Using Exchange connector, how to have replies to emails get attached to the item

Using the latest exchange connector is there a way to have replies to an email get attached to the work item they address instead of open a new item?

June 29th, 2013 2:21am

ok i figured this out.

You need to have the ID field placed in the message subject field wrapped in brackets like this  [incident id] or [IR1234]

so when the end user replies to the email it is attached to the incident within the brackets or IR1234 in this case.

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June 29th, 2013 3:21am

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