Hello, we recently purchased a company who has SharePoint 2013 currently running for internal and external facing users. For the outside we installed an SSL cert on the SharePoint site to secure it. The strange thing is now when the external users connect to SP via https the search box is gone from the home page. If you go to the http site (internal) the search box is there. I believe something is not setup correctly since adding the certificate. When I go to site actions on the site>site settings>then search scopes it comes up fine under http. When I am on the https site and go to search scopes I get the following error message. So we are wondering if we need to configure something within the search service or remove and recreate it for the https to take effect. The error is listed below when clicking on search scopes via SSL, any help is appreciated. 

Error

The search service is currently offline. Visit the Services on Server page in SharePoint Central Administration to verify whether the service is enabled. This might also be because an indexer move is in progress.

Troubleshoot issues with Microsoft SharePoint Foundation.

Correlation ID: 2beded9c-57a7-301a-677b-76b3c800d9ea

Date and Time: 2/27/2015 3:06:39 PM

Hi Mjags,

Whether this issue occurred for other site without using HTTPS.

For troubleshooting this issue, please try to do the followings:

1. Go to SharePoint server, open Services.msc, stop and restart SharePoint Search Host Controller service and SharePoint Server Search 15 service. If you have multiple WFEs, you need to do that on all WFEs.
2.  Go to Central Administration->manage services on server, stop and restart SharePoint Server Search service and Search Host Controller Service and Search Query and Site settings Service.
3. Go to Application Management->Manage service applications, make sure the search service application is started, and it could work well.

In addition, there is a similar post, check if it is useful for you:

http://www.wardpeter.com/?p=989

If this issue still exists, please check the ULS log based on the Correlation ID to find more information about this error.

Best Regards,

Wendy

Forum Support

Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

HI.I would recommend to re-start the search services in sharepoint.Check the exact issue by getting the details from the correlation ID.

http://expertsharepoint.blogspot.de/2014/07/how-to-find-correlation-id-error.html

Hello Wendy, thank you for the assistance. I tried the steps you have listed but am still getting the no search box under the https: site and the error when I click on search scopes. I also looked at that article and I do not have a Document ID Service to deactivate and re-activate. 

Anil I ran the command you specified and it gave me some output, not sure what any of it really means though??

