VMM 2012 R2 Installing Admin Console Hangs (Gathering Required Information)

When I try to install the VMM 2012 R2 Admin Console on a Windows 7 machine with updated C++ redistributables, the install hangs on "Gathering required information."  To Get a log I ran the MSI:

msiexec /package adminconsole.msi /log c:\temp\adminconsole.log

Here is the log: 

=== Logging started: 1/21/2014  10:51:52 ===
Action 10:51:52: INSTALL.
Action start 10:51:52: INSTALL.
Action 10:51:52: FindRelatedProducts. Searching for related applications
Action start 10:51:52: FindRelatedProducts.
Action ended 10:51:52: FindRelatedProducts. Return value 1.
Action 10:51:52: AppSearch. Searching for installed applications
Action start 10:51:52: AppSearch.
AppSearch: Property: CREDSSP1VALUE, Signature: FindCredSSP1Value
AppSearch: Property: CREDSSP2VALUE, Signature: FindCredSSP2Value
AppSearch: Property: CREDSSP3VALUE, Signature: FindCredSSP3Value
AppSearch: Property: CREDSSP4VALUE, Signature: FindCredSSP4Value
AppSearch: Property: CREDSSP5VALUE, Signature: FindCredSSP5Value
AppSearch: Property: CREDSSP6VALUE, Signature: FindCredSSP6Value
AppSearch: Property: CREDSSP7VALUE, Signature: FindCredSSP7Value
AppSearch: Property: CREDSSP8VALUE, Signature: FindCredSSP8Value
AppSearch: Property: CREDSSP9VALUE, Signature: FindCredSSP9Value
AppSearch: Property: CREDSSP10VALUE, Signature: FindCredSSP10Value
AppSearch: Property: REGINDIGOPORT, Signature: FindINDIGOPORT
AppSearch: Property: MONADAPPBASE, Signature: MonadAppBaseRegistry
Action ended 10:51:52: AppSearch. Return value 1.
Action 10:51:52: ValidateProductID.
Action start 10:51:52: ValidateProductID.
Action ended 10:51:52: ValidateProductID. Return value 1.
Action 10:51:52: CostInitialize. Computing space requirements
Action start 10:51:52: CostInitialize.
Action ended 10:51:52: CostInitialize. Return value 1.
Action 10:51:52: FileCost. Computing space requirements
Action start 10:51:52: FileCost.
Action ended 10:51:52: FileCost. Return value 1.
Action 10:51:52: CostFinalize. Computing space requirements
Action start 10:51:52: CostFinalize.
Action ended 10:51:52: CostFinalize. Return value 1.
Action 10:51:52: ExecuteAction.
Action start 10:51:52: ExecuteAction.
Action start 10:51:59: INSTALL.
Action start 10:51:59: FindRelatedProducts.
Action ended 10:51:59: FindRelatedProducts. Return value 0.
Action start 10:51:59: AppSearch.
Action ended 10:51:59: AppSearch. Return value 0.
Action start 10:51:59: LaunchConditions.
Action ended 10:51:59: LaunchConditions. Return value 0.
Action start 10:51:59: SetAuthUsers.
Action ended 10:51:59: SetAuthUsers. Return value 1.
Action start 10:51:59: SetAuthPropertyName.
Action ended 10:51:59: SetAuthPropertyName. Return value 1.
Action start 10:51:59: TranslateUsers.
Action ended 10:51:59: TranslateUsers. Return value 1.
Action start 10:51:59: SetCountComponentClients.
Action ended 10:51:59: SetCountComponentClients. Return value 1.
Action start 10:51:59: CountComponentClients.
Action ended 10:51:59: CountComponentClients. Return value 1.
Action start 10:51:59: ValidateProductID.
Action ended 10:51:59: ValidateProductID. Return value 1.
Action start 10:51:59: CostInitialize.
Action ended 10:51:59: CostInitialize. Return value 1.
Action start 10:51:59: FileCost.
Action ended 10:51:59: FileCost. Return value 1.
Action start 10:51:59: CostFinalize.
Action ended 10:51:59: CostFinalize. Return value 1.
Action start 10:51:59: InstallValidate.
Action ended 10:51:59: InstallValidate. Return value 1.
Action start 10:51:59: InstallInitialize.
Action ended 10:52:02: InstallInitialize. Return value 1.
Action start 10:52:02: SetDeleteAddInsOldFolder.
Action ended 10:52:02: SetDeleteAddInsOldFolder. Return value 1.
Action start 10:52:02: DeleteAddInsOldFolder.
Action ended 10:52:02: DeleteAddInsOldFolder. Return value 1.
Action start 10:52:02: SetRenameAddInsFolder.
Action ended 10:52:02: SetRenameAddInsFolder. Return value 1.
Action start 10:52:02: RenameAddInsFolder.
Action ended 10:52:02: RenameAddInsFolder. Return value 1.
Action start 10:52:02: PublishEnvironmentVariables.

