Some clients failing to install a few updates from WSUS

I have a handful of clients that are failing to download a portion of the updates approved for them (NOTE: They are successfully installing other updates pushed out). I've tried a number of different things including recreating the SoftwareDistribution folder on the user's machine, checking the IIS configuration and making sure the virtual /Content folder is pointing to the correct physical path as well as making sure the Self Update directory is present with wuident.cab. From what my online search has returned, it looks like others have had similar issues, but the root cause must be different, because what ended up being the issue for them appears to be working fine on my end. Here's a portion of the WindowsUpdate.log where one of the errors is shown:

2015-07-21  17:15:40:797     996    f60 AU  #############
2015-07-21  17:15:40:797     996    f60 AU  ## START ##  AU: Download updates
2015-07-21  17:15:40:797     996    f60 AU  #########
2015-07-21  17:15:40:797     996    f60 AU    # Approved updates = 27
2015-07-21  17:15:41:025     996    f60 AU  AU initiated download, updateId = {74844E07-2F55-40D4-9E16-E17A2815FEBE}.201, callId = {F48DBF3F-75D8-4615-8EBC-984D6E082D29}
2015-07-21  17:15:41:029     996    f60 AU  AU initiated download, updateId = {2D722D13-6E20-442F-9506-E1BBE6542715}.200, callId = {36790E44-F532-4784-BA8A-176ADA8853EC}
2015-07-21  17:15:41:034     996    f60 AU  AU initiated download, updateId = {9676C624-58CB-4A30-B7B3-1D013CF3DBBC}.201, callId = {DF6DAACF-E2D5-478B-8899-2108A209F5BE}
2015-07-21  17:15:41:037     996    f60 AU  AU initiated download, updateId = {F4695A25-0D22-4E3B-9BA9-9BBC62198C28}.103, callId = {CB6A09C5-A874-405A-A2AC-E9EA3D5AAA2E}
2015-07-21  17:15:41:043     996    f60 AU  AU initiated download, updateId = {E257D135-40B9-4361-9E7D-8537D256D54B}.202, callId = {F8CFE181-7A74-4506-83D8-AB87A1F14A2F}
2015-07-21  17:15:41:047     996    f60 AU  AU initiated download, updateId = {84BAF93F-3645-4EF2-887A-D1E5E883ADC7}.201, callId = {954C0596-1B94-4A92-BA41-97AAE29234C1}
2015-07-21  17:15:41:050     996    f60 AU  AU initiated download, updateId = {4D72634A-4D43-468C-9DE7-F18849CEA300}.200, callId = {19AE5682-ED38-49B3-A75E-D27A180BBD28}
2015-07-21  17:15:41:053     996    f60 AU  AU initiated download, updateId = {E35E5957-A5A9-4576-9D54-314A34C47C53}.201, callId = {E7759C99-2066-467C-A232-23CF128063D6}
2015-07-21  17:15:41:056     996    f60 AU  AU initiated download, updateId = {E1E34563-AD5F-4657-B62E-B4BC09F4228A}.201, callId = {D9EE81BF-6AE2-4A01-9AFF-BD9D68515D61}
2015-07-21  17:15:41:061     996    f60 AU  AU initiated download, updateId = {B1836264-25BE-47B7-9AA6-512565051A91}.102, callId = {F1AADC2B-EAF7-4830-82B1-E905B4E0F84E}
2015-07-21  17:15:41:065     996    f60 AU  AU initiated download, updateId = {C11DAC64-28ED-4AA4-BFF0-785FBCDFC7AB}.110, callId = {4C519A83-DFB2-4167-972E-6D4BF28FE1D3}
2015-07-21  17:15:41:069     996    f60 AU  AU initiated download, updateId = {C1790872-1DB0-452A-A5B5-29AC0E6528C1}.203, callId = {F13D872C-B22A-43A4-85AC-D17D71B41564}
2015-07-21  17:15:41:069     996    fe4 DnldMgr *************
2015-07-21  17:15:41:069     996    fe4 DnldMgr ** START **  DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2015-07-21  17:15:41:069     996    fe4 DnldMgr *********
2015-07-21  17:15:41:069     996    fe4 DnldMgr   * Call ID = {F48DBF3F-75D8-4615-8EBC-984D6E082D29}
2015-07-21  17:15:41:069     996    fe4 DnldMgr   * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 2, ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2015-07-21  17:15:41:069     996    fe4 DnldMgr   * Updates to download = 1
