Hello,

I have a status view for our java web application monitoring. The view goes over a group with the application url tests (see screenshot). On my test environment the status is green. On my production environment it is grey.

What can I check?

Regards, Doreen

Hi!
Maybe you have a problems with management server(s) which using to web app monitoring.

Can you show Management Servers State View?

Hi Maxim,

you're right:

Unfortunately I have no idea why the Health Service Watcher State is grey - what can I check now?

Regards, Doreen

I found the task "Show grey agent connectivity data". After starting this I get an error message:

Looking to the Management Server Resource Pool I found the management servers are not monitored:

I am very suprised of that.

In the Health Explorer I found that the APM Agent Health Rollup - Availability is disabled. Could this be the reason?

Regards.

Hi!

APM Agent Health Rollup is disabled by default.

Try to restart Microsoft Monitoring Agent service on all your management servers.

Unfortunately nothing changed. During restart I also deleted the Health Service State folder. But after 15 minutes its still grey.

Do you have any error or warning messages in OpsMGR Log on this servers?

Oh yes I have:

But the Test validation is green:

Confused...

Searching for the error message I found a post from myself.

Web Application Availability Monitoring: Availability is greyed out but monitor runs

I checked aggregation and there is nothing outstandig. I made a job after this post on the OperationsManager DataWarehouse Database which runs every friday at 6 o'clock in the morning. The error messages starting yesterday at 6 o'clock in the evening. Maybe I have to run the job more often?

• Edited by D. Hacker 3 hours 15 minutes ago

Searching for the error message I found a post from myself.

Web Application Availability Monitoring: Availability is greyed out but monitor runs

I checked aggregation and there is nothing outstandig. I made a job after this post on the OperationsManager DataWarehouse Database which runs every friday at 6 o'clock in the morning. The error messages starting yesterday at 6 o'clock in the evening. Maybe I have to run the job more often?

• Edited by D. Hacker Monday, December 15, 2014 8:18 AM

Searching for the error message I found a post from myself.

Web Application Availability Monitoring: Availability is greyed out but monitor runs

I checked aggregation and there is nothing outstandig. I made a job after this post on the OperationsManager DataWarehouse Database which runs every friday at 6 o'clock in the morning. The error messages starting yesterday at 6 o'clock in the evening. Maybe I have to run the job more often?

• Edited by D. Hacker Monday, December 15, 2014 8:18 AM

Searching for the error message I found a post from myself.

Web Application Availability Monitoring: Availability is greyed out but monitor runs

I checked aggregation and there is nothing outstandig. I made a job after this post on the OperationsManager DataWarehouse Database which runs every friday at 6 o'clock in the morning. The error messages starting yesterday at 6 o'clock in the evening. Maybe I have to run the job more often?

• Edited by D. Hacker Monday, December 15, 2014 8:18 AM

Searching for the error message I found a post from myself.

Web Application Availability Monitoring: Availability is greyed out but monitor runs

I checked aggregation and there is nothing outstandig. I made a job after this post on the OperationsManager DataWarehouse Database which runs every friday at 6 o'clock in the morning. The error messages starting yesterday at 6 o'clock in the evening. Maybe I have to run the job more often?

• Edited by D. Hacker Monday, December 15, 2014 8:18 AM

Searching for the error message I found a post from myself.

Web Application Availability Monitoring: Availability is greyed out but monitor runs

I checked aggregation and there is nothing outstandig. I made a job after this post on the OperationsManager DataWarehouse Database which runs every friday at 6 o'clock in the morning. The error messages starting yesterday at 6 o'clock in the evening. Maybe I have to run the job more often?

• Edited by D. Hacker Monday, December 15, 2014 8:18 AM

Searching for the error message I found a post from myself.

Web Application Availability Monitoring: Availability is greyed out but monitor runs

I checked aggregation and there is nothing outstandig. I made a job after this post on the OperationsManager DataWarehouse Database which runs every friday at 6 o'clock in the morning. The error messages starting yesterday at 6 o'clock in the evening. Maybe I have to run the job more often?

• Edited by D. Hacker Monday, December 15, 2014 8:18 AM

Searching for the error message I found a post from myself.

Web Application Availability Monitoring: Availability is greyed out but monitor runs

I checked aggregation and there is nothing outstandig. I made a job after this post on the OperationsManager DataWarehouse Database which runs every friday at 6 o'clock in the morning. The error messages starting yesterday at 6 o'clock in the evening. Maybe I have to run the job more often?

• Edited by D. Hacker Monday, December 15, 2014 8:18 AM

Hi,

If the issue happened is realted with the job, we may need to narrow down the issue by stop the job, or as you said, run the job more often.

Regards,

Yan Li

Just try to check, maybe someone set maintenance mode on all management servers.

Maybe it is caused by some issues with my management server resource pool? I have an event that all management server resource pool is not available because it does not reporting any availability.  But my management servers are all green.

Still have the problem that the resource pool heartbeat is not okay and the All Management Resource Pool is greyed out.

The Management Server are all green.

What can I check?

