SQL Sync group stuck on processing status (Network Steve Forum)

SQL Sync group stuck on processing status

The sync group below has been stuck on processing since Jan 9th

Azure Product Subscription ID: 8fff45e5-99ec-4670-8e6d-e38e31be3cdd

Sync Group IDe1159f82-e29d-4bd1-8006-8eea5c83e69f_East US

I was hoping you may be able to fix the sync group from the backend without the need to re-create the group?

January 28th, 2015 12:59pm

Hi mcasement,

Thanks for your information about Sync Group ID and subscription ID.

The Microsoft support engineer will help to solve the problem from backend. Sometime delay might be expected. Your patience is greatly appreciated. Thank you for your understanding and support.

Besides, any of the following can result in a sync group being stuck in the processing state.

The client agent is offline.

Be sure that the client agent is online then try again.

The client agent is uninstalled or missing.

If the client agent is uninstalled or otherwise missing:

1. Remove agent XML file from the SQL Data Sync (Preview) installation folder if the file exists.

2. Install the agent on same/another on-premise computer, submit the agent key from the portal generated for the agent thats showing offline.

The SQL Data Sync (Preview) service is stopped.

1. In the Start menu, search on Services.

2. Click Services in the Programs section of the search results.

3. Find the SQL Data Sync (Preview) service.

4. If the service status is Stopped right-click the service name and select Start from the dropdown menu.

Reference : http://msdn.microsoft.com/en-us/library/azure/hh667321.aspx#ProcessingError

Thanks,
Lydia Zhang

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January 29th, 2015 4:49am

Hi,