Unexpected shutdowns/reboots at night...?
Hello together,
after 6 unexpected shutdowns or reboots i def. thought it was time to ask for help here.
My Windows Server 2008 R2 RDS crashes at night with a blue screen (i never got to see it) and reboots.
Here's the error notification that i get when i log on in the morning:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1031
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000020
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800396FB39
OS Version: 6_1_7600
Service Pack: 0_0
Product: 16_3
Files that help describe the problem:
C:\Windows\Minidump\090510-20545-01.dmp
C:\Users\<username>\AppData\Local\Temp\WER-71074835-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt
i checked the dumpfile with that tool and it says everythings fine. the problem is, that *.xml file doesn't exist.
any ideas? :/
September 6th, 2010 3:45pm
I recommand to you to use the WhoCrashed software that reveals the drivers responsible for crashing your computer:
http://www.resplendence.com/whocrashed
That should help you.
This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Free Windows Admin Tool Kit Click here and download it now
September 6th, 2010 3:58pm
Great tool! Never heard of that.
The analysis of that tool is no fun though...
On Sun 05.09.2010 10:29:00 your computer crashed
This was likely caused by the following module: basp.sys
Bugcheck code: 0xD1 (0x20, 0x2, 0x0, 0xFFFFF8800396FB39)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\090510-20545-01.dmp
file path: C:\Windows\system32\drivers\basp.sys
product: Broadcom Advanced Server Program Driver
company: Broadcom Corporation
description: Broadcom Advanced Server Program Driver
i have 12 entries for basp.sys
urgh, why my network driver :/
September 6th, 2010 4:27pm
I recommand to you to get and install the last update for your network driver.
This should solve your problem.
For more information, please contact Broadcom Corporation Technical Support.
Please mark as a response and helpful the replies that helped you.
This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Free Windows Admin Tool Kit Click here and download it now
September 6th, 2010 4:39pm
I found a newer driver than the one that i had installed on their Website. Hope that fixes the issue.
Thanks a ton!
September 6th, 2010 5:51pm