Hi Randy,
Based on your scenario, I would give you steps to troubleshoot this unusual
performance issue:
You
can make use of the Trace Log, when you need to troubleshoot report server operations, you can review Trace Log generated by Reporting services. Trace logs include records application log events, errors and exceptions, low resource warnings,
report delivery details, and other details about reporting services operations. You can use any text editor to view the file. This file is located at \Microsoft SQL Server\<SQL Server Instance>\Reporting Services\LogFiles. For more information about
Trace log please seehttp://msdn.microsoft.com/en-us/library/ms156500(v=SQL.105).aspx
In
addition, you can make use of Performance counter to monitor report server, this counter can help you understand how reporting services is using system resources during on-demand or scheduled report execution. Reporting services includes the following performance
objects:
For
more information about Windows Performance Counters, please see: http://msdn.microsoft.com/en-us/library/ms159809(v=SQL.105).aspx
Currently,
if this issue are urgent to your business, you could also contact Microsoft Customer Support Services (CSS) via telephone so that a dedicated Support Professional can assist you in a more efficient manner. However contacting phone support will be
a charged call. but it will be free if this is a product issue.
To
obtain the phone numbers for specific technology request please take a look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS