Sorry, r2 with essentials role installed, not server 2012 r2 essentials.  All updates installed

As soon as I select which backup I want, click next, wizard stops.

Yes 7 and 8.1

Same error same exact place

6 gig ram on server

No z drives

• Edited by cowboysfan17538 Thursday, February 19, 2015 10:26 PM

I have a brand new install of server 2012 essentials running on hyper-v. have connected 4 test computers using the essentials connect method, 7 Pro and 8.1. backups are working daily with no errors. thought I would test a restore and I am getting the message, "Restore Files and Folders wizard has stopped working. 

unfortunately this is the very first time I tried a restore so I can't say if any updates are the issue.

anyone else had similar issue?

This is 2012 and not 2012 R2?  All systems are fully patched/up to date?

How far into the restore wizard do you get? From both Win 7 and 8 clients?  Same error, same place?

How much RAM is assigned to the server? The client PC's do not currently have a Z: drive attached do they?

Sorry, r2 with essentials role installed, not server 2012 r2 essentials.  All updates installed

As soon as I select which backup I want, click next, wizard stops.

Yes 7 and 8.1

Same error same exact place

6 gig ram on server

No z drives

• Edited by cowboysfan17538 Thursday, February 19, 2015 10:26 PM

What errors do you see in the event log when the crash occurs?? Have you tried uninstalling the problem Windows Update from the client PCs as per the Crash restoring files from client backup thread??

2 errors

Log Name:      Application
Source:        .NET Runtime
Date:          2/19/2015 1:31:20 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Windows8Eval.xxxxxxxxxxx.com
Description:
Application: MountBackupWizard.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
   at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
   at System.Delegate.DynamicInvokeImpl(System.Object[])
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr, Int32, IntPtr, IntPtr)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at Microsoft.WindowsServerSolutions.DataProtection.UI.Program.Main(System.String[])

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-19T18:31:20.000000000Z" />
    <EventRecordID>1224</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Windows8Eval.xxxxxxxxx.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: MountBackupWizard.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
   at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
   at System.Delegate.DynamicInvokeImpl(System.Object[])
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr, Int32, IntPtr, IntPtr)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at Microsoft.WindowsServerSolutions.DataProtection.UI.Program.Main(System.String[])
</Data>
  </EventData>
</Event>

2nd error

Log Name:      Application
Source:        Application Error
Date:          2/19/2015 1:31:21 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Windows8Eval.xxxxxxxxxxxx.com
Description:
Faulting application name: MountBackupWizard.exe, version: 6.3.9600.16384, time stamp: 0x5215cf3c
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737
Exception code: 0xe0434352
Fault offset: 0x0000000000008b9c
Faulting process id: 0xac
Faulting application start time: 0x01d04c723d6d8d89
Faulting application path: C:\Windows\System32\Essentials\MountBackupWizard.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 7fa0d5c8-b865-11e4-8258-080027e87958
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-19T18:31:21.000000000Z" />
    <EventRecordID>1225</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Windows8Eval.xxxxxxxxxxx.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>MountBackupWizard.exe</Data>
    <Data>6.3.9600.16384</Data>
    <Data>5215cf3c</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.17415</Data>
    <Data>54505737</Data>
    <Data>e0434352</Data>
    <Data>0000000000008b9c</Data>
    <Data>ac</Data>
    <Data>01d04c723d6d8d89</Data>
    <Data>C:\Windows\System32\Essentials\MountBackupWizard.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>7fa0d5c8-b865-11e4-8258-080027e87958</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Uninstall update KB3023562 from all client pc's

• Proposed as answer by Still GreyMVP, Moderator Friday, February 20, 2015 12:17 PM
• Marked as answer by Justin GuMicrosoft contingent staff, Moderator Monday, March 09, 2015 1:57 AM

Uninstall update KB3023562 from all client pc's

• Proposed as answer by Still GreyMVP, Moderator Friday, February 20, 2015 12:17 PM

Thanks, that worked this time.  I know I tried it before with no result.  I did not remove from the server this time where as the first attempt I did.

Thanks for the help

Great stuff.  So you leave update KB3023562 on the server, remove it from the clients, and it will open backups.

