USB device is not being recognized in Windows Server 2008
Hello, We have been facing this issue of 1 or 2 TB USB hard drive not getting detected on various Windows 2008 servers, once we reboot the USB hard drive gets recognized in My Computer. Is there a patch for this issue, any solution would be appreciated. Thank You, Anand
June 15th, 2011 12:53pm
Hi, I would like to confirm that if all the TB USB drives cannot be recognized normally? Please update to Windows Server 2008 Service Pack 2 and install the later updates. In addition, please also update BIOSs, motherboard chipset drivers and USB drive firmware. If it does not work, please perform the following steps to reinstall USB controllers. Reinstall USB controllers =========================== Use the Mouse ============= First, please disconnect all USB devices and then perform the following steps: 1. Click "Start", type in Device Manager the Search bar and press "Enter". Click Continue if necessary. 2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the "Host Controller", click "Uninstall" and click "OK". 3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers". Then, restart your computer and Windows Server will reinstall all USB controllers automatically. Use the Keyboard ============= First, please disconnect all USB devices. Then, go through the following steps: 1. Press "Ctrl + Esc" to open the Start Menu. 2. Type Device Manager in the Search bar and press "Enter". Click Continue if necessary. 3. In Device Manger, press Tab and use "Up" and "Down" to move the highlight to "Universal Serial Bus Controllers". 4. Press "Right" and expand it. 5. Press "Down" to move to the first item and press "Delete" to remove it. 6. Repeat the step 5 and uninstall all items under "Universal Serial Bus Controllers". Then, restart your computer and Windows Server will reinstall all controllers automatically. If the issue persists, please also contact the USB drive vendor for further assistance. Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
June 15th, 2011 8:26pm