As in another post that Tim Quan posted fix files to download; Same issue, need files. Log: ================================= Checking System Update Readiness. Binary Version 6.0.6002.22574 Package Version 12.0 2011-06-27 07:12 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB969897_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB969897_server~31bf3856ad364e35~amd64~~6.0.1.0.mum (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB969897~31bf3856ad364e35~amd64~~6.0.1.0.mum Checking Component Store Summary: Seconds executed: 2377 Found 3 errors CBS MUM Missing Total count: 3 Unavailable repair files: servicing\packages\Package_for_KB969897_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum servicing\packages\Package_for_KB969897_server~31bf3856ad364e35~amd64~~6.0.1.0.mum servicing\packages\Package_for_KB969897~31bf3856ad364e35~amd64~~6.0.1.0.mum servicing\packages\Package_for_KB969897_server_0~31bf3856ad364e35~amd64~~6.0.1.0.cat servicing\packages\Package_for_KB969897_server~31bf3856ad364e35~amd64~~6.0.1.0.cat servicing\packages\Package_for_KB969897~31bf3856ad364e35~amd64~~6.0.1.0.cat Been trying for over a month. No help: Advanced guidelines for diagnosing and fixing servicing corruption http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx Would you please try to extract the update KB969897.msu file and find out these files. For the detailed information, please refer to the following links: http://www.microsoft.com/download/en/search.aspx?q=kb969897%202008 http://support.microsoft.com/kb/928636 Checked 3 other 64 bit servers to no avail. Where else would a small company (the only ones buying SBS) look? Those two links are useless. The first is IE 7 & 8...the problem I have is IE 6 (amd64~~6.0.1.0.mum). The second is extraction instructions...useless with no file from which to extract. The update catalog does not list a file for this KB for Server 2008 x64 IE 6. Thanks, Arvis H.

I'm wondering how you got IE6 installed as Windows Server 2008 should have come with IE8 out of the box. (maybe mixing up windows version with IE version) You can download and extract new packages. http://blogs.technet.com/b/roplatforms/archive/2010/05/12/how-to-fix-server-manager-errors-after-installing-updates-hresult-0x800f0818-hresult-0x800b0100.aspx http://support.microsoft.com/kb/2446709 http://blogs.technet.com/b/roplatforms/archive/2010/05/12/how-to-fix-server-manager-errors-after-installing-updates-hresult-0x800f0818-hresult-0x800b0100.aspx This one should be your package extraction source. http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=14169 Regards, Dave Patrick .... Microsoft Certified Professional Microsoft MVP [Windows]

Hello: That package contains x86 files, not AMD64 files. It is for Windows 6, IE 8: package_1_for_kb969897_bf~31bf3856ad364e35~x86~~8.0.1.2.mum Not: servicing\packages\Package_for_KB969897_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Arvis

I don't see amd either. I'd call them up. No-charge support is available by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. Regards, Dave Patrick .... Microsoft Certified Professional Microsoft MVP [Windows]

I don't see them either. I'd call them up. No-charge support is available by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. Regards, Dave Patrick .... Microsoft Certified Professional Microsoft MVP [Windows]

Dave, Thank you for the hint...wish I had known a month ago. MS will help with update support for no cost. That number passed me to Customer Service, who passed me to: support 800-936-5800 m-f 6-6 pacific The first tech worked and researched 30-45 minutes, then passed me to another division. They wanted a reboot on a production server and my remote connection to server was too slow for the new tech to use. Promised a 09:00 to 09:30 call back to work. Now 09:37. I will update status. Thanks, Arvis

Good to hear of some progress. Regards, Dave Patrick .... Microsoft Certified Professional Microsoft MVP [Windows]

Downloaded four different updates. Internet Explorer 7 for Windows server 2008 x64 contained: package_for_kb969897_server_0~31bf3856ad364e35~amd64~~6.0.1.0.cat package_for_kb969897_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum package_for_kb969897_server~31bf3856ad364e35~amd64~~6.0.1.0.cat package_for_kb969897_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Copy these files, then: Update Rediness tool: Unavailable repair files: servicing\packages\Package_for_KB969897~31bf3856ad364e35~amd64~~6.0.1.0.mum servicing\packages\Package_for_KB969897~31bf3856ad364e35~amd64~~6.0.1.0.cat Microsoft Support scheduled a call for yesterday between 09:00 and 09:30. After four phone calls and 3 e-mails, I was connected at 11:46. I found and downloaded these while waiting on phone with MS tech support and easy assist session for 4 hours and 34 minutes. MS is scheduled to call back today. The search continues - down to 2 files, then will SP2 install? Arvis