Timestamp              	Process                                 	TID   	Area                          	Category                      	EventID	Level     	Message 	Correlation
03/02/2015 11:34:25.41 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Logging Correlation Data      	xmnv	Medium	Name=Request (GET:https://sharepoint.companysite.com)	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.41 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	adyrv	High	Cannot find site lookup info for request Uri https://sharepoint.companysite.com/.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.41 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	adyrv	High	Cannot find site lookup info for request Uri https://sharepoint.companysite.com/.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.41 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	adyrv	High	Cannot find site lookup info for request Uri https://sharepoint.companysite.com/.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.41 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	adyrv	High	Cannot find site lookup info for request Uri https://sharepoint.companysite.com/.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.41 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	air4a	Monitorable	Token Cache: Failed to get token from distributed cache for '0).w|s-1-5-21-1275210071-838170752-682003330-2699'.(This is expected during the process warm up or if data cache Initialization is getting done by some other thread).	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.41 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	air4b	Monitorable	Token Cache: Reverting to local cache to get the token for '0).w|s-1-5-21-1275210071-838170752-682003330-2699'.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.41 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	adyrv	High	Cannot find site lookup info for request Uri https://sharepoint.companysite.com/.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.42 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	adyrv	High	Cannot find site lookup info for request Uri https://sharepoint.companysite.com/.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.42 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Authentication Authorization  	agb9s	Medium	Non-OAuth request. IsAuthenticated=True, UserIdentityName=0#.w|domainntsl1\zz.migrate, ClaimsCount=40	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.42 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	adyrv	High	Cannot find site lookup info for request Uri https://sharepoint.companysite.com/.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.42 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	adyrv	High	Cannot find site lookup info for request Uri https://sharepoint.companysite.com/.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.42 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Monitoring                    	b4ly	High	Leaving Monitored Scope (PostAuthenticateRequestHandler). Execution Time=0.872	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.50 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Request Management            	aitsz	High	[Forced due to logging gap, cached @ 03/02/2015 11:34:25.42, Original Level: Verbose] The Request Management Service is offline or unprovisioned. Request Management is disabled. Status = {0}	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.50 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Asp Runtime                   	aj1kn	High	[Forced due to logging gap, Original Level: Verbose] SPRequestModule.AcquireRequestStateHandler	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.51 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	adyrv	High	Cannot find site lookup info for request Uri https://sharepoint.companysite.com/.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.51 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Logging Correlation Data      	xmnv	Medium	Site=/	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.98 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Database                      	ahjqp	High	[Forced due to logging gap, cached @ 03/02/2015 11:34:25.51, Original Level: Verbose] SQL connection time: 0.0701	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:25.98 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Database                      	8acb	High	[Forced due to logging gap, Original Level: VerboseEx] Reverting to process identity	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:26.03 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Topology                      	ahg9p	High	[Forced due to logging gap, cached @ 03/02/2015 11:34:26.03, Original Level: Verbose] Completed deserializing the type named {0} and with id {1}.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:26.03 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Topology                      	umbj	High	[Forced due to logging gap, Original Level: Verbose] Deserializing the type named {0} and with id {1}.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:26.09 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Topology                      	ahg9p	High	[Forced due to logging gap, cached @ 03/02/2015 11:34:26.05, Original Level: Verbose] Completed deserializing the type named {0} and with id {1}.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:26.09 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Topology                      	umbj	High	[Forced due to logging gap, Original Level: Verbose] Deserializing the type named {0} and with id {1}.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:26.15 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Topology                      	ahg9p	High	[Forced due to logging gap, cached @ 03/02/2015 11:34:26.14, Original Level: Verbose] Completed deserializing the type named {0} and with id {1}.