Grey that is correct.  All seems to work as it should with kb3023562 removed from the client.  And actually, I removed it only from the client running the restore and the files can be restored on any client, even if the update was not removed.  I will test some more to confirm

Just more info - KB fix didn't work consistently for me.  Have server 2012r2 Essentials with backups and started with KB3023562 installed.   Two win 8.0 enterprise systems updated to date (2/25) with KB3023562 removed.  Client restore wizard always fails.  Two win8.1 enterprise systems updated to date - KB3023562 removed. Client restore now works perfectly.  Again both systems tested before and after KB remove to ensure problem existence. 

Removed KB from server - no change on either group of machines.  Something more going on.  Found a laptop with 8.0 enterprise that's not updated to current.  Will test that one out to see if there is something else going on.

• Edited by kdsman Wednesday, February 25, 2015 9:10 PM corrected kb ref

For those who find this...  all my windows 8 enterprise systems were only fixed by only removing both KB3004375 and KB3023562.  All My win 8.1 enterprise systems were fixed by only removing KB3023562 as noted in earlier in this thread (note I didn't check to see if KB3004375 is in the update list for 8.1).

• Edited by kdsman Friday, February 27, 2015 4:52 AM

back to the drawing board.

windows 7 Pro and Ultimate restore not working.  removed 3023562 and 3004375 with no luck.

anyone have the restore working still?

Log Name:      Application
Source:        Application Error
Date:          3/13/2015 11:00:34 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PC-LAND-LT-01.rn.com
Description:
Faulting application name: MountBackupWizard.exe, version: 6.3.9600.16384, time stamp: 0x52156f60
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
Exception code: 0xe0434352
Fault offset: 0x0000812f
Faulting process id: 0x10e4
Faulting application start time: 0x01d05d9e6ee76e5b
Faulting application path: C:\Windows\System32\Essentials\MountBackupWizard.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: b29cd825-c991-11e4-beb0-001fe1bd612c
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-13T15:00:34.000000000Z" />
    <EventRecordID>30474</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PC-LAND-LT-01.rn.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>MountBackupWizard.exe</Data>
    <Data>6.3.9600.16384</Data>
    <Data>52156f60</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.18409</Data>
    <Data>531599f6</Data>
    <Data>e0434352</Data>
    <Data>0000812f</Data>
    <Data>10e4</Data>
    <Data>01d05d9e6ee76e5b</Data>
    <Data>C:\Windows\System32\Essentials\MountBackupWizard.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>b29cd825-c991-11e4-beb0-001fe1bd612c</Data>
  </EventData>
</Event>

• Edited by cowboysfan17538 15 hours 54 minutes ago

Log Name:      Application
Source:        .NET Runtime
Date:          3/13/2015 11:00:33 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PC-LAND-LT-01.rn.com
Description:
Application: MountBackupWizard.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
   at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
   at System.Reflection.RuntimeMethodInfo.UnsafeInvoke(System.Object, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo)
   at System.Delegate.DynamicInvokeImpl(System.Object[])
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr, Int32, IntPtr, IntPtr)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
   at Microsoft.WindowsServerSolutions.DataProtection.UI.Program.Main(System.String[])

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-13T15:00:33.000000000Z" />
    <EventRecordID>30472</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PC-LAND-LT-01.rn.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: MountBackupWizard.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
   at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
   at System.Reflection.RuntimeMethodInfo.UnsafeInvoke(System.Object, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo)
   at System.Delegate.DynamicInvokeImpl(System.Object[])
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr, Int32, IntPtr, IntPtr)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
   at Microsoft.WindowsServerSolutions.DataProtection.UI.Program.Main(System.String[])
</Data>
  </EventData>
</Event>

try removing

KB3023562 (origional bad update)

KB3035131

KB3033929

KB3046049

thanks again Grey

god this is getting monotonous.  how many more times are we going to have to go through this?

how many more times are we going to have to go through this?

A very good question, to which the only logical answer is 'as many times as it takes them to get it right' ;) It does seem that they've done so for Windows 8.1 with the latest set of updates but not for Windows 7, sadly.

Your welcome, but I copied and pasted from Susan's email from somewhere :)