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Server 2012 RDS - User Profile Disks - Errors during Logoff (Network Steve Forum)
Server 2012 RDS - User Profile Disks - Errors during Logoff

I have set up a test Server 2012 RDS collection (Single Server for now) and implemented User Profile disks.

I have two problems.

First: My generic test user can connect and does successfully use the user profile disk as expected. However, at logoff, the system event log contains these errors:


The error (NTFS 137) is: The default transaction resource manager on volume C:\Users\ts3.test encountered a non-retryable error and could not start.  The data contains the error code.

The warning (NTFS 50) that concerns me is:

It appears that the user profile disk is being "disabled" or "disconnected" before the profile data is completely written at logoff. What can I do to troubleshoot this?

Second:

Update: A post from Mike Connor on the following page: -LINK- solved the problem described below. 

My administrative user always logs on now with a temporary profile. At the beginning, the UPD was working and mounting. That stopped working. In attempting to troubleshoot, I logged the admin user off and deleted the UPD disk file from the share. I remember it working again after generating a new UPD disk file in the share. Soon, it quit working again. I deleted the UPD disk file again from the share and ever since, it has never regenerated a new UPD and always logs on with a temporary pr

December 19th, 2012 4:01pm

What is hosting the UPD share?  It is another Windows Server 2012 or something else?
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December 19th, 2012 6:47pm

Thanks for replying!

The share is hosted on a domain joined (same domain as collection) 2008 R2 Enterprise SP1 - 64 bit.

The RDS server has "full control" security rights on the shared folder. "Everyone" and the RDS server have "full control" on the share.

December 19th, 2012 7:13pm

What is hosting the UPD share?  It is another Windows Server 2012 or somet
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December 19th, 2012 9:56pm

There have been reports of issues when the UPDs are stored on SMB shares that don't support SMB 3 or non-Microsoft SMB servers.  A quick way to check is to deploy your UPDs on a SMB 3 share and see if you still have the same problem.

I think the issue that Chris is having though is more due to a network/disk driver problem as the event ID 50 seems to indicate. 

December 19th, 2012 10:26pm

Thanks @dgeddes. I have no problem with deploying UPD on a windows share. Do you happen to know if UPD can be stored on a NFS share?

Chris, sorry for jumping into your thread.

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December 19th, 2012 11:35pm

No, it needs to be SMB and preferably SMB 3. 
December 23rd, 2012 5:53pm

Thanks for replying again, Don.

So you are suggesting I test storing the UPDs on a Server 2012 share? Done.

I verified the template UPD was generated and the User UPD was generated. It still appears to be disconnecting the UPD before the system is finished writing all the profile data. Anything else I should look at?

No change:

Error messages.

-

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December 27th, 2012 3:31pm

I'm guessing you don't have anything else for me to try then?

Thanks for trying.

January 3rd, 2013 3:58pm

Additionally, I have completely disabled UPDs for the collection. Both my "basic" and "admin" users log on and off now with no errors in the event log.

User profile disks seem like they would be far superior to folder redirection, as folder redirection misses some files within the profile, which are either discarded after logoff or have to be copied in at logon and out at logoff.

We are excited about the potential time savings the UPDs would seem to provide, as well as the lower complexity involved in configuration.

However, with 25-30 users per RDS server logging in and out sometimes several times a day, we would not like seeing that many errors in the event log. Also, we are not certain that corruption of user profile data is not occurring when these errors are evident each and every time a user logs off.

If you have other troubleshooting steps I can take, I would be glad to try them. I dread the call to MS support and the time it will take to work with them.

Thank you.

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January 3rd, 2013 8:51pm

In my opinion, you really need to look at this from a networking/file system standpoint and I'm not really an expert in that area.  I know you don't want to do it, but a network trace and working with Microsoft Support to review it is probably what I would do next.
January 4th, 2013 12:33am

I opened a Support Incident with MS support. Let's see where this goes.

Thanks, Don.

