I get a vpn and when i try to use it it show error 691 but before show this error I have a message that said your protocal has problem or your username & password arenot correct but I"m sure both of them is correct 1-I use win7 2-ESET smart security ask me to allow to the connection please guide me

Hi When ESET smart security asks you to allow the connection i hope you are clicking yes... and make sure settings on ESET smart security allow vpn connections could be the ESET causing all your problems.. to test disable it and try connecting if it works then thats your problem if it doesnt then its no the problem.. either way make sure u turn it on soon after your test..... also make sure the authentication method settings on your vpn client are correct and also be 100% sure that the username and password is correct.. please check these and post here if you have made any progress or not :) Hope this helps tech-nique

Hi, Thanks for posting here. Have active directory been deployed in your environment ? Is The account that be used to connect VPN domain account ? If yes, have you inputted the “ domain “ entry in VPN connection on client side ? Which VPN server software are using ? If you are using RRAS , please checking the logs which listed in the link below and post back for further investigation: Enabling logs for RRAS http://blogs.technet.com/b/rrasblog/archive/2005/12/22/enabling-logs-for-rras.aspx http://blogs.technet.com/b/rrasblog/archive/tags/troubleshooting/ For more information please refer to the link below: Troubleshooting common VPN related errors http://blogs.technet.com/b/rrasblog/archive/2009/08/12/troubleshooting-common-vpn-related-errors.aspx Thanks. Tiger Li Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.