We have an issue where all windows updates for Office 2010 Standard (version 14.0.7113.5005) running on Server 2008 R2 SP1 remote desktop server fail, all other updates succeed (e.g. system).  The error message given is code 8007006E (also 800F0902 during bulk update attempts).

This is a server at a new client site so am unsure of the history on how corruption occurred however last successful office update as about 1 year ago and failed on (KB2878225), last successful windows update 1 week ago.

We have tried the steps below and are now turning to the community for advice on how to resolve MS updates for Office 2010.

• restarting the server and reapplying
• microsoft support diagnostics which ran but failed on upload so gave no details although the CAB file is there
• checked for previous versions of the installer cache (only 1 month)
• asked business for previous support companies backups, none present/available
• tried offline install of updates (msiexec) which fails to install
• ran a repair of MS office 2010 from programs and features which flashes up a windows for a second and bombs out closing window
• Applying a hotfix (KB2920813) which gives 'an error occurred while running detection' and fails
• we have run ROIScan and compared results to other RDS server which is working correctly (one we installed)
• Ran DISM to check with /online /cleanup /scanhealth which took a age to get past 20% but then completed with 'no component store corruption detected' !!
• had a look at manual rebuild of cache but not suitable for so many missing packages http://blogs.msdn.com/b/heaths/archive/2006/11/30/rebuilding-the-installer-cache.aspx 
• looked at manual uninstall of office 2010 but this is last resort as unsure if the issue will remain after reinstalling office on the server 

https://support.office.com/en-gb/article/Uninstall-or-remove-Microsoft-Office-2010-suites-90635a1d-aec8-4653-b358-67e1b766fc4d

ROIScan log examples below, looks to be about 30 missing updates.  Can supply the full log if it's any help

Review Items
============
Error:                       Product {90140000-00A1-0409-0000-0000000FF1CE} - Microsoft Office OneNote MUI (English) 2010: Local cached .msi appears to be missing: C:\Windows\Installer\d46362.msi
Error:                       Product {90140000-0012-0000-0000-0000000FF1CE} - Microsoft Office Standard 2010: Local cached .msi appears to be missing: C:\Windows\Installer\d4637e.msi

...

...

Error:                       Local patch package 'C:\Windows\Installer\44ec756c.msp' missing for patch '{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}'
Error:                       Local patch package 'C:\Windows\Installer\d46485.msp' missing for patch '{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}'

...

...

Error:                       OpenDatabase failed to open .msp file C:\Windows\Installer\44ec756c.msp
Error:                       OpenDatabase failed to open .msp file C:\Windows\Installer\d46485.msp

...

...

Microsoft Office Standard 2010
------------------------------
ProductVersion               14.0.7015.1000
ServicePack Level            SP2
Architecture                 x86
InstallType                  MSI
ProductCode                  {90140000-0012-0000-0000-0000000FF1CE}
Msi ProductName              Microsoft Office Standard 2010
InstallDate                  
UserSid                      
ProductContext               Machine
ProductState                 Installed
Transforms                   
Original .msi Name           
Cached .msi Package          
ProductID (MSI)              82503-001-0000106-xxxx
Build/Origin                 
Package Code                 
Notes                        -
Errors                       {90140000-0012-0000-0000-0000000FF1CE} - Error: Local cached .msi appears to be missing, Error: Local patch package 'C:\Windows\Installer\c1367a4.msp' missing for patch '.{35698CB7-AAA2-4577-B505-DBFF504AEF23}', Error: Local patch package 'C:\Windows\Installer\44ec7524.msp' missing for patch '.{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}', Error: Local patch package 'C:\Windows\Installer\44ec7637.msp' missing for patch '.{287A1E92-9E41-4BC1-8920-B3D0E9220800}', Error: Local patch package 'C:\Windows\Installer\44ec76aa.msp' missing for patch '.{001E8BF3-EDC3-4D5E-9C11-1D0E599B6497}', 

• Edited by NSNL Wednesday, June 24, 2015 4:21 AM update

From what I have read it sounds like you are running Office 2010 SP2 and you are trying to install the updates in a batch even when you went offline.  It may be that one of the updates is crashing the whole thing.  You can try to install one update first.  Try the definition update for Outlook and see if that installs.  If so then take the top update and do so again.  If those two install then start installing five at a time until they are all installed or one set bombs out then go back to one at a time to find which update is causing the issue.  Do not install any other updates but Office (No security, .Net or other updates) until your are done with the office updates.

If this does not work then see if the last KB that you spoke about was installed and uninstall it.  Programs and Features as it may be damaged.  After removal try again if not then you can try a fixit KB971058 this fixit resets windows update components and may clean up any corruption found.

I hope some of this help.

Adam Raff

Thanks Adamraff, we have tried single updates as well as hotfixes with all failing.  I have a case open with Microsoft so will wait for them to call before trying these steps.

I think the outlook definition update is a good idea and it may be worth trying to reinstall the original failed update (Office 2010 SP2).  It's strange that the update is listed as failed in windows update but the version number of Office is SP2.

Thanks for your help.

Hi NSNL,
 
Ive noticed that you have mentioned a repair of Office 2010 installation from Control Panel was failed. And also, this issue only happens to Office specific updates, all other updates can be installed successfully. From my point of view, this might be an issue with the installation of Office 2010 itself and the best bet would be to remove Office and then install it again.
 
If you decide to try a complete reinstallation, I would suggest you run Microsoft Fix it (https://support.microsoft.com/en-us/kb/971179), which will ensure to remove any trace of Office 2010 from the computer.
 

Regards,

Eth

You are welcome,

If you do get a response back from MS please post and let us know what happened.  I am curious.

Uninstalling sounds like a good plan if SP2 messed up the install or so you think.

Good Luck

Adam

Thanks Ethan, 

Yes, does look like a corrupt install but corrupt update store as well.  Does removing the Office 2010 install with the fix-it also remove references to windows updates?  Not sure if the fresh install will re-load windows updates from microsoft or if the missing updates also cause a problem with the fresh install?

Also can the fix-it run on a remote desktop server?

Ross

• Edited by NSNL 6 hours 55 minutes ago

Thanks Ethan, 

Yes, does look like a corrupt install but corrupt update store as well.  Does removing the Office 2010 install with the fix-it also remove references to windows updates?  Not sure if the fresh install will re-load windows updates from microsoft or if the missing updates also cause a problem with the fresh install?

Also can the fix-it run on a remote desktop server?

Ross

• Edited by NSNL Saturday, June 27, 2015 12:05 AM