Software: NEC UCE 2012 R2 OW5000 & TAPI Link
OS: Windows 2008 R2
Server: Virtual

I have installed NEC OW5000 & TAPI Link software per install guide. I start TAPIMGMT.msc to configure my lines and assign users to those lines. The application is being used for a PBX Operator center so any user can sit at any station.
Because of this all users have to be setup on all phone lines. There are 38 stations. All 38 stations can be setup in the Telephony server. My problem comes in when I start adding all the users to each phone line. I can add each user
to 14 lines. On the lines 15-38, Telephony server accepts the users but when I refresh or close out and reopen the users are gone from all lines but the first 14. Is there a limit to the number of users telephony server can accept? Is there
a fix to allow users on all 38 lines?
On a side note, this all works in Windows 2003 and NEC OpenWorX (very old version) TAPI Link software.
I have talked with NEC support, they claim it is a Microsoft issue. They claim they have setup a server in thier labs and do not have any issues with adding the same user to more than 14 lines.

I have reinstall Windows 2008 R2 multiple times. Each install has the same results.
Any and all advice is appreciated.
Scott

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Hi,

If this is a Windows Server issue, it should be fixed after a reinstall.


Please understand that NEC UCE 2012 R2 OW5000 & TAPI Link is not developed by Microsoft. Microsoft has less information regarding third party product. Based on the current
situation, please continue asking NEC for further assistance.

For more information regarding NEC UCE 2012 R2 OW5000 & TAPI Link, please refer to their PDF file below:


http://support.necunified.com/support/docs.nsf/UNID/53FFEC99DBE0EF70862578490077CFE0/$File/OW5000-TAPILinkOpsG--30110-11.pdf


Regards,

Arthur Li
TechNet Subscriber Support
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TechNet Subscription user and have any feedback on our support quality, please send your feedback
here.Arthur Li
TechNet Community Support

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Hi,

If this is a Windows Server issue, it should be fixed after a reinstall.


Please understand that NEC UCE 2012 R2 OW5000 & TAPI Link is not developed by Microsoft. Microsoft has less information regarding third party product. Based on the current
situation, please continue asking NEC for further assistance.

For more information regarding NEC UCE 2012 R2 OW5000 & TAPI Link, please refer to their PDF file below:


http://support.necunified.com/support/docs.nsf/UNID/53FFEC99DBE0EF70862578490077CFE0/$File/OW5000-TAPILinkOpsG--30110-11.pdf


Regards,

Arthur Li
TechNet Subscriber Support
If you are
TechNet Subscription user and have any feedback on our support quality, please send your feedback
here.Arthur Li
TechNet Community Support

There is an amazing pack of free network admin tools. click here to download it

Hi,

I would like to confirm what is the current situation? If there is anything that I can do for you, please do not hesitate to let me know, and I will be happy to help.

Regards,

Arthur Li
TechNet Subscriber Support
If you are
TechNet Subscription
user and have any feedback on our support quality, please send your feedback
here.Arthur Li
TechNet Community Support

There is an amazing pack of free network admin tools. click here to download it

Thank you for your reply. I have that document and used it to install the software. I am continuing to push NEC but they say they have installed in their lab without issue. I have reinstalled Windows 2008 R2, OW5000, & TAPI link multiple
times and have had the same results each time.Scott

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