January 21st, 2014 4:00pm

I am getting the same:

=== Logging started: 22/01/2014  18:11:20 ===
Action 18:11:20: INSTALL. 
Action start 18:11:20: INSTALL.
Action 18:11:20: FindRelatedProducts. Searching for related applications
Action start 18:11:20: FindRelatedProducts.
Action ended 18:11:20: FindRelatedProducts. Return value 1.
Action 18:11:20: AppSearch. Searching for installed applications
Action start 18:11:20: AppSearch.
AppSearch: Property: CREDSSP1VALUE, Signature: FindCredSSP1Value
AppSearch: Property: CREDSSP2VALUE, Signature: FindCredSSP2Value
AppSearch: Property: CREDSSP3VALUE, Signature: FindCredSSP3Value
AppSearch: Property: CREDSSP4VALUE, Signature: FindCredSSP4Value
AppSearch: Property: CREDSSP5VALUE, Signature: FindCredSSP5Value
AppSearch: Property: CREDSSP6VALUE, Signature: FindCredSSP6Value
AppSearch: Property: CREDSSP7VALUE, Signature: FindCredSSP7Value
AppSearch: Property: CREDSSP8VALUE, Signature: FindCredSSP8Value
AppSearch: Property: CREDSSP9VALUE, Signature: FindCredSSP9Value
AppSearch: Property: CREDSSP10VALUE, Signature: FindCredSSP10Value
AppSearch: Property: REGINDIGOPORT, Signature: FindINDIGOPORT
AppSearch: Property: MONADAPPBASE, Signature: MonadAppBaseRegistry
Action ended 18:11:20: AppSearch. Return value 1.
Action 18:11:20: ValidateProductID. 
Action start 18:11:20: ValidateProductID.
Action ended 18:11:20: ValidateProductID. Return value 1.
Action 18:11:20: CostInitialize. Computing space requirements
Action start 18:11:20: CostInitialize.
Action ended 18:11:20: CostInitialize. Return value 1.
Action 18:11:20: FileCost. Computing space requirements
Action start 18:11:20: FileCost.
Action ended 18:11:20: FileCost. Return value 1.
Action 18:11:20: CostFinalize. Computing space requirements
Action start 18:11:20: CostFinalize.
Action ended 18:11:20: CostFinalize. Return value 1.
Action 18:11:20: ExecuteAction. 
Action start 18:11:20: ExecuteAction.
Action start 18:11:20: INSTALL.
Action start 18:11:20: FindRelatedProducts.
Action ended 18:11:20: FindRelatedProducts. Return value 0.
Action start 18:11:20: AppSearch.
Action ended 18:11:20: AppSearch. Return value 0.
Action start 18:11:20: LaunchConditions.
Action ended 18:11:20: LaunchConditions. Return value 0.
Action start 18:11:20: SetAuthUsers.
Action ended 18:11:20: SetAuthUsers. Return value 1.
Action start 18:11:20: SetAuthPropertyName.
Action ended 18:11:20: SetAuthPropertyName. Return value 1.
Action start 18:11:20: TranslateUsers.
Action ended 18:11:20: TranslateUsers. Return value 1.
Action start 18:11:20: SetCountComponentClients.
Action ended 18:11:20: SetCountComponentClients. Return value 1.
Action start 18:11:20: CountComponentClients.
Action ended 18:11:20: CountComponentClients. Return value 1.
Action start 18:11:20: ValidateProductID.
Action ended 18:11:20: ValidateProductID. Return value 1.
Action start 18:11:20: CostInitialize.
Action ended 18:11:20: CostInitialize. Return value 1.
Action start 18:11:20: FileCost.
Action ended 18:11:20: FileCost. Return value 1.
Action start 18:11:20: CostFinalize.
Action ended 18:11:20: CostFinalize. Return value 1.
Action start 18:11:20: InstallValidate.
Action ended 18:11:21: InstallValidate. Return value 1.
Action start 18:11:21: InstallInitialize.
Action ended 18:11:21: InstallInitialize. Return value 1.
Action start 18:11:21: SetDeleteAddInsOldFolder.
Action ended 18:11:21: SetDeleteAddInsOldFolder. Return value 1.
Action start 18:11:21: DeleteAddInsOldFolder.
Action ended 18:11:21: DeleteAddInsOldFolder. Return value 1.
Action start 18:11:21: SetRenameAddInsFolder.
Action ended 18:11:21: SetRenameAddInsFolder. Return value 1.
Action start 18:11:21: RenameAddInsFolder.
Action ended 18:11:21: RenameAddInsFolder. Return value 1.
Action start 18:11:21: PublishEnvironmentVariables.