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:26.15 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Topology                      	umbj	High	[Forced due to logging gap, Original Level: Verbose] Deserializing the type named {0} and with id {1}.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:26.67 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	                              	0x6FB7003                     	ahjqp	High	[Forced due to logging gap, cached @ 03/02/2015 11:34:26.18, Original Level: Verbose] SQL connection time: 0.0583	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:26.67 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Server Search      	Query                         	dk90	High	SearchServiceApplicationProxy::CreateNtlmChannelFactory--Factory creation Time: 466.8148	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:27.01 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Claims Authentication         	aeax6	High	[Forced due to logging gap, Original Level: Verbose] SPSecurityContext: The SecurityTokenServiceBehavior is attached to the AsymmetricTrustChannel.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:27.33 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Topology                      	aeayb	Medium	SecurityTokenServiceSendRequest: RemoteAddress: 'http://localhost:32843/SecurityTokenServiceApplication/securitytoken.svc/actas' Channel: 'Microsoft.IdentityModel.Protocols.WSTrust.IWSTrustChannelContract' Action: 'http://docs.oasis-open.org/ws-sx/ws-trust/200512/RST/Issue' MessageId: 'urn:uuid:4c6822ef-2c47-4080-86a7-e2ec00c27224'	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:27.79 	w3wp.exe (AT-SP2:0x14B4)                	0x1DBC	SharePoint Foundation         	Topology                      	aeax9	Medium	SecurityTokenServiceReceiveRequest: LocalAddress: 'http://at-sp2.domainntsl1.safetyl.com:32843/SecurityTokenServiceApplication/securitytoken.svc/actas' Channel: 'System.ServiceModel.Channels.ServiceChannel' Action: 'http://docs.oasis-open.org/ws-sx/ws-trust/200512/RST/Issue' MessageId: 'urn:uuid:4c6822ef-2c47-4080-86a7-e2ec00c27224'	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:27.79 	w3wp.exe (AT-SP2:0x14B4)                	0x1DBC	SharePoint Foundation         	Monitoring                    	nasq	Medium	Entering monitored scope (ExecuteSecurityTokenServiceOperationServer). Parent No	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:27.80 	w3wp.exe (AT-SP2:0x14B4)                	0x1DBC	SharePoint Foundation         	General                       	adyrv	High	Cannot find site lookup info for request Uri urn:schemas-microsoft-com:sharepoint:service.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:27.80 	w3wp.exe (AT-SP2:0x14B4)                	0x1DBC	SharePoint Foundation         	Claims Authentication         	af3y9	Medium	STS Service request: Successfully requested claim identity acting as user '0#.w|domainntsl1\zz.migrate'.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:27.80 	w3wp.exe (AT-SP2:0x14B4)                	0x1DBC	SharePoint Foundation         	Monitoring                    	b4ly	Medium	Leaving Monitored Scope (ExecuteSecurityTokenServiceOperationServer). Execution Time=8.6821	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:27.93 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Topology                      	aeayc	High	[Forced due to logging gap, cached @ 03/02/2015 11:34:27.33, Original Level: Verbose] The SecurityTokenServiceHeaderInfo including the correlation ID was added.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:27.93 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Monitoring                    	b4ly	High	Leaving Monitored Scope (ExecuteSecurityTokenServiceOperationCaller:http://docs.oasis-open.org/ws-sx/ws-trust/200512/RST/Issue). Execution Time=605.0855	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:27.95 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Monitoring                    	b4ly	High	Leaving Monitored Scope (GetServiceSecurityToken). Execution Time=1259.236	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.43 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Monitoring                    	nass	High	[Forced due to logging gap, cached @ 03/02/2015 11:34:27.95, Original Level: Verbose] ____{0}={1}	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.43 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Monitoring                    	b4ly	High	Leaving Monitored Scope (CreateChannelWithIssuedToken). Execution Time=483.2351	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.43 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Monitoring                    	b4ly	High	Leaving Monitored Scope (CreateChannelActingAsLoggedOnUser:Microsoft.Office.Server.Search.Administration.ISearchServiceApplication). Execution Time=1751.6432	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.43 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Server Search      	Query                         	dk8z	High	SearchServiceApplicationProxy::GetChannel--Channel Creation time: 1763.7396	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.45 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Topology                      	e5mc	Medium	WcfSendRequest: RemoteAddress: 'http://at-sp2:32843/51aa6cca7ccd48558df986974c5703b3/SearchService.svc' Channel: 'Microsoft.Office.Server.Search.Administration.ISearchServiceApplication' Action: 'http://tempuri.org/ISearchSiteAdministrationServiceApplication/GetSiteCollectionUpgradeStatus' MessageId: 'urn:uuid:935719c6-51ae-4d00-945a-e9ef43f25953'	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.46 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	adyrv	High	Cannot find site lookup info for request Uri https://sharepoint.companysite.com/.