Can you please reset the following sync group:

Status Processing

Sync Group ID 3f3f4612-b850-4b5a-bcd0-e0db7c0d9ce7_East

US Location East US

Subscription ID ca240b2a-97d7-4de8-a7e2-510fe4458740

Hi Jason,

Thanks for your information about the subscription ID and Sync Group ID. The Microsoft support engineer will help to solve the problem from backend. Sometime delay might be expected. Your patience is greatly appreciated. Thank you for  understanding and support.


Thanks,
Lydia Zhang

If you have any feedback on our support, please click here.

Hi Jason,

We've just reset your sync group status in our service backend. Please check whether your sync group back to normal.

Since the last activity of your sync group is around half a year ago, it might need more efforts to investigate the root cause. Will keep you updated, and thanks for your patience.

Regards,
Bowen

• Proposed as answer by Bowen Wan Wednesday, January 21, 2015 11:10 AM

Hi Jason,

We've just reset your sync group status in our service backend. Please check whether your sync group back to normal.

Since the last activity of your sync group is around half a year ago, it might need more efforts to investigate the root cause. Will keep you updated, and thanks for your patience.

Regards,
Bowen

• Proposed as answer by Bowen Wan Wednesday, January 21, 2015 11:10 AM