The SharePoint Help search appears to be broken in our installation of SharePoint 2013.
Hi,
Is anybody experiencing issues with their SharePoint 2013 help search system (accessed by pressing the question mark icon in the top right of the standard master page? The help dialogue box appears OK, however, when trying to search for text I get
a 404 back from the content plane. The URL of a search goes to this location https://o15.officeredir.microsoft.com/r/rlidServerAppSearch15?p1=monkey&p2=WSSEndUser&p3=1033&kip=1
This redirects to https://office.microsoft.com/client/15/serverhelp/results?qu=monkey&products=WSSEndUser&lcid=1033&SYSLCID=1033&UILCID=1033&Version=15
Obviously 'monkey' is example text of a search, just wondered if this was most likely a configuration issue with our farm of if Microsoft have moved the help resources?
Thanks in advances.
January 26th, 2015 7:07pm
Hi,
Same issue here, i have already open a support case at Microsoft this morning.
This issue occurs on all my SharePoint
January 26th, 2015 7:40pm
Hi,
Thanks for the reply, please let me know how it goes - I'll mark it as answered if we can confirm if it's a configuration issue or a Microsoft issue.
Regards
January 27th, 2015 4:49pm
January 28th, 2015 12:14am
I can confirm that it is broken in multiple 2010 and 2013 environments that I have access to. Running the cmdlet above did not address the issue.
January 28th, 2015 1:18am
Are you getting any correlation ID?
January 28th, 2015 2:53am
Hi,
Whilst this is quite a useful 'workaround' if we can confirm it works, it doesn't answer the question of whether the live content that is provided by Microsoft for default installations is just missing or whether we need to change the configuration of our
farms to point to a new location.
A few days after the posting of this issue the 404 was replaced by a message saying that I may be looking for content that has moved. So it could be that a) MS realised there is a problem with their live help (i.e. it is missing/moved) and that customers
using an old? configuration just got a 404 which looks bad b) they accidentally removed the live help and are working to replace it.
Our SharePoint developer pointed out there are more benefits of using 'Live' help from Microsoft over using a local copy. The main advantage being that the content can be changed to reflect changes to the farm if subsequent patches/updates change functionality.
January 29th, 2015 3:30pm
I too have had no luck running the PowerShell command on multiple 2013 environments. Still getting the 404 error.
January 29th, 2015 5:58pm
Hi,
Whilst this is quite a useful 'workaround' if we can confirm it works, it doesn't answer the question of whether the live content that is provided by Microsoft for default installations is just missing or whether we need to change the configuration of our
farms to point to a new location.
A few days after the posting of this issue the 404 was replaced by a message saying that I may be looking for content that has moved. So it could be that a) MS realised there is a problem with their live help (i.e. it is missing/moved) and that customers
using an old? configuration just got a 404 which looks bad b) they accidentally removed the live help and are working to replace it.
Our SharePoint developer pointed out there are more benefits of using 'Live' help from Microsoft over using a local copy. The main advantage being that the content can be changed to reflect changes to the farm if subsequent patches/updates change functionality.
Getting same result the page opens, after running the powershell or psconfig, but the page shows this
January 29th, 2015 6:41pm
Hello guys,
Here the feedback from Microsoft about my support case :
"Regarding your concern with SharePoint, I can inform you that this is a general concern, and that is not from your system or configuration. We are working on this issue to try to find a solution as quickly
as possible. One way to solve temporarily, in some cases, this concern would be as follows (with SharePoint 2010 she normally works well with SharePoint 2013, only in some cases):
1. Go to central admin url and replace "default.apx" by_admin/privacy.aspx
2. Display Help from external Web Sites as specified by each Help collection
and click No
This will allow to use local SharePoint help, not online help untill wi fix this issue.
January 29th, 2015 10:25pm
It seems to be fixed now. Do we have a confirmation?
February 9th, 2015 4:37am
Doesn't work for me still getting the multi language apology :-(
but could be my proxy caching the old page so I'll give it a day or so
The url is:
http://office.microsoft.com/client/15/serverhelp/results?qu=test&products=SFEndUser&lcid=1033&SYSLCID=1033&UILCID=1033&Version=15
I used 'test' to search instead of 'monkey'
-
Edited by
Avantegarde-a-clue
38 minutes ago
February 9th, 2015 6:04am
Hi,
I can confirm it's now working for us, with the search text 'test' and 'monkey'! Brilliant, thanks for everyone's help.
Regards
February 9th, 2015 6:14am
Doesn't work for me still getting the multi language apology :-(
but could be my proxy caching the old page so I'll give it a day or so
The url is:
http://office.microsoft.com/client/15/serverhelp/results?qu=test&products=SFEndUser&lcid=1033&SYSLCID=1033&UILCID=1033&Version=15
I used 'test' to search instead of 'monkey'
-
Edited by
Avantegarde-a-clue
Monday, February 09, 2015 11:05 AM
February 9th, 2015 2:02pm
Doesn't work for me still getting the multi language apology :-(
but could be my proxy caching the old page so I'll give it a day or so
The url is:
http://office.microsoft.com/client/15/serverhelp/results?qu=test&products=SFEndUser&lcid=1033&SYSLCID=1033&UILCID=1033&Version=15
I used 'test' to search instead of 'monkey'
-
Edited by
Avantegarde-a-clue
Monday, February 09, 2015 11:05 AM
February 9th, 2015 2:02pm
Bypassed the proxy and copied the link to a live internet connection and still we get the
"Sorry, thepage you're looking for can't be found."
Is it a regional thing? how come some of you get it working - what countries are you in?
February 13th, 2015 3:44am
My Sharepoint search urls go to office.microsoft.com/etc.... that gives me the multilanguage search error message
if I use your first ur;, the o15.officeredir.microsoft.com/r/etc..... it works and say 'no results for monkey'
Is there anywhere we can change the default search url in the registry or something?
February 13th, 2015 3:51am