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.60 	w3wp.exe (AT-SP2:0x1AF4)                	0x1B4C	SharePoint Foundation         	Topology                      	e5mb	Medium	WcfReceiveRequest: LocalAddress: 'http://at-sp2.domainntsl1.safetyl.com:32843/51aa6cca7ccd48558df986974c5703b3/SearchService.svc' Channel: 'System.ServiceModel.Channels.ServiceChannel' Action: 'http://tempuri.org/ISearchSiteAdministrationServiceApplication/GetSiteCollectionUpgradeStatus' MessageId: 'urn:uuid:935719c6-51ae-4d00-945a-e9ef43f25953'	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.61 	w3wp.exe (AT-SP2:0x1AF4)                	0x1B4C	SharePoint Foundation         	Monitoring                    	b4ly	Medium	Leaving Monitored Scope (ExecuteWcfServerOperation). Execution Time=12.4722	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.66 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	6t8h	High	[Forced due to logging gap, cached @ 03/02/2015 11:34:28.46, Original Level: Verbose] {0}	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.66 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Database                      	8acb	High	[Forced due to logging gap, Original Level: VerboseEx] Reverting to process identity	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.67 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Monitoring                    	b4ly	High	Leaving Monitored Scope (ExecuteWcfOperation:http://tempuri.org/ISearchSiteAdministrationServiceApplication/GetSiteCollectionUpgradeStatus). Execution Time=216.2958	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.72 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Monitoring                    	b4ly	High	Leaving Monitored Scope (GetSiteCollectionUpgradeStatus). Execution Time=286.5307	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.80 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	g3qj	High	[Forced due to logging gap, cached @ 03/02/2015 11:34:28.76, Original Level: Verbose] url is in site	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.80 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	6t8b	High	[Forced due to logging gap, Original Level: Verbose] Looking up {0} site {1} in the farm {2}	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.80 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	adyrv	High	Cannot find site lookup info for request Uri https://sharepoint.companysite.com/.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.85 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	8nca	Medium	Application error when access /_layouts/viewscopes.aspx, Error=The search service is currently offline. Visit the Services on Server page in SharePoint Central Administration to verify whether the service is enabled. This might also be because an indexer move is in progress.   at Microsoft.Office.Server.Search.Internal.UI.SearchAdminPageBase.ErrorHandler(Object sender, EventArgs e)     at System.Web.UI.Page.HandleError(Exception e)     at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     at System.Web.UI.Page.ProcessRequest()     at System.Web.UI.Page.ProcessRequest(HttpContext context)     at System.Web.H...	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.85*	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	8nca	Medium	...ttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()     at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.87 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Runtime                       	tkau	Unexpected	Microsoft.SharePoint.SPException: The search service is currently offline. Visit the Services on Server page in SharePoint Central Administration to verify whether the service is enabled. This might also be because an indexer move is in progress.    at Microsoft.Office.Server.Search.Internal.UI.SearchAdminPageBase.ErrorHandler(Object sender, EventArgs e)     at System.Web.UI.Page.HandleError(Exception e)     at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     at System.Web.UI.Page.ProcessRequest()     at System.Web.UI.Page.ProcessRequest(HttpContext context)     at System.Web.HttpApplication.CallHandlerEx...	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.87*	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Runtime                       	tkau	Unexpected	...ecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()     at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.88 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	ajlz0	High	Getting Error Message for Exception Microsoft.SharePoint.SPException: The search service is currently offline. Visit the Services on Server page in SharePoint Central Administration to verify whether the service is enabled. This might also be because an indexer move is in progress.     at Microsoft.Office.Server.Search.Internal.UI.SearchAdminPageBase.ErrorHandler(Object sender, EventArgs e)     at System.Web.UI.Page.HandleError(Exception e)     at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     at System.Web.UI.Page.ProcessRequest()     at System.Web.UI.Page.ProcessRequest(HttpContext context)     at Sys...	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:28.88*	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	ajlz0	High	...tem.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()     at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:29.16 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	aat87	Monitorable	The search service is currently offline. Visit the Services on Server page in SharePoint Central Administration to verify whether the service is enabled. This might also be because an indexer move is in progress.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:35.23 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	ah24v	High	[Forced due to logging gap, cached @ 03/02/2015 11:34:29.17, Original Level: Verbose] DistributedCacheClient TransportProperties- ChannelInitializationTimeout '{0}', ConnectionBufferSize '{1}',                                   MaxBufferPoolSize '{2}', MaxBufferSize '{3}', MaxOutputDelay '{4}',ReceiveTimeout '{5}'.