Server Crashes Randomly

One Windows server 2012 r2 Data Center Server has rebooted  randomly .Below are the error detail.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000139 (0x0000000000000003, 0xffffd0014c19b1b0, 0xffffd0014c19b108, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 022415-66812-01.

Any idea please...

February 24th, 2015 2:38am

Bug Check Code 0x139: https://msdn.microsoft.com/en-us/library/windows/hardware/jj569891%28v=vs.85%29.aspx

You can try to read the dump file as mentioned here: http://support.microsoft.com/kb/315263?PHPSESSID=bac29512eb2c6d31cb0392a6104b6b56

You can also refer to the following basic troubleshooting steps:

  • Install missing Windows Updates
  • Update your drivers, firmware and BIOS
  • Uninstall all unused programs
  • Do a clean boot
  • Do a Memory check using memtest86+. In case of failure detection, replace the faulty RAM

If none helped, you might want to temporary disable the security software you are running on the server and check again.

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February 24th, 2015 4:57am

Windows , drivers are fully updated , still facing same issue..

February 25th, 2015 11:33am

Hi Jingoi,

The STOP code 0x139 is completely a driver issue. I would suggest you to analyze the memory dump to debug which is the faulty driver.

Perhaps for this, contacting the machine vendor would eb the best shot.

Regards,

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February 25th, 2015 1:14pm

Have you tried the other suggestions:

  • Do a clean boot
  • Check the Memory using memtest86+
  • Temporary disable your security software running on the server
February 25th, 2015 1:14pm

Same issue face again The STOP code 0x139 . Restart the server and perform Clean Boot . .

Disable Security Software also..

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March 6th, 2015 1:06am

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