Hi,

The sync group below has been stuck on processing since Jan 8, this sync group sync the hub DB with two Azure DB (all are on Azure), one of the Azure DB can sync normally but the other one stuck (keep in the processing status)

Azure Product Subscription ID:
43051d1f-7dc4-4e4f-81f4-3e027983733c

Sync Group ID:
4124f828-7e36-47dd-84f5-8b58a5e453a7_East Asia

Status
Processing

Would you please help me to reset the status from backend? Thanks!

Regards,

Michael Yung

Hi Michael,

Thank you for your patient. We have just reset the status of the sync group from backend. Please take a check.

The root cause is sync reachs the max retry count caused by transient failure and we have already refine our service.

Thanks,

Gary

• Marked as answer by Michael Yung 1 hour 55 minutes ago

Hi Michael,

Thank you for your patient. We have just reset the status of the sync group from backend. Please take a check.

The root cause is sync reachs the max retry count caused by transient failure and we have already refine our service.

Thanks,

Gary

• Marked as answer by Michael Yung 1 hour 45 minutes ago

Hi Michael,

Thank you for your patient. We have just reset the status of the sync group from backend. Please take a check.

The root cause is sync reachs the max retry count caused by transient failure and we have already refine our service.

Thanks,

Gary

• Marked as answer by Michael Yung Wednesday, February 25, 2015 9:45 AM

Hi Michael,

Thank you for your patient. We have just reset the status of the sync group from backend. Please take a check.

The root cause is sync reachs the max retry count caused by transient failure and we have already refine our service.

Thanks,

Gary

• Marked as answer by Michael Yung Wednesday, February 25, 2015 9:45 AM