Hello,

Is it possible to see the approval/rejection explanation in the self service portal? When a reviewer approves or rejects a request, they are given an option to justify this. However I can't find this justification anywhere in the self-service portal when viewing the request.

Kind regards,

Wojciech

The justification of approval activties aren't visible in the Self-Service Portal.

Then maybe another approach. Can the justification be sent to the Affected User using an e-mail notification?

Kind regards,

Wojciech

• Edited by rozanw 22 hours 1 minutes ago

Maybe this blog post is helpful: Service Manager - Using Orchestrator to notify the end user when their service request has been rejected.

Then maybe another approach. Can the justification be sent to the Affected User using an e-mail notification?

Kind regards,

Wojciech

• Edited by rozanw Friday, July 10, 2015 9:14 AM

Then maybe another approach. Can the justification be sent to the Affected User using an e-mail notification?

Kind regards,

Wojciech

• Edited by rozanw Friday, July 10, 2015 9:14 AM

Thanks. I'll have a look at this.

Kind regards,

Wojciech