I bought a new (pay-as-you-go) subscription 8-9 hours ago with my existing account and it's status is still pending. Is this delay normal?

• Moved by Sowmya K RMicrosoft contingent staff, Moderator Tuesday, February 10, 2015 12:20 PM Moving to the Appropriate Forum
• Edited by stduserid Tuesday, February 10, 2015 3:20 PM

Hi,

This doesn't appear to be a regular scenario, something might have went wrong with your account. This needs some investigation to find out what went wrong. Recommend you to create a service request via http://azure.microsoft.com/en-us/support/options/ , select Billing and the support type as Billing.

Hope this helps.

Regards,

Shirisha Paderu

• Edited by Shirisha PaderuMicrosoft contingent staff, Moderator Tuesday, February 10, 2015 6:18 PM
• Proposed as answer by Shirisha PaderuMicrosoft contingent staff, Moderator Tuesday, February 10, 2015 6:18 PM

I figured that there was something wrong. I already created a support ticket.

Hi,

Appreciate your response.

Please share us the solution here so as to help others who has similar issues.

Regards,

Shirisha Paderu

• Edited by Shirisha PaderuMicrosoft contingent staff, Moderator Wednesday, February 11, 2015 11:59 AM

I'm having the same problem, is there a general issue with new subs?

My case is still not solved. It's been over 36 hours now and MS is still working on it.

Ok, mine seems to have fixed itself. I wonder if it was a general problem, check your sub.

After 48 hours MS finally fixed my problem. They had to manually reset/fix my account and the new subscription was then activated. My account was created when Azure still was in beta so maybe they had to upgrade/update some internal stuff/database.

• Marked as answer by stduserid 3 hours 34 minutes ago