I am working on User Roles and Views in SCSM. I have created a User Role for our Development Support Staff. I have assigned only the Service Request views for that Support Group.

When I view the console with one of those users credentials, I see all Incidents, Change Management, and Problems that are in SCSM.

I have checked the User Role and they only have access to the View - Assigned to Me.

I would like to understand why this user can still see everything in SCSM and how I can go about blocking these views for all User Roles unless they need them.

User roles are cumulative. If you have user A who is in User role X that has access to all views and same user A who is in a user role that only has access to View 1, 2, and 3 then user A still has access to all views through the user role X.

In short. The users have access to all those views through another user role.

You know I dug and dug into the User Roles trying to find where this group could be placed that was giving them access. I could not find anything other than the User Role I wanted them to have.

I read your response and then checked again. There is was, the AD Group was in another User Role.

Thank you!