From Jim Russell @Cnb_Dev via Twitter

I'm unable to login to one of my application servers. This started after installing the recommended server update files.
https://twitter.com/messages/media/643057453303644164
 
Thanks,
@AzureSupport

is this a public post?

Hi,

 Yes, This is a public post.
 
 What is the error you are receiving when trying to login, Have you tried Resetting the Credentials via portal, also check if the Client Certificate has expired.
 http://blogs.msdn.com/b/farida1/archive/2014/04/21/cannot-rdp-into-windows-azure-web-role.aspx

Regards,
Nithin Rathnakar

I receive, "Your credentials did not work.  The credentials that were used to connect to <servername> did not work.  Please enter new credentials."

I had been logging into the server's built-in "azureuser" account up until the server installed updates and then restarted.  The azureuser account was established when I initially setup the VM. 

I'll try your suggestions and update this post with the results.

I don't have an option for a web role.

Here's are my options:

All Items
Web Apps (0)
Virtual Machines(2)
Mobile Services(0)
Could Services(4)
Batch Services(0)
SQL Databases(0)
Storage (3)

Where do I configure who can access the VM windows server?  As stated previously, when I provisioned the server, it prompted me for the azureuser's password.  Up until the windows up/reboot, I had been using that account to login with.

If I go to subscriptions and select manage administrators, I see where the account that I login into the azure portal with is an administrator.  Does this mean this account should have the ability to login to the windows VM?

• Edited by Jim918 11 hours 58 minutes ago

Hi,

 Refer to the below article on how to connect to the Web Role.
 https://azure.microsoft.com/en-in/documentation/articles/cloud-services-nodejs-enable-remote-desktop/
 
 Also refer the below threads that discuss similar error message.
 http://stackoverflow.com/questions/15702496/credentials-rejected-by-remote-desktop-to-windows-azure-web-role
 https://social.msdn.microsoft.com/Forums/azure/en-US/ca677a59-fb26-4da8-ade7-286c06742846/the-credentials-that-were-used-to-connect-to-yourservercloudappnet-did-not-work-please-enter?forum=WAVirtualMachinesforWindows
 
Regards,
Nithin Rathnakar

Where do I configure who can access the VM windows server?  As stated previously, when I provisioned the server, it prompted me for the azureuser's password.  Up until the windows up/reboot, I had been using that account to login with.

If I go to subscriptions and select manage administrators, I see where the account that I login into the azure portal with is an administrator.  Does this mean this account should have the ability to login to the windows VM?

• Edited by Jim918 Sunday, September 13, 2015 7:16 PM