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January 9th, 2013 10:59pm

Hi Chris,

Could you please let me know if you have any feedback from MSFT

I am having the Exact same errors after each user logoff/UPD volume dismount:

The Error (NTFS 137)

The warning (NTFS 50)

The warning (NTFS 140)

No Raid involved , or GPO's set

My next step will be getting a Procmon trace to check what happens on the logoff time

I will Also try to enable few of the RDS related GPOs mentioned on this link below :

http://microsoftplatform.blogspot.ie/2012/09/overview-of-all-new-windows-2012-gpos.html

I.E:

*Turn Off UDP On Client

*Suspend user Sign-in to complete app registration

*Select network detection on the server

Many Thanks


January 11th, 2013 12:26pm

djamsite1 -

I have been out of pocket and today is the first day I've had available to work on this ticket. I will post whatever I learn from MS back to this thread.

If you come up with a solution, please post it here as well. 

Thank you.

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January 22nd, 2013 4:58pm

Hi

I have the same errors in my setup. I am running the environment on a VMware ESXi platform 5.1

This is my system eventlog

January 25th, 2013 11:14am

  The vibe I'm getting from MS is that this is a "common" issue. They are working with one or two clients and trying to come up with a solution or workaround. They told me they would keep me posted on results. The last time I spoke to them was a week ago, Wednesday (Jan 23, 2013).
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January 30th, 2013 2:22pm

Hi Chris,

Thank you for the updates,

I have been in Touch with MSFT and the issue seems to be a known as you said probably a BUG ...

There is no solution so far it might take some time

I will Share a lengthy info on what i have done so far with no luck

I have tried everything possible to find the cause,

These can be eliminated as causing this error, BUT YOU COULD CORRECT ME IF I AM WRONG !!!

=================================

*Configuration issue (tried on different labs same result)

*Network or drivers ( Does not make a difference, took network traces and there is not packet loss or issue with SMB/RDP/TPKT protocols)

*Disabled all the NIC features (ipv6-Chimney,TaskOffload,Jumboframes,VMQ ..)

*Disabled SMB 3//2/1 through the registry and PowerShell (few new option through the SMB module)

*Disabled few system services that are called during the RDS connection (spoolsvc , VSS ...)

*Used the minimum options under RDP connection (disabling the local resources, Experience to the lowest...)

*GPO (Tried all RDS ones including the UserProfiles policies)

*RDSPNF.exe (new RDS service for 2k12 ) seems to take longer time to act before the logoff

=====================

The GOOD NEWS: there is no corruption of the profiles i have tried numerous times using scripts (logoff/logon)

The only thing to avoid the errors is Detaching the UPD for the specific user from the RDS host before the logoff.

However it might corrupt the profile :(

The conclusion is that the user profile closes faster than the VHD of the UPD is detached or the other away around

which might bring back some bad memories (UPHCLEAN) windows 2k3/XP issues

UPHCLEAN

===========================

Workaround is to create a PowerShell/Batch  to detach the VHD before the VHD detach,

But i don't think that is a good solution it might corrupt the users profiles and make thing worse

Chris please let me know if you get any updates i will also

Regards

February 1st, 2013 5:45pm

Hi Chris and djamsite1,

I am having exactly the same errors as you mentioned before. Did anyone of you already get a useful feedback from MSFT ?

Regards

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February 11th, 2013 1:06pm

FoG_Sigi -

  I have not yet received  any new information. MS collected more logs from us last week, but they have not reported any progress on the issue. I will post back to the thread once I have information that could help.

- Chris

February 13th, 2013 7:05pm

Hi Chris, djamsite1 and FoG_Sigi,

I have the same problems on my Server 2012 Session-hosts. I hope MS have a KB in the future.

Regards

Karsten.

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February 14th, 2013 6:05pm

 

Hi Guys,

Just wanted to update you on the case,

Still no feedback yet from MSFT it might take longer than expected, its definitely a BUG :(

I believe that we need to wait till SP1 ...

Regards 

Djamsite1

February 20th, 2013 9:26am

Hi Chris and djamsite1,

I only want to say thank you for keeping us up to date ;-)

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February 20th, 2013 9:48am

Hello all -

 I have been informed today that Microsoft is refusing to troubleshoot our issue because it is virtualized under vmWare ESXi. They require we reproduce the problem on a physical machine.

Anyway, We are evaluating whether or not this is important enough to us to go to these lengths to implement.

Good luck.

February 21st, 2013 9:38pm

Just thought I'd jump in and say that I'm having this exact same issue on 2x Server 2012 machines (belonging to separate customers), both acting as standalone RDS servers. The user profile disks is located in c:\userprofiles on the same server so there's no issue with network shares, drivers, SMB versions, it's as simple a setup as you could wish for.

