Service Manager searching for end users
As an end-user, someone with limited admin access to Service Manager, what are the best methods and tools for searching Service Manager? I know how to do the basic stuff like typing in a ticket number in the search box, but how do you do more complex searches like "(SR100201 OR IR903417 OR SR201943)"?  Even under "Advanced Search" under Combination Classes, I don't see how do an "OR" search, just an "AND" search.  Thanks
July 21st, 2015 8:01pm

Just use advanced search (ctrl-f) and enter the same field (in your case the id) three times.

Enter the numbers and you have your wanted search results.



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July 22nd, 2015 5:37am

Just use advanced search (ctrl-f) and enter the same field (in your case the id) three times.

Enter the numbers and you have your wanted search results.



July 22nd, 2015 9:35am

Just use advanced search (ctrl-f) and enter the same field (in your case the id) three times.

Enter the numbers and you have your wanted search results.



Free Windows Admin Tool Kit Click here and download it now
July 22nd, 2015 9:35am

Just use advanced search (ctrl-f) and enter the same field (in your case the id) three times.

Enter the numbers and you have your wanted search results.



July 22nd, 2015 9:35am

Just use advanced search (ctrl-f) and enter the same field (in your case the id) three times.

Enter the numbers and you have your wanted search results.



Free Windows Admin Tool Kit Click here and download it now
July 22nd, 2015 9:35am

Just use advanced search (ctrl-f) and enter the same field (in your case the id) three times.

Enter the numbers and you have your wanted search results.



July 22nd, 2015 9:35am

Thanks - that's better than what I was doing.  I'd still like to know about other tools and methods though if there are any.  I guess PowerShell but no GUI for that method.  What about linking to the backend Service Manager database, is that possible?  Thanks
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July 22nd, 2015 1:24pm

There is the community driven and built SMlets for PowerShell. They are crazy useful, but given the community nature of them the only support you'll get is TechNet or other blogs. Not a criticism by any means, they are wildly valuable and necessary just always worth caveating that.

They are available here on CodePlex.

Granted - no GUI as you mentioned, but just had to throw it out there. As far as backend database, I think most would agree touching the production Service Manager database is something you should try to avoid in all scenarios. However, if you are SQL willing/able you could construct some SSRS reports for your SCSM Data warehouse and that way they are available in the console? Sure you'll have to edit in Report Builder, but at least you'll have the easy front end available. Granted, it's a slight misuse of reporting...but I'm just typing outloud

July 22nd, 2015 8:23pm

Linking to the backend DB Server is possible, but I do not recommend this for end users, but I do query the database directly.<o:p></o:p>

You need to have SQL skills, since there is a table for each Workitem and a relationship table, with relationships in it. So it is not easy, not recommended, but possible.<o:p></o:p>

One thing @ security: Its maybe saver to give an SQL read only account to an end user than to give him powershell cmdlets.


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July 23rd, 2015 3:01am

Linking to the backend DB Server is possible, but I do not recommend this for end users, but I do query the database directly.

You need to have SQL skills, since there is a table for each Workitem and a relationship table, with relationships in it. So it is not easy, not recommended, but possible.

One thing @ security: Its maybe saver to give an SQL read only account to an end user than to give him powershell cmdlets.



July 23rd, 2015 6:59am

Linking to the backend DB Server is possible, but I do not recommend this for end users, but I do query the database directly.

You need to have SQL skills, since there is a table for each Workitem and a relationship table, with relationships in it. So it is not easy, not recommended, but possible.

One thing @ security: Its maybe saver to give an SQL read only account to an end user than to give him powershell cmdlets.



Free Windows Admin Tool Kit Click here and download it now
July 23rd, 2015 6:59am

Linking to the backend DB Server is possible, but I do not recommend this for end users, but I do query the database directly.

You need to have SQL skills, since there is a table for each Workitem and a relationship table, with relationships in it. So it is not easy, not recommended, but possible.

One thing @ security: Its maybe saver to give an SQL read only account to an end user than to give him powershell cmdlets.



July 23rd, 2015 6:59am

Linking to the backend DB Server is possible, but I do not recommend this for end users, but I do query the database directly.

You need to have SQL skills, since there is a table for each Workitem and a relationship table, with relationships in it. So it is not easy, not recommended, but possible.

One thing @ security: Its maybe saver to give an SQL read only account to an end user than to give him powershell cmdlets.



Free Windows Admin Tool Kit Click here and download it now
July 23rd, 2015 6:59am

Linking to the backend DB Server is possible, but I do not recommend this for end users, but I do query the database directly.

You need to have SQL skills, since there is a table for each Workitem and a relationship table, with relationships in it. So it is not easy, not recommended, but possible.

One thing @ security: Its maybe saver to give an SQL read only account to an end user than to give him powershell cmdlets.



July 23rd, 2015 6:59am

Linking to the backend DB Server is possible, but I do not recommend this for end users, but I do query the database directly.

You need to have SQL skills, since there is a table for each Workitem and a relationship table, with relationships in it. So it is not easy, not recommended, but possible.

One thing @ security: Its maybe saver to give an SQL read only account to an end user than to give him powershell cmdlets.



Free Windows Admin Tool Kit Click here and download it now
July 23rd, 2015 6:59am

Linking to the backend DB Server is possible, but I do not recommend this for end users, but I do query the database directly.

You need to have SQL skills, since there is a table for each Workitem and a relationship table, with relationships in it. So it is not easy, not recommended, but possible.

One thing @ security: Its maybe saver to give an SQL read only account to an end user than to give him powershell cmdlets.



Is this documented anywhere how to do this?  I've got SQL skills.  I know what the Server Name connection string is in Service Manager but is that the same name as the backend SQL Server?  Thank you

July 24th, 2015 6:56pm

Direct access to ServiceManager database is not supported. You can use Console Tasks with C# or PowerShell to add some UI.
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July 27th, 2015 8:54pm

As Anton writes: Direct SQL is not supported and I would never give these possibilities to our endusers.

Said that: You'll have to ask your admin, where the SQL server is, since we can not know your Environment. And you'll have to ask, if you get rights there.

July 28th, 2015 1:43am

As Anton writes: Direct SQL is not supported and I would never give these possibilities to our endusers.

Said that: You'll have to ask your admin, where the SQL server is, since we can not know your Environment. And you'll have to ask, if you get rights there.

Free Windows Admin Tool Kit Click here and download it now
July 28th, 2015 5:41am

As Anton writes: Direct SQL is not supported and I would never give these possibilities to our endusers.

Said that: You'll have to ask your admin, where the SQL server is, since we can not know your Environment. And you'll have to ask, if you get rights there.

July 28th, 2015 5:41am

As Anton writes: Direct SQL is not supported and I would never give these possibilities to our endusers.

Said that: You'll have to ask your admin, where the SQL server is, since we can not know your Environment. And you'll have to ask, if you get rights there.

Free Windows Admin Tool Kit Click here and download it now
July 28th, 2015 5:41am

As Anton writes: Direct SQL is not supported and I would never give these possibilities to our endusers.

Said that: You'll have to ask your admin, where the SQL server is, since we can not know your Environment. And you'll have to ask, if you get rights there.

July 28th, 2015 5:41am

As Anton writes: Direct SQL is not supported and I would never give these possibilities to our endusers.

Said that: You'll have to ask your admin, where the SQL server is, since we can not know your Environment. And you'll have to ask, if you get rights there.

Free Windows Admin Tool Kit Click here and download it now
July 28th, 2015 5:41am

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