Update Loop on KB2919355

For the last few weeks I have been trying to get this update installed. It does the initial install OK, reboots and at 99% after reboot, it says it has failed and then removes all changes.

It is a fairly plain server Win SVR2012 R2 Essentials with Symantec Endpoint.

I am stuck as I really need to get this installed so I can move the server forward.

To date I have done the following;

Cleared some pending.xml from the WINSXS folder; rebooted and then attempt Windows Update again

Run the DISM health check says it has repaired the store at least 5 times now

Run the Windows Update Diagnostic tool - says it fixed an issue  -  run after each failure

Checked I have the c:\users\default  folder

I have tried to do the install as individual component but it fails on that as well.

I am thinking of removing Symantec

In CBS logs I see

Clearing original failure status: 0x00000000
2015-08-25 22:22:47, Info                  CBS    Setting ExecuteState key to: ExecuteStateNone
2015-08-25 22:22:47, Info                  CBS    Setting RollbackFailed flag to 0
2015-08-25 22:22:47, Info                  CBS    Clearing HangDetect value
2015-08-25 22:22:47, Info                  CBS    Saved last global progress. Current: 0, Limit: 1, ExecuteState: ExecuteStateNone
2015-08-25 22:22:47, Info                  CBS    Startup: Retrying failed packages.
2015-08-25 22:22:47, Info                  CBS    Startup: Processing complete. [HRESULT = 0x800f0922 - CBS_E_INSTALLERS_FAILED]
2015-08-25 22:22:47, Info                  CBS    Enabling LKG boot option
2015-08-25 22:22:47, Info                  CBS    Startup processing completed. [HRESULT = 0x800f0922]
2015-08-25 22:22:47, Info                  CBS    Winlogon: Checking to see if CreateSessionNotify has been called at least once.
2015-08-25 22:22:47, Info                  CBS    Winlogon: CreateSessionNotify has been called
2015-08-25 22:22:47, Info                  CBS    Winlogon: Deregistering for CreateSession notifications
2015-08-25 22:22:47, Info                  CBS    Startup: received notification that startup processing completed, allowing user to logon
2015-08-25 22:22:47, Info                  CBS    Winlogon: Stopping notify server
2015-08-25 22:22:47, Info                  CBS    Winlogon: Unloading SysNotify DLL
2015-08-25 22:22:47, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x800f0922]
2015-08-25 22:22:47, Info                  CBS    Startup processing thread terminated normally
2015-08-25 22:22:47, Info                  CBS    TiWorker signaled for shutdown, going to exit.
2015-08-25 22:22:47, Info                  CBS    Ending the TiWorker main loop.
2015-08-25 22:22:47, Info                  CBS    Starting TiWorker finalization.
2015-08-25 22:22:49, Info                  CBS    Ending TiWorker finalization.
2015-08-25 22:24:47, Info                  CBS    Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
2015-08-25 22:24:47, Info                  CBS    Ending the TrustedInstaller main loop.
2015-08-25 22:24:47, Info                  CBS    Starting TrustedInstaller finalization.
2015-08-25 22:24:47, Info                  CBS    Ending TrustedInstaller finalization.

And I also have these

2015-08-25 22:22:47, Info                  CBS    Startup: Package: Package_969_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 completed startup processing, new state: Staged, original: Staged, targeted: Installed.  hr = 0x800f0826
2015-08-25 22:22:47, Info                  CBS    Retrieved original failure status: 0x800f0922, last forward execute state: CbsExecuteStateResolvePending
2015-08-25 22:22:47, Info                  CBS    Startup: Package: Package_96_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 completed startup processing, new state: Staged, original: Staged, targeted: Installed.  hr = 0x800f0826
2015-08-25 22:22:47, Info                  CBS    Retrieved original failure status: 0x800f0922, last forward execute state: CbsExecuteStateResolvePending
2015-08-25 22:22:47, Info                  CBS    Startup: Package: Package_96_for_KB2934018~31bf3856ad364e35~amd64~~6.3.1.5 completed startup processing, new state: Staged, original: Staged, targeted: Staged.  hr = 0x800f0826

CBS    Startup: Package: Package_5924_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 completed startup processing, new state: Staged, original: Staged, targeted: Installed.  hr = 0x800f0826
2015-08-25 22:22:47, Info                  CBS    Retrieved original failure status: 0x800f0922, last forward execute state: CbsExecuteStateResolvePending
2015-08-25 22:22:47, Info                  CBS    Startup: Package: Package_5934_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 completed startup processing, new state:

August 26th, 2015 8:02pm

I suppose you could try and run an elevated command prompt and type: sfc /scannow

I believe that works on 2012.. I have often found this has fixed bad updates for me in the past.

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August 26th, 2015 8:30pm

Will give it a go...also saw a thread someone said to disable the firewall, so will have  another bash at it tonight
August 26th, 2015 11:14pm

No error after SFC /scannow...all clean
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August 27th, 2015 12:39am

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