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:35.23 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	ah24w	Unexpected	Unexpected Exception in SPDistributedCachePointerWrapper::InitializeDataCacheFactory for usage 'DistributedViewStateCache' - Exception 'Microsoft.ApplicationServer.Caching.DataCacheException: ErrorCode<ERRCA0018>:SubStatus<ES0001>:The request timed out.. Additional Information : The client was trying to communicate with the server : net.tcp://AT-SP2:22233     at Microsoft.ApplicationServer.Caching.DataCache.ThrowException(ResponseBody respBody, RequestBody reqBody)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCacheProperties(RequestBody request, IClientChannel channel)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCache(String cacheName)     at Microsoft.SharePoint.DistributedCaching.SPDistributedCachePointerWrapper.InitializeDataCacheFactory()'.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:35.24 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	ajb4s	Monitorable	ViewStateLog: Failed to write to the velocity cache: https://sharepoint.companysite.com/	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:35.31 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Upgrade                       	aiaih	High	[Forced due to logging gap, cached @ 03/02/2015 11:34:35.27, Original Level: Verbose] desiredVersion: {0}	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:35.31 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Asp Runtime                   	aj1kp	High	[Forced due to logging gap, Original Level: Verbose] SPRequestModule.PreSendRequestHeaders	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:35.31 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	General                       	adyrv	High	Cannot find site lookup info for request Uri https://sharepoint.companysite.com/.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:35.31 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Monitoring                    	b4ly	High	Leaving Monitored Scope (PreSendRequestHeaders). Execution Time=2.3656	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:34:35.34 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	Monitoring                    	b4ly	Medium	Leaving Monitored Scope (Request (GET:https://sharepoint.companysite.com)). Execution Time=9934.3873	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:35:08.62 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	ah24w	Unexpected	Unexpected Exception in SPDistributedCachePointerWrapper::InitializeDataCacheFactory for usage 'DistributedLogonTokenCache' - Exception 'Microsoft.ApplicationServer.Caching.DataCacheException: ErrorCode<ERRCA0018>:SubStatus<ES0001>:The request timed out.. Additional Information : The client was trying to communicate with the server : net.tcp://AT-SP2:22233     at Microsoft.ApplicationServer.Caching.DataCache.ThrowException(ResponseBody respBody, RequestBody reqBody)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCacheProperties(RequestBody request, IClientChannel channel)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCache(String cacheName)     at Microsoft.SharePoint.DistributedCaching.SPDistributedCachePointerWrapper.InitializeDataCacheFactory()'.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:35:08.62 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	air4g	Monitorable	Token Cache: Failed to initialize SPDistributedSecurityTokenCache  Exception: 'Microsoft.ApplicationServer.Caching.DataCacheException: ErrorCode<ERRCA0018>:SubStatus<ES0001>:The request timed out.. Additional Information : The client was trying to communicate with the server : net.tcp://AT-SP2:22233     at Microsoft.ApplicationServer.Caching.DataCache.ThrowException(ResponseBody respBody, RequestBody reqBody)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCacheProperties(RequestBody request, IClientChannel channel)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCache(String cacheName)     at Microsoft.SharePoint.DistributedCaching.SPDistributedCachePointerWrapper.InitializeDataCacheFactory()     at Microsoft.SharePoint.DistributedCaching.SPDistributedCache.....	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:35:08.62*	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	air4g	Monitorable	...ctor(String name, TimeSpan timeToLive, SPDistributedCacheContainerType containerType, Boolean encryptData)     at Microsoft.SharePoint.IdentityModel.SPDistributedSecurityTokenCache..ctor(String name, TimeSpan timeToLive, SPDistributedCacheContainerType containerType, Boolean encrptyData, TimeSpan minimumTokenExpirationWindow)     at Microsoft.SharePoint.IdentityModel.SPDistributedSecurityTokenCacheInitializer.Init(Object state)'.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:35:36.83 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	ah24w	Unexpected	Unexpected Exception in SPDistributedCachePointerWrapper::InitializeDataCacheFactory for usage 'DistributedLogonTokenCache' - Exception 'Microsoft.ApplicationServer.Caching.DataCacheException: ErrorCode<ERRCA0017>:SubStatus<ES0006>:There is a temporary failure. Please retry later. (One or more specified cache servers are unavailable, which could be caused by busy network or servers. For on-premises cache clusters, also verify the following conditions. Ensure that security permission has been granted for this client account, and check that the AppFabric Caching Service is allowed through the firewall on all cache hosts. Also the MaxBufferSize on the server must be greater than or equal to the serialized object size sent from the client.). Additional Information : The client was trying to co...	