Server 2008 mouse freezing up
Whats up guys - I just installed a fresch copy of Server 2008 Enterprise R2 on a new Dell PowerEdge T410 and my USB mouse keeps freezing up/stuttering every 10-15 seconds - it's terribly annoying. I was hoping someone on here might have some ideas to fix the problem. I tried two different devices and it seems like my keyboard is alittle sluggish as well. Thanks very much in advance
March 21st, 2011 8:16pm

I think this is a problem with the driver of these devices. I think that it will be better to contact the manufacturer of your mouse to ask him for the most appropriate driver. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
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March 21st, 2011 8:28pm

Do you see any error messages in the event log? Santhosh Sivarajan | MCTS, MCSE (W2K3/W2K/NT4), MCSA (W2K3/W2K/MSG), CCNA, Network+ Houston, TX Blogs - http://blogs.sivarajan.com/ Articles - http://www.sivarajan.com/publications.html Twitter: @santhosh_sivara - http://twitter.com/santhosh_sivara This posting is provided AS IS with no warranties, and confers no rights.
March 21st, 2011 8:42pm

Preacherpj, Make sure your BIOS revision is the latest and greatest from Dell. Current is "Dell Server 11G" Dell PowerEdge R410 Driver and Support Page This is a direct copy of Driver and Dell Software installation instructions. I underlined a specific note before #1 on the instructions list that may help. The following list is an overview of the correct order to install drivers on Dell desktops and portables. After reinstalling Microsoft® Windows®, follow the order listed when reinstalling drivers. It is recommended that you print this list for reference when installing drivers. Note: Some devices may not function properly if the drivers are installed out of order. 1. Desktop System Software (DSS) or Notebook System Software (NSS) - A vital utility that provides critical updates and patches for the operating system. If you are reinstalling Windows or updating all drivers, it is important that this software be installed first. This is located under the System Utilities Category on the Drivers and Downloads page. Note : NSS and DSS may not be available for all desktop and notebook products. 2. Chipset - Helps Windows control system board components and controllers. This is located under the Chipset Category on the Drivers and Downloads page. 3. Video Adapter - Enhances video performance. This is located under the Video Category on the Drivers and Downloads page. 4. Network Interface Card (NIC) - Enhances the network controller for Internet or network access. This is located under the Network Category on the Drivers and Downloads page. 5. Laptops Only: Dell Quickset or Dell Control Point Manager (DCP) - Controls power management, ambient light sensor, wireless profiles, and security features on laptops. This is located under the Applications on the Drivers and Downloads page. 6. Audio Adapter - Enables and enhances the audio controller. This is located under the Audio Category on the Drivers and Downloads page. 7. Modem - Allows dial-up capability. This is located under the Communication Category on the Drivers and Downloads page. 8. Wireless Network Card - Enables and enhances the wireless network controller. This is located under the Network Category on the Drivers and Downloads page. 9. Touchpad, Pointer, Trackstick, Mice, and Keyboards - Enhances the pointing device features. This is located under the Input Device Drivers Category on the Drivers and Downloads page. 10. Other Devices Intel vPro<sup><small>TM</small></sup> or AMT<sup><small>TM</small></sup> - Enhances system manageability. This is located under the Chipset Category on on the Drivers and Downloads page. Bluetooth <sup>®</sup> Module located under the Network Category on the Drivers and Downloads page. Dell Wireless Mobile Broadband Cards located under the Communication Category on the Drivers and Downloads page. PCMCIA/Smartcard controller located under the Security Category on the Drivers and Downloads page. Touch Screen Digitizer Enables touch screen mouse control available on select Dell laptops. This is located under the Input Category on the Drivers and Downloads page. Dell systems are very proprietary to standard boards from Intel that have those chipsets. So it is important to follow the instruction set from the Engineers of those systemboards. Best Regards, Steve Kline Microsoft Certified IT Professional: Server Administrator Microsoft Certified Product Specialist Microsoft Certified Network Product Specialist Red Hat Certified System Administrator This posting is "as is" without warranties and confers no rights.
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March 21st, 2011 9:08pm

Thanks everyone for the help - I really truly do appreciate it - I will ensure that I have the latest version of Dell's drivers and let you guys know. Thanks again Ryan
March 21st, 2011 9:47pm

So I checked and I do have the latest BIOS installed 11G 1.5.4 - and I still have this weird mouse problem. I also have Moles eating their way through my lawn - seems like wherever I go I have some type of rodent problem....anyway I tried three different USB optical mice, different ports - and still the same problem. THe mouse just stutters it's way around the screen. When I booted into the Dell Unified Server Configuriation window - the mouse worked fine - but when the system started up I had the same problem again. Everything in device manager looks fine all drivers installed and devices found.
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March 21st, 2011 10:11pm

Hi, Please test it in Safe Mode. To enter Safe Mode, restart the computer, keep pressing F8 and select Safe Mode. Does your mouse hang in Safe Mode? Tim Quan
March 24th, 2011 11:29am

Any update?
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March 28th, 2011 6:09am

I've had a maddening similar issue with a Power Edge T610. To remedy the mouse / keyboard issue on mine required an update of the Integrated Intel NIC. As seen here. https://supportforums.cisco.com/thread/2034497 The problem did not exist in safe mode.
April 22nd, 2012 9:18pm

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