Free Windows Admin Tool Kit Click here and download it now
January 22nd, 2014 6:14pm
There been any progress on this issue?
February 25th, 2014 9:28am
Try install VMM Console under local administrator account. Works for me.
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February 25th, 2014 9:44am

I have tried this before and tried it again today.  It says that VMM must be installed from a domain account and cannot be installed form a local account.

February 25th, 2014 1:30pm

Please try this:

%VMM_CD% - path to SCVMM mounted or extracted ISO
cd %VMM_CD%\amd64\Setup\msi\Client\
msiexec /i adminconsole.msi /log c:\temp\adminconsole.log

If error can you provide adminconsole.log?

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February 25th, 2014 1:53pm
C:\temp\VMM 2012 R2>%VMM_CD% - path to SCVMM mounted or extracted ISO
'%VMM_CD%' is not recognized as an internal or external command,
operable program or batch file.

C:\temp\VMM 2012 R2>cd %VMM_CD%\amd64\Setup\msi\Client\
The system cannot find the path specified.

C:\temp\VMM 2012 R2>msiexec /i adminconsole.msi /log c:\temp\adminconsole.log

C:\temp\VMM 2012 R2>
February 25th, 2014 2:09pm

Here is the directory of the mounted iso:

 Directory of C:\temp\VMM 2012 R2

02/25/2014  08:17 AM    <DIR>          .
02/25/2014  08:17 AM    <DIR>          ..
02/25/2014  08:17 AM    <DIR>          amd64
09/08/2013  04:25 PM                27 autorun.inf
02/25/2014  08:15 AM    <DIR>          Help
02/25/2014  08:17 AM    <DIR>          i386
09/08/2013  04:35 PM           773,968 msvcr100.dll
02/25/2014  08:15 AM    <DIR>          Prerequisites
02/25/2014  08:15 AM    <DIR>          SAV
02/25/2014  08:15 AM    <DIR>          Scripts
09/08/2013  08:17 PM           380,688 setup.exe
               3 File(s)      1,154,683 bytes

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February 25th, 2014 2:10pm
Oh it is early here..  I see what you are doing.  Just changing path to the msi for the adminconsole and running it from command line with a log option.  I will run that now.
February 25th, 2014 2:13pm

It is now installed!   Although, I get a message back failure to connect ID: 1602.  The firewall is off, so I am thinking an SQL permissions issue....

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February 25th, 2014 2:25pm
Well the problem was a bit bigger.  The System Center VMM Manager stopped as a service on the host.  
February 25th, 2014 2:41pm
I had exactly this problem. Turned out to be Logitech SetPoint software. Killed that and the install went through. Would be interesting to know if you have that installed?
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April 10th, 2014 3:32pm
No I'm not.
April 10th, 2014 7:08pm

I went up to Windows 8.1 and then changed the order of the installs so this worked for me.  It wasn't solving the problem, but I got around the initial issue.

Jim Haynie

Director of Technology

 

Chapel Hill-Chauncy Hall School

785 Beaver Street, Waltham, MA 02453 

We Teach the Way Students Learn

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September 3rd, 2014 2:20pm

Yep. That was the problem for me too.

Totally bizarre!

April 7th, 2015 12:29am

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