Hi,

SCSM 2012 R2 RU3, being used as a front end portal for self service for orchestrator 2012 R2.

I was wondering if anyone has come across an issue where a service request was lodged and the SR is in SCSM but without any status change to 'new' or anything. Essentially no requests were being processed at all until the SCSM management server was restarted.

I haven't seen anything relevant in event logs or under Workflows>Status and was wondering if anyone had either seen issue and knew of a fix or a better work around than bouncing the server. I tried restarting the System center management configuration service.

I looked at SCOM at the time and it was just saying 'Everything is Awesome!' so was of no help. Is there something in scom that could be setup to better monitor SCSM for failed service requests?

Thanks!

   That happens some of some race conditions issues of workflows.

   However if I recall that was already fixed in one of the subsequent UR(s).

   Please update to latest UR5.

Cool, thanks. I've deployed RU5 to dev, and will look to upgrade prod next week.