2015-07-21  17:15:41:069     996    fe4 Agent     *   Title = Security Update for Microsoft Office 2007 suites (KB2817330)
2015-07-21  17:15:41:069     996    fe4 Agent     *   UpdateId = {74844E07-2F55-40D4-9E16-E17A2815FEBE}.201
2015-07-21  17:15:41:069     996    fe4 Agent     *     Bundles 1 updates:
2015-07-21  17:15:41:069     996    fe4 Agent     *       {EAD91B1F-6361-4EE5-BB6E-16A5193BB383}.201
2015-07-21  17:15:41:096     996    fe4 DnldMgr ***********  DnldMgr: New download job [UpdateId = {EAD91B1F-6361-4EE5-BB6E-16A5193BB383}.201]  ***********
2015-07-21  17:15:41:098     996    fe4 DnldMgr   * Queueing update for download handler request generation.
2015-07-21  17:15:41:098     996    fe4 DnldMgr Generating download request for update {EAD91B1F-6361-4EE5-BB6E-16A5193BB383}.201
2015-07-21  17:15:41:294     996    f60 AU  AU initiated download, updateId = {A5A6AD76-A6CA-4AC0-9AF6-BFDBE67A8021}.108, callId = {24658E2C-FB75-442D-A1E7-61C3EA150CF4}
2015-07-21  17:15:41:294     996    fe4 DnldMgr ***********  DnldMgr: New download job [UpdateId = {EAD91B1F-6361-4EE5-BB6E-16A5193BB383}.201]  ***********
2015-07-21  17:15:43:621     996    fe4 DnldMgr   * BITS job initialized, JobId = {4758577B-147B-498F-9733-EA71B6B80F97}
2015-07-21  17:15:43:764     996    fe4 DnldMgr   * Downloading from http://mnis33:8530/Content/F4/8699D53BEC82460B948612F4F35D2F6A0AD018F4.cab to C:\Windows\SoftwareDistribution\Download\389d876d18bbfffed173584ec10687f7\mscomctlocx-x-none.cab (full file).
2015-07-21  17:15:46:164     996    fe4 Agent   *********
2015-07-21  17:15:46:164     996    fe4 Agent   **  END  **  Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2015-07-21  17:15:46:164     996    1274    DnldMgr WARNING: BITS job {4758577B-147B-498F-9733-EA71B6B80F97} failed, updateId = {EAD91B1F-6361-4EE5-BB6E-16A5193BB383}.201, hr = 0x80190194, BG_ERROR_CONTEXT = 5
2015-07-21  17:15:46:164     996    fe4 Agent   *************
2015-07-21  17:15:46:164     996    1274    DnldMgr   Progress failure bytes total = 890930, bytes transferred = 0
2015-07-21  17:15:46:165     996    1274    DnldMgr   Failed job file: URL = http://mnis33:8530/Content/F4/8699D53BEC82460B948612F4F35D2F6A0AD018F4.cab, local path = C:\Windows\SoftwareDistribution\Download\389d876d18bbfffed173584ec10687f7\mscomctlocx-x-none.cab
2015-07-21  17:15:46:200     996    1274    DnldMgr Error 0x80244019 occurred while downloading update; notifying dependent calls.
2015-07-21  17:15:46:304     996    f60 AU  AU initiated download, updateId = {5F81FF7B-3250-438B-8405-724B8F503E49}.201, callId = {0843A699-63FD-4CEB-BB7C-C1B9C24A7705}
2015-07-21  17:15:46:343     996    f60 AU  AU initiated download, updateId = {2DD28880-EDF8-4615-8C5C-4B35197EAC2C}.201, callId = {7C1DEF80-C23B-4002-B344-187B86005A57}
2015-07-21  17:15:46:350     996    f60 AU  AU initiated download, updateId = {9293EC8F-E7E2-4072-BB3C-49CAA63DF364}.200, callId = {FA7976D3-97EB-4731-AFA4-8FC9472AE8D6}

Does anyone see anything here that I'm missing?

Thanks in advance to anyone who can

July 28th, 2015 3:16pm

Hi,

According to the log above, there is something wrong with the WSUS server.

Error 0x80244019 means HTTP 404.

Please check if "http://mnis33:8530/Content/F4/8699D53BEC82460B948612F4F35D2F6A0AD018F4.cab" exists on the WSUS server. I assume no.

Please try to run wsusutil reset on the WSUS server to make it re-download the missing updates.

Best Regards.

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July 29th, 2015 2:37am

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