Hi,

We are getting the following alert from SCOM for Lync. There are hundreds of alerts lying in the ticketing tool. Please help in understanding this alert and a remedy to clean the queue. Following is the information from one alert.

[ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 31.7280082702637

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/1/2011 1:19:28 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 20.9066829681396

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/3/2011 1:17:00 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 31.5749988555908

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/5/2011 6:16:51 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 27.3035373687744

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/5/2011 9:31:55 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 20.2506370544434

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/8/2011 11:01:58 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 22.2053833007813

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/10/2011 4:11:43 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 41.0819282531738

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/15/2011 7:11:45 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 21.672420501709

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/15/2011 7:41:37 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 20.1425094604492

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/15/2011 11:26:36 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 21.0330085754395

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/17/2011 3:26:41 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 25.4589996337891

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 1/19/2012 3:16:45 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 41.8267593383789

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 1/20/2012 7:16:47 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 21.5406131744385

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/5/2012 10:55:05 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 37.1123313903809

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/8/2012 11:25:04 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 27.0333938598633

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/10/2012 12:54:50 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 30.1550884246826

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/11/2012 5:54:55 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 49.0499496459961

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/13/2012 7:09:48 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 20.4817352294922

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/15/2012 2:39:52 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 22.8921966552734

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/16/2012 7:24:58 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 31.8285903930664

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/17/2012 2:24:53 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 31.6390819549561

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/21/2012 12:33:52 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 26.5346145629883

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/23/2012 1:18:53 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 21.0450000762939

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/26/2012 11:18:48 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 99.0425033569336

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/27/2012 1:18:52 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 20.6979827880859

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/2/2012 8:59:48 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 26.727237701416

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/5/2012 1:59:47 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 22.08327293396

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/6/2012 1:29:44 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 40.3030014038086

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/12/2012 7:24:39 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 24.1252193450928

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/20/2012 10:04:12 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 20.0784969329834

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information.

-----------------
There were no network latency issues identified and there are 100s of alerts like these. All the NIC drivers are up to date and the Lync BPA doesn't show any errors specifically to this. Following is the current threshold counters set for this parameter...

  CounterName: SIP - 020 - Average Outgoing Queue Delay

  ObjectName: LS:SIP - 01 - Peers

  Frequency = 900 seconds

  WarningThreshold = 8

  ErrorThreshold = 20

  NumSamples = 1

Please analyze and let me know your advice accordingly.

 

Was it a one time blurp or is it continually firing the alerts? Which computer is logging the alerts? Your best best is to run a report on '

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay' and identify when it started. Use the Performance Detail report under Generic Reports so you can also get a sense of max and average values over time.

Walter Chomak | Mobieus Systems | www.mobieus.com

• Marked as answer by Yog LiModerator Tuesday, April 10, 2012 9:19 AM
• Unmarked as answer by Vishar Friday, April 13, 2012 2:29 PM
• Marked as answer by Vishar Friday, April 13, 2012 2:30 PM

Hi,

The issue is happening multiple times in a day. We have clsoe to 200+ tickets from scom lying in bin since end of 2011.  I have provided the current threshold limits and the scom alerts in begging of this chain. Please help in getting this fixed ASAP ! This is the report extracted for these counters for 3 days of a week. Please analyze and give me a solution to fine tune the alert in SCOM.

0.018	0.001	0.029
0.478	0.490	0.524
0.073	0.113	0.094
0.062	0.067	0.040
0.016	0.006	0.034
0.000	0.000	0.000
0.165	0.202	0.142
0.102	0.059	0.219
0.071	0.081	0.059
0.001	0.002	0.002
0.002	0.002	0.003

Hi,

 Were you able to find a solution for the same issue. Would you be able to share any Information which you might have to fix this issue.

I have the same issue on environment based on virtual machines.

Do you know maybe between which servers that delay exists ? between fes and archiving ? 

Anybody can help with it ?