Is it possible to open event viewer logs from Systems Recovery Options on Server 2008 R2 to check what caused the server crashed? . Any advise will highly be appreciated.

Hello, when your server crash then a dump files will be created in c:\windows\minidumps. If your system is configured to generate a full dump then a dump named MEMORY.DMP will be created under c:\windows\. You can use Windbg to debug the dump file. More information here: http://support.microsoft.com/kb/315263 You can use Microsoft Skydrive to upload dump files. Once done, post a link here. You can also contact Microsoft CSS for assistance. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

Dear Mr. X, Good to hear from you, thanks so much for your answer, i will check soon and let you know.

Hi, You may perform the following steps for collecting minidump files for your debuging. Collect Minidump Files ================= 1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”. 2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery". 3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected. 4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”. If the Blue Screen appears again, please refer to the following steps to collect memory dump files: 1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”. 2. Go to your Desktop, right-click on it and create a new folder named "Dump". 3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder. 4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder". 5. Please send the ZIP file to us. You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link: http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx WinDbg will tell you the possible cause. For more information, please read Microsoft KB article below: How to read the small memory dump files that Windows creates for debugging http://support.microsoft.com/kb/315263 If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607 Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Dear Arthur, The server 2008 R2 crashed and not booting in any mode, only System Recovery Option command mode is available while booting from dvd, please advise how to troubleshoot in this condition. Dear Mr. X, I have checked the server from command prompt but did not find anything, i have done below actions - 1) c:\>dir /s *.dmp --- did not find anything 2) c:\>cd windows\minidumps ---- directory does not exist I AM WORKING VIA RSA2 CARD, PLEASE ADVISE HOW TO TROUBLESHOOT THIS CRASHED SERVER.

Hi, Please refer to the following Microsoft KB article to troubleshoot the startup issue. How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows http://support.microsoft.com/kb/927392 If it does not work, you may need to restore the system from backup. Regards, Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.