The only slightly non-standard feature of these servers is that they are virtualised (both are inside a Server 2012 host, one with no other guests). There is enough space, good high-speed SAS disks, battery-backed RAID card on latest firmware etc. All kinds of tweaks were made to optimised Hyper-V performance according to various guides available too, so I can't think what else there is to blame.

It just so happens that I am having VSS issues on both these servers as well which are causing backup failures or crash-consistent backups at best, and the support guys at the backup software provider are pointing to these NTFS/WinLogon issues as the reason for the failures in both servers. (I have the same backup software running on several other hosts with no issues whatsoever).


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February 23rd, 2013 2:19pm

Guess what, we're monitoring this post because have EXACTLY same problem on a single physical machine, the nearest thing to virtualisation we've got going on is that the affected machine is an RDS server. 

Eagerly waiting an answer MS....

February 25th, 2013 1:27am

Chris,

Dont let Microsoft cast blame on VMware so easily.  Its disappointing that MS plays that wild card so easily.  Obviously this issue is not unique to ESXi.  Microsoft supports their server products on VMware through the Server Virtualization Validation Program (SVVP). SVVP is available to all customers through their normal support relationship with VMware or Microsoft. Any level of support from either vendor (including per call support) is acceptable to access this option.

For more information see:  http://www.vmware.com/support/policies/ms_support_statement.html

Jason

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February 27th, 2013 2:46pm

Hello all -

 I have been informed today that Microsoft is refusing to troubleshoot our issue because it is virtualized under vmWare ESXi. They require we reproduce the problem on a physical machine.

Anyway, We are evaluating whether or not this is important enough to us to go to these lengths to implement.

Good luck.

March 14th, 2013 12:53am

dgeddes -

  Thanks for the offer. I'm not exactly familiar with Forum protocols and functionality. For the life of me, I cannot figure out HOW to e-mail you. Is there something I'm missing? Is there somewhere I can click to PM you or send an e-mail to you without already knowing your e-mail address?

  Also, from the other direction, can YOU e-mail me without that information?

- Chris

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March 15th, 2013 2:51pm

It is my forum name at microsoft .com.

March 15th, 2013 9:40pm

I have the same error (ntfs 137) on my Windows  RDS servers. This two virtual machines are working on three nodes Hyper-V cluster. I tried to store user disks on Windows 2012 via network (on the same cluster), or directly on Cluster Shared Volume (SAN disk) connected to both RDS servers, or directly on system disk. Always the same error on logoff. It's definitly a BUG.

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March 25th, 2013 8:39pm

Final word. 

No help from Microsoft. If anyone hears about any hotfixes or patches that will correct this, please post back on this thread for everyone.

Looks like they dropped the ball on this one.

April 4th, 2013 1:11pm

I'm looking into this for a different incident. If I develop a solution I'll be sure to share my findings here!
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April 4th, 2013 3:58pm

So I am in the process of deploying an RDS farm. Should I enable the User Profile Disk or not? I did try it in the test setup before hand and it corrupted the Administrator profile so bad I had to completely trash it. I have now started from scratch. I have RDS installed on one server running Windows Server 2012 on VMware and waiting to add it to another physical server.

Has anyone had luck with solving this issue?

I am onsite ready to pull the trigger as I have 18 thin clients to deploy.


April 9th, 2013 7:14pm

I too have had this problem on a pure 2012 platform. Everything was fine until a bad shutdown one day and ever since then it hasn't worked no matter what we tried. We did remove the bad profiles (ones with .bak) in Regedit under HKLM\software\Microsoft\WindowsNT\CurrentVersion\Profilelist\ , gut that only allowed us to connect to the corrupted profiles again. It still will not update the changes to the UPDs. This solution has great potential, but without a fix for this it's not viable for a production environment.

How about it MS? Are you going to fix this or not?

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April 14th, 2013 10:29pm

Any News? Same issue here at two of our clients. In this case UPD is not useable...thanks.

April 19th, 2013 2:17pm

We are seeing the same issue on a Windows Server 2008 R2 SP1 with Hyper-V machine, Windows Server 2012 Datacenter edition with a 5 node RDS Session Collection Farm.



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April 29th, 2013 2:40pm

Hi Chris!