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:35:36.83*	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	ah24w	Unexpected	...mmunicate with the server : net.tcp://AT-SP2:22233     at Microsoft.ApplicationServer.Caching.DataCache.ThrowException(ResponseBody respBody, RequestBody reqBody)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCacheProperties(RequestBody request, IClientChannel channel)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCache(String cacheName)     at Microsoft.SharePoint.DistributedCaching.SPDistributedCachePointerWrapper.InitializeDataCacheFactory()'.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:35:36.84 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	air4g	Monitorable	Token Cache: Failed to initialize SPDistributedSecurityTokenCache  Exception: 'Microsoft.ApplicationServer.Caching.DataCacheException: ErrorCode<ERRCA0017>:SubStatus<ES0006>:There is a temporary failure. Please retry later. (One or more specified cache servers are unavailable, which could be caused by busy network or servers. For on-premises cache clusters, also verify the following conditions. Ensure that security permission has been granted for this client account, and check that the AppFabric Caching Service is allowed through the firewall on all cache hosts. Also the MaxBufferSize on the server must be greater than or equal to the serialized object size sent from the client.). Additional Information : The client was trying to communicate with the server : net.tcp://AT-SP2:22233     at ...	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:35:36.84*	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	air4g	Monitorable	...Microsoft.ApplicationServer.Caching.DataCache.ThrowException(ResponseBody respBody, RequestBody reqBody)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCacheProperties(RequestBody request, IClientChannel channel)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCache(String cacheName)     at Microsoft.SharePoint.DistributedCaching.SPDistributedCachePointerWrapper.InitializeDataCacheFactory()     at Microsoft.SharePoint.DistributedCaching.SPDistributedCache..ctor(String name, TimeSpan timeToLive, SPDistributedCacheContainerType containerType, Boolean encryptData)     at Microsoft.SharePoint.IdentityModel.SPDistributedSecurityTokenCache..ctor(String name, TimeSpan timeToLive, SPDistributedCacheContainerType containerType, Boolean encrptyData, TimeSpan minimumTok...	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:35:36.84*	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	air4g	Monitorable	...enExpirationWindow)     at Microsoft.SharePoint.IdentityModel.SPDistributedSecurityTokenCacheInitializer.Init(Object state)'.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:37:29.75 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	ah24w	Unexpected	Unexpected Exception in SPDistributedCachePointerWrapper::InitializeDataCacheFactory for usage 'DistributedLogonTokenCache' - Exception 'Microsoft.ApplicationServer.Caching.DataCacheException: ErrorCode<ERRCA0018>:SubStatus<ES0001>:The request timed out.. Additional Information : The client was trying to communicate with the server : net.tcp://AT-SP2:22233     at Microsoft.ApplicationServer.Caching.DataCache.ThrowException(ResponseBody respBody, RequestBody reqBody)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCacheProperties(RequestBody request, IClientChannel channel)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCache(String cacheName)     at Microsoft.SharePoint.DistributedCaching.SPDistributedCachePointerWrapper.InitializeDataCacheFactory()'.	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:37:29.75 	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	air4g	Monitorable	Token Cache: Failed to initialize SPDistributedSecurityTokenCache  Exception: 'Microsoft.ApplicationServer.Caching.DataCacheException: ErrorCode<ERRCA0018>:SubStatus<ES0001>:The request timed out.. Additional Information : The client was trying to communicate with the server : net.tcp://AT-SP2:22233     at Microsoft.ApplicationServer.Caching.DataCache.ThrowException(ResponseBody respBody, RequestBody reqBody)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCacheProperties(RequestBody request, IClientChannel channel)     at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCache(String cacheName)     at Microsoft.SharePoint.DistributedCaching.SPDistributedCachePointerWrapper.InitializeDataCacheFactory()     at Microsoft.SharePoint.DistributedCaching.SPDistributedCache.....	38d8ee9c-2740-301a-677b-79027b7cb16e
03/02/2015 11:37:29.75*	w3wp.exe (AT-SP2:0x0DA0)                	0x104C	SharePoint Foundation         	DistributedCache              	air4g	Monitorable	...ctor(String name, TimeSpan timeToLive, SPDistributedCacheContainerType containerType, Boolean encryptData)     at Microsoft.SharePoint.IdentityModel.SPDistributedSecurityTokenCache..ctor(String name, TimeSpan timeToLive, SPDistributedCacheContainerType containerType, Boolean encrptyData, TimeSpan minimumTokenExpirationWindow)     at Microsoft.SharePoint.IdentityModel.SPDistributedSecurityTokenCacheInitializer.Init(Object state)'.	38d8ee9c-2740-301a-677b-79027b7cb16e

I responded to you in the above post, thank you!

Hi,

In your original post, you mentioned Site Action and search scope, whether you are using SharePoint 2010, not SharePoint 2013.

We are currently looking into this issue in SharePoint 2010 and will give you an update as soon as possible.
 
Thank you for your understanding and support.

Best Regards,

Hi Mjags,

Please try to install June 11, 2013 CU for SharePoint 2010:

http://support.microsoft.com/kb/2817363

Best Regards,

Wendy

Hello Wendy, we are experiencing this issue in SharePoint 2013. It looks like this CU is for SP 2010......

Hi Mjags,

In the original post, you said that "go to site actions on the site>site settings>then search scopes" and in SharePoint 2013, the "Site Actions" is replaced with a gear and "search scope" link also is missing from site settings. So please check you are using SharePoint 2013 or SharePoint 2010. Or, you can provide some screenshots about your environment's Central Administrator and your problematic site.

Best Regards,

Wendy