Hello,

Im working on Service Manager reports and I have a doubt about the  Service Request SLA Reports if there is any field like I have for incidents the field that I am looking for is "Resolved Within Target Resolution Time Percentage".

I found only this fields bellow:

ServiceRequest Breaching At Least One SLO;

ServiceRequest Breaching SLO Percentage;

ServiceRequest Meeting All SLOs;

ServiceRequest Meeting Meeting All SLO Percentages;

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Hi,

Hope the link below can be helpful for you:

And now one more report for Service Request with SLA details

http://www.scutils.com/blog/scutils-blog/system-center-2012-service-manager/and-now-one-more-report-for-service-request-with-sla-details

Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information

Regards,

Yan Li