We have an issue where all windows updates for Office 2010 Standard (version 14.0.7113.5005) running on Server 2008 R2 SP1 remote desktop server fail, all other updates succeed (e.g. system). The error message given is code 8007006E (also 800F0902 during bulk update attempts).
This is a server at a new client site so am unsure of the history on how corruption occurred however last successful office update as about 1 year ago and failed on (KB2878225), last successful windows update 1 week ago.
We have tried the steps below and are now turning to the community for advice on how to resolve MS updates for Office 2010.
- restarting the server and reapplying
- microsoft support diagnostics which ran but failed on upload so gave no details although the CAB file is there
- checked for previous versions of the installer cache (only 1 month)
- asked business for previous support companies backups, none present/available
- tried offline install of updates (msiexec) which fails to install
- ran a repair of MS office 2010 from programs and features which flashes up a windows for a second and bombs out closing window
- Applying a hotfix (KB2920813) which gives 'an error occurred while running detection' and fails
- we have run ROIScan and compared results to other RDS server which is working correctly (one we installed)
- Ran DISM to check with /online /cleanup /scanhealth which took a age to get past 20% but then completed with 'no component store corruption detected' !!
- had a look at manual rebuild of cache but not suitable for so many missing packages http://blogs.msdn.com/b/heaths/archive/2006/11/30/rebuilding-the-installer-cache.aspx
- looked at manual uninstall of office 2010 but this is last resort as unsure if the issue will remain after reinstalling office on the server
ROIScan log examples below, looks to be about 30 missing updates. Can supply the full log if it's any help
Review Items============
Error: Product {90140000-00A1-0409-0000-0000000FF1CE} - Microsoft Office OneNote MUI (English) 2010: Local cached .msi appears to be missing: C:\Windows\Installer\d46362.msi
Error: Product {90140000-0012-0000-0000-0000000FF1CE} - Microsoft Office Standard 2010: Local cached .msi appears to be missing: C:\Windows\Installer\d4637e.msi
...
...
Error: Local patch package 'C:\Windows\Installer\44ec756c.msp' missing for patch '{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}'Error: Local patch package 'C:\Windows\Installer\d46485.msp' missing for patch '{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}'
...
...
Error: OpenDatabase failed to open .msp file C:\Windows\Installer\44ec756c.mspError: OpenDatabase failed to open .msp file C:\Windows\Installer\d46485.msp
...
...
Microsoft Office Standard 2010------------------------------
ProductVersion 14.0.7015.1000
ServicePack Level SP2
Architecture x86
InstallType MSI
ProductCode {90140000-0012-0000-0000-0000000FF1CE}
Msi ProductName Microsoft Office Standard 2010
InstallDate
UserSid
ProductContext Machine
ProductState Installed
Transforms
Original .msi Name
Cached .msi Package
ProductID (MSI) 82503-001-0000106-xxxx
Build/Origin
Package Code
Notes -
Errors {90140000-0012-0000-0000-0000000FF1CE} - Error: Local cached .msi appears to be missing, Error: Local patch package 'C:\Windows\Installer\c1367a4.msp' missing for patch '.{35698CB7-AAA2-4577-B505-DBFF504AEF23}', Error: Local patch package 'C:\Windows\Installer\44ec7524.msp' missing for patch '.{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}', Error: Local patch package 'C:\Windows\Installer\44ec7637.msp' missing for patch '.{287A1E92-9E41-4BC1-8920-B3D0E9220800}', Error: Local patch package 'C:\Windows\Installer\44ec76aa.msp' missing for patch '.{001E8BF3-EDC3-4D5E-9C11-1D0E599B6497}',
- Edited by NSNL Wednesday, June 24, 2015 4:21 AM update
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