First off, I'd like to thank you for your persistence with this issue.  We are about to deploy a two-VM RDS farm, both servers running 2012 Standard using UPD's, and are having the EXACT same problem!

I was just posting here to re-enforce the fact that this is a HUGE issue that needs to be addressed by Microsoft ASAP.  Thanks for the time you put into this, and thanks to everyone else for responding.  Makes me feel better that we are not the only ones experiencing this issue.

May 17th, 2013 2:49pm

There are 3 issues here that we are actively tracking:

1. The event ID 137 and 140 from NTFS that seem to indicate that we've lost data from the UPD when there has been no data loss.  To date, we do not have any cases where real data has been lost, but if you are seeing data loss from the UPD then please open a case with Microsoft support so that we can investigate.  It is likely that these events can be safely ignored if you are not seeing data lost, but I do not have a confirmation on that yet.

2. Users reporting corruption of UPDs after an unplanned outage of the file server where the UPDs are stored OR the Session Host server that had the UPD loaded (system hang, bugcheck, etc.)  In all cases, once the servers are stabilized, the problems with UPDs are resolved.

3. Admins logging on directly to multiple session hosts that are in collections where UPDs are enabled. This causes the UPD to be loaded for the admin session and any subsuquent sessions for the same admin account will fail to load the UPD.  User will be notified that a temporary profile was loaded.  This occurs when logging on to the host via RDP or by using VMconnect (Hyper-V console).  This is by design. 

In all cases, please do not accept your case being closed if you are hosting your Windows Server 2012 on VMware, or reopen your case that might have been closed previously.  If the issue does turn out to be a bug, ask to have the cost of the support incident refunded.

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May 17th, 2013 11:25pm

Hi

Im in the same boat, i have experienced a few profile corruptions becasue of this bug, ive had one just this morning. Now the user gets temp profile. My recovery process is this. Reboot both RD Servers and File Server [UPD Store] after hours, then restore profile from a previous version.

Environemt is this;
2x IBM Servers and a IBM DS3524 SAN. VMWARE 5.1 on both hosts. And Server 2012 for the RD Servers.
My UPD is on a Windows SBS 2011 server. Majority of the time users login and out without issue, but so far over a few months ive had profile corruptions.
If they are at the satrt of the day i cannot resolve and have to configure the temp profile for them to use until i can fix it after hours.

Ive done a bit of research online and there a lot of people with same issue. Microsoft cannot wash their hands of this. We need a fix.

Hopefully we can keep this thread alive and get a solution posted too.

May 22nd, 2013 12:01am

Hello,

same problems here.

RDS-Farm, 3 RD-Servers in it. very huge problems with the UPD and corruptions. (3 of 3 from dgeddes list)

My temp workaround: set 2 of the 3 servers to decline new connections. all users are now on the same server but thats not exactly my understanding of a working RD-Farm with loadbalancing.

That might work for the next 4-5 weeks but more users are about to migrate to the new farm if this happens it's going to be ugly.

Help will be appreciated!

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May 23rd, 2013 12:09pm

Hello,

Same issue here. TS Farm with 2 RDSH Servers User Profile Disk on shared folder.

All servers are virtual on Hyper-v 3.0. Everything works fine except event log error. No corruptions is detected to user profile disk

Any updates?

May 31st, 2013 9:07am

Hello,

here the same problem.

We have 4 RD-Servers and 2 Domain-Controllers running on 2 ESX 5.1 servers with 128GB RAM each.

Our temp. solution is to deaktivate the UPD - but the UPD is a great feature.

Microsoft, please come up with a solution.

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June 26th, 2013 9:18am

I have the same problem at a customer site. However, our UPD location that gives an error is on a Server 2003 front end for a Dell NAS.

When I point UPD to the session broker host, as a test, it works fine.

Setup:

2 RDS session hosts - physical machines

1 RDS session broker - ESXi guest (Server 2012)

Great feature - if it works.

Is Server 2003 not a valid choice for the file share? I have both the session hosts and broker as full control of NTFS and Sharing and even made those three servers local administrators on the 2003 NAS host. On the Session Host (temporary test location of UPD) I have only listed the NTFS and Sharing for the servers - did not add to local admin group.
July 1st, 2013 1:51pm

My issue was that the UPD share did not have the proper permissions. Someone had removed system from NTFS. All is well now.
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July 2nd, 2013 10:50am


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