MS called at beginning of his workday, got the new SUR & SUR_Persist logs. E-mail status in afternoon...roped in other teams. Call from MS at end of his workday stating still working. Building VM to try updates to get file. Still no solution. Arvis

This doesn't sound right. Did you copy the MUM CAT files to \Windows\Temp\CheckSUR\servicing\Packages ? Regards, Dave Patrick .... Microsoft Certified Professional Microsoft MVP [Windows]

I have Server 2008 in a VM but its a clean install as I deleted the production VM after I was able to make it work OK with only 512 MB of memory as a web server. At that time I installed it to an old machine and zapped the VM Each time I installed Server 2008 I went to the control panel and installed all updates before I even attempted to install any roles. More recently I upped a new server so I jumped to Server 2008 R2 on the machine. Now Server 2008 is a VM again but I have not installed any roles as I was using the VM for development study, I have not had problems on my metal or VM so I am wondering what went wrong? Taken from my IT site: Please temporarily turn off the firewall/anti-virus software, then doing the following steps: Rename the Windows Update temporary download folder %systemroot%\SoftwareDistribution to %systemroot%\SoftwareDistribution.old, you can refer to: http://support.microsoft.com/kb/958046 Reset the Windows Update Components. Refer to: http://support.microsoft.com/kb/971058 After the above, run a SFC scan on your computer. And reinstall these two updates to check if it works. To use SFC simple click on start and in the seach box or run... enter sfc /scannow and wait for results. If it doesn't work. We need to analyze the update logs. It's located in C:\Windows\Logs\CBS\cbs.txt One last resort tool is the Windows Update Readiness Tool that is a large 300+ MB download. http://support.microsoft.com/kb/947821 Windows MVP, paid Remote Assistance is available for XP, Vista and Windows 7. My page on Video Card Problems is now my most popular landing page. See my gaming site for game reviews etc. Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC Reviews

I have Server 2008 in a VM but its a clean install as I deleted the production VM after I was able to make it work OK with only 512 MB of memory as a web server. At that time I installed it to an old machine and zapped the VM Each time I installed Server 2008 I went to the control panel and installed all updates before I even attempted to install any roles. More recently I upped a new server so I jumped to Server 2008 R2 on the machine. Now Server 2008 is a VM again but I have not installed any roles as I was using the VM for development study, I have not had problems on my metal or VM so I am wondering what went wrong? Taken from my IT site: Please temporarily turn off the firewall/anti-virus software, then doing the following steps: Rename the Windows Update temporary download folder %systemroot%\SoftwareDistribution to %systemroot%\SoftwareDistribution.old, you can refer to: http://support.microsoft.com/kb/958046 Reset the Windows Update Components. Refer to: http://support.microsoft.com/kb/971058 After the above, run a SFC scan on your computer. And reinstall these two updates to check if it works. To use SFC simple click on start and in the seach box or run... enter sfc /scannow and wait for results. If it doesn't work. We need to analyze the update logs. It's located in C:\Windows\Logs\CBS\cbs.txt One last resort tool is the Windows Update Readiness Tool that is a large 300+ MB download. http://support.microsoft.com/kb/947821 Solicitation for paid support is not permitted in the Microsoft Public Forums My page on Video Card Problems is now my most popular landing page. See my gaming site for game reviews etc. Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC Reviews Solicitation for paid support is not permitted in the Microsoft Public Forums

