I have been searching for a solution for this issue in a client environment for a few months now.
Our environment is similar, RDS on Server 2012 R2 with Outlook in cached mode and the search service enabled However we are using Outlook 2010.
I disagree that the issue should be marked as resolved.
I believe you are experiencing the same issue as I and these 2 other people:
When users logon, the search service begins indexing and if the user is logged on long enough it completes user files, including the OST.
However when the user logs off, Windows deletes the search data as it believes the profile has been deleted. The profile has not been deleted, the profile disk (UPD) has merely been dismounted.
We really need a resolution for this, this shouldn't be happening. The profiles are not getting deleted and the index is getting deleted for the wrong reason.
Furthermore if this issue is not fixable, then it will delay our push to move clients to Office 365. If we cannot index offline email on RDS, then we simply cannot move our Exchange servers offsite.
Unfortunately no resolution has been provided from Microsoft as yet to any of these 3 people who requested support.
Can anyone else shed any light on this?
Tuesday, February 10, 2015 9:31 AM
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