• Edited by D. Hacker 2 hours 40 minutes ago

Still have the problem that the resource pool heartbeat is not okay and the All Management Resource Pool is greyed out.

The Management Server are all green.

What can I check?

• Edited by D. Hacker Monday, January 26, 2015 8:55 AM

Still have the problem that the resource pool heartbeat is not okay and the All Management Resource Pool is greyed out.

The Management Server are all green.

What can I check?

• Edited by D. Hacker Monday, January 26, 2015 8:55 AM

Still having this grey status of All Management Resource Pool:

But Management Servers are green.

Hi There,

As mentioned above, Can you check if the MS's are in maintenance mode ? If yes then remove them from maintenance mode and check.

Hi Gautam

no, they are not in Maintenance Mode.

I checked it with this Query:

select bme.FullName, bme.DisplayName, bme.Path, bme.IsDeleted from MaintenanceMode mm join BaseManagedEntity bme on mm.BaseManagedEntityId = bme.BaseManagedEntityId where IsInMaintenanceMode = 1 

Hi There,

I have a question. As you have mentioned that the URL Monitors work in Test SCOM environment and not in production right ?

Did you import the management pack which contained the URL Monitors from Test SCOM to production SCOM  or did you create them newly IN Production ?

Also by seeing your members of resource pool are in not monitored, Did you get any alert for "All Management servers resource pool Not available" alert or some thing similar ?

I would aslo suggesy you put the Web URL's in maintenance mode for 30 min and check after that if they come green or some thing.

Sam with your MS as well by seeing the Resource pool members are in Not monitored state . Make sure you do silence the MS for 30 min and check during the Non business hours to avoid any impact.

Also are your MS's Showing healthy in the Management servers Tab in Administration like in the below Screenshot ?

Hi,

right in the Test environment everything looks good.

Yes I imported it and than edited the Monitors for produktion servers.

Yes I have the Alert. But found no reason for that. It's a little bit curios becaus the correlation status is grey and the single monitors are green.

Did the MM for webApplications but nothing changed after that.

The Resource Pool Members are monitored and green.

The Management Servers are green

Hi There,

Thank you for the confirmation. Also what did you edit in the monitors ?

As of i know the Watchers in the Testing SCOM will be different, Did you change the Watchers in the production to a working Agent  and check if it came green or what ?

If the above as well did not work, Then my suggestion is you create a new one fresh in the production for 1 URL and test if it is working or not.

Also confirm from SCOM Server if the URL is accessible from Internet exp

Hacker,

I would also like to share 1 more interestign thing i got for these URL monitoring.

There was 1 URL which was not working as it had no watchers. Post giving the watcher as well the Test failed.

Just see the cross mark in the Website.

Then in the Options i also gave a proxy ip to the URL monitoring and post that i saved my settings and Surepise the URL worked and came green as in the below screenshot.

Check the same and post me the results.

If you see i have 14 URL monitors in prod and same in Stage.

When i altered the watchers for 2 out of 14 it reflected in the Monitoring tab as well.

I did not get it for rest 12 in that view is because there is no watcher.

Also some URLs may require proxy to work and some may not. So you check by putting the proxy and by removing the proxy.

I changes the Agent where to monitor from to the production server.

The Teststate is green only the WebApplicationState is greyed out.

I am not using the Webapplication Transaction Template - I user the Webapplication Availability Template. The Webapplications did not need a proxy because they are in our internal environment.

Hi There,

Got it. As i mentioned earlier did you delete one and recreate one for testing in the Production to see if it appears healthy in green ?

Also Try restarting all the SCOM services on all the Management servers and check, May be it may re calculate the workflow / health state.

Close the console and clear the cache and check if it reflects corr

Hi,

yes I did but nothing changed after all these steps.

Still having the event that AllManagementServer Resource Pool is not available.

What is the Watcher you kept for the Web application monitoring ? Have you placed a resource pool as a watcher ?

I have placed one of the management server as watcher. Its a member of the all management resource pool watcher.

Can you change it to some other Object.

Also try creating a custom resource pool with 2 healthy management servers as its members and then change the Watcher to the Newly created resource pool and check. There is a option to select resource pool as well as a watcher.

I think this will do the trick. Wait for 10 - 15 minutes for the changes to reflect and check.

The ManagementServers are healthy - the problem is that the state of the pool - is nocht available. See my post from Wednesday morning. The single monitors are green but the summary is grey.

Same for the applications.

The ManagementServers are healthy - the problem is that the state of the pool - it is not available. See my post from Wednesday morning. The single monitors are green but the summary is grey.

Same for the applications.

• Edited by D. Hacker Thursday, March 19, 2015 1:32 PM

Suddenly I found the solution: I had an override for the Resource Pool Watcher Heartbeat Failure - this was disabled. I delete the override and everything is green :)

• Marked as answer by D. Hacker 18 hours 26 minutes ago

Nice to hear the issue is solved.

Suddenly I found the solution: I had an override for the Resource Pool Watcher Heartbeat Failure - this was disabled. I delete the override and everything is green :)

• Marked as answer by D. Hacker Friday, June 12, 2015 12:44 PM