but it should be 10 times easier from a company like Microsoft that has blowhard founders playing "charity" and buying basketball teams. 

I am just trying to get my $1100 dollars back.  You are running a free-trial scam with Azure where even if you cancel the service, it is not cancelled and they continue to bill you without any notice. 

Why can't you have customer service for AZURE, that is real, not bankers hours, when you have plenty of call center idiots for people who want to spend more money? 

September 6th, 2015 12:00am

Hi,

If so, I would suggest you contact Billing support, it's free, Please contact support team by creating a support ticket at:
http://www.windowsazure.com/en-us/support/contact/

They will be able to help you with this request.

Hope this helps.

Regards,
Azam Khan

Free Windows Admin Tool Kit Click here and download it now
September 6th, 2015 8:34am

Hi,

If so, I would suggest you contact Billing support, it's free, Please contact support team by creating a support ticket at:
http://www.windowsazure.com/en-us/support/contact/

They will be able to help you with this request.

Hope this helps.

Regards,
Azam Khan

September 6th, 2015 12:32pm

Hi,

If so, I would suggest you contact Billing support, it's free, Please contact support team by creating a support ticket at:
http://www.windowsazure.com/en-us/support/contact/

They will be able to help you with this request.

Hope this helps.

Regards,
Azam Khan

Free Windows Admin Tool Kit Click here and download it now
September 6th, 2015 12:32pm

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