Service manager console freezes when modifying or creating a new subscription

Product- SCSM 2012 R2

Roll up update- 4

Hi, 

Service manager console hangs/freezes as soon as I try to modify any existing subscription or try to create a new one. 

Currently we have around 80 subscriptions, is this number too alarming? also I wanted to query subscription table in cmdb to find our if the query times out. 

Any pointer for specific subscription table to query?

Thanks,

September 14th, 2015 4:14am

I don't think that 80 is excessive but keep in mind that the Management Pack that contains the subscriptions has to be parsed, in it's entirety, for each and every update.  This does take time and the your management servers will see CPU spikes while the new MP is parsed and distributed.  This will lock up your console.

To reduce the impact, I would suggest breaking your subscriptions up into separate management packs.

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September 14th, 2015 10:17am

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