Already ran UPATE rediness tool: >>Copy these files, then: Update Rediness tool: >>Unavailable repair files: >> servicing\packages\Package_for_KB969897~31bf3856ad364e35~amd64~~6.0.1.0.mum >> servicing\packages\Package_for_KB969897~31bf3856ad364e35~amd64~~6.0.1.0.cat This is the current SUS log file. In earlier posts I thought the 6.0.1.0 indicated IE 6, as the download for IE 8 ended with 8.0.1.2.mum. BUT, four of the 6.0.1.0 files were in a Server 2008 x64 IE7 download. The problem is that it only had four of the six required files. Any attempt to run KB969897 for IE 7 on Server 2008 x64 states that a newer version of the software is present (IE8 is installed) Arvis

I suspect that the updates have dependencies. I only recently switched from Server 2008 to R2 so I have been installing lots of updates mainly due to all the extras I installed. So far nothing has failed. What is all in your software stack on your server? Windows MVP, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc I feel badly for my American friends who have to endure the extremists in Washington who are bankrupting the nation over ideology. My page on Video Card Problems is now my most popular landing page. See my gaming site for game reviews etc. Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC R

Hello, This is a Hyper-V of SBS 2008 on a SBS Premium 2008 Hyper-V host OS. I suspect the problem occured after updates awaiting reboot with a power outage of Host, this VM and a Server 2008 VM on the same machine. Arvis

Production machine in a non-profit.

Power outages can inflict all kinds of havoc in my experience. I was wondering, do you need to use the VM? Can you make do with a single server? Windows MVP, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc. I feel badly for my American friends who have to endure the extremists in Washington who are bankrupting the nation over ideology. My page on Video Card Problems is now my most popular landing page. See my gaming site for game reviews etc. Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC Reviews

Two other VMs running on it too. One contains the company's time clock software.

What package are you using for the time clock? Windows MVP, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc. I feel badly for my American friends who have to endure the extremists in Washington who are bankrupting the nation over ideology. My page on Video Card Problems is now my most popular landing page. See my gaming site for game reviews etc. Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC Reviews

Time Clock plus. That 2008 Standard 32 bit also hosts the print services for 9-10 printers.

Are you operating a print shop? Seems to be a lot of printers. Windows MVP, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc. I feel badly for my American friends who have to endure the extremists in Washington who are bankrupting the nation over ideology. My page on Video Card Problems is now my most popular landing page. See my gaming site for game reviews etc. Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC Reviews

Printers in four buildings. This is a non profit in residence substance abuse facility that is my client.

Looks like a rather large facility. I presume you are using Active Directory? Might be an idea to use a couple of servers for this large of a setup. Windows MVP, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc. I feel badly for my American friends who have to endure the extremists in Washington who are bankrupting the nation over ideology. My page on Video Card Problems is now my most popular landing page. See my gaming site for game reviews etc. Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC Reviews

Tim Quan on 'Windows Server TechCenter > Windows Server Forums > Server Manager > Server 2008 will not do SP2; Will not do Roles' provided files: servicing\packages\Package_for_KB969897~31bf3856ad364e35~amd64~~6.0.1.0.mum servicing\packages\Package_for_KB969897~31bf3856ad364e35~amd64~~6.0.1.0.cat I put files in C:\Windows\servicing\Packages, rebooted, ran Windows6.0-KB948465-X64.exe - giving results: ================================= Checking System Update Readiness. Binary Version 6.0.6002.22574 Package Version 12.0 2011-08-02 08:06 Checking Windows Servicing Packages Checking Package Manifests and Catalogs (f) CBS MUM Corrupt 0x00000000 servicing\Packages\package_for_kb969897~31bf3856ad364e35~amd64~~6.1.1.0.mum Expected file name Package_for_KB969897_server~31bf3856ad364e35~amd64~~6.1.1.0.mum does not match the actual file name Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 2370 Found 1 errors CBS MUM Corrupt Total count: 1 Unavailable repair files: servicing\packages\package_for_kb969897~31bf3856ad364e35~amd64~~6.1.1.0.mum servicing\packages\package_for_kb969897~31bf3856ad364e35~amd64~~6.1.1.0.cat =================================================================== But, I also ran SP 2 and it seems to be running now. Thank you Tim Quan. Will post if SP 2 completes. Arvis

Again this doesn't sound right. You should copy the MUM CAT files to \Windows\Temp\CheckSUR\servicing\Packages Regards, Dave Patrick .... Microsoft Certified Professional Microsoft MVP [Windows]