Hello. I have a client who is experiencing problems with an application running on a Windows 2008 R2 server. I've done packet captures of a successful application launch and a failed launch. Here's the error (packets copied from MS Network Monitor):

1725 SMB:C; Nt Create Andx, FileName = \ICONS\FONTS.SP2 11:50:14 AM 4/5/2013 9.2890620 System 10.10.10.3 10.10.10.1 SMB {SMB:116, NbtSS:7, TCP:6, IPv4:5}

1811 SMB:R; Nt Create Andx - NT Status: System - Error, Code = (67) STATUS_SHARING_VIOLATION 11:50:15 AM 4/5/2013 10.3007810 System 10.10.10.1 10.10.10.3 SMB {SMB:116, NbtSS:7, TCP:6, IPv4:5}

The server is IP 10.10.10.1, the client is 10.10.10.3. 

The application vendor says we're the only ones experiencing this problem. It happens intermittently; the app may launch successfully 100 times in a row before failing. Once it fails there's a good chance it will fail again. It fails more frequently later in the day when more people are using the app.

This error never occurred prior to migrating the app from a Windows 2003 server to 2008 R2. We upgraded the application at the same time as the migration.

Is there anything I can change in the server to resolve this problem?

Thanks in advance for your help.

Keith

Hi Keith,

There is no enough information for finding out the exact issue. From the error message I found the following KB. Please test if the following hotfix could help:

"STATUS_SHARING_VIOLATION" error message when you try to open a highly fragmented file on a computer that is running Windows 7 or Windows Server 2008 R2

http://support.microsoft.com/kb/2707576

Thanks for the reply Shaon. I neglected to mention that this error occurs on Windows XP computers. Windows 7 computers experience a different error but I don't have any information on it yet.

I found a hotfix for Windows XP but it only applies to service pack levels 1 and 2. These XP PCs have SP3.

Is there any other information I can retrieve that would be helpful?

Hi,

If it is a Windows XP system, please have a try with following steps:

1.  Start Registry Editor. 
2.  Locate the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters 

3.  Add the following information:

Value Name: SharingViolationDelay
Data Type: REG_DWORD
Data: 0 (Default: 200)

Value Name: SharingViolationRetries
Data Type: REG_DWORD
Data: 0 (Default: 5) 

4.  Quit Registry Editor, and then restart the computer. 

How are things going? Please let us know if there is any progress.

We tried your suggestion but it didn't help. It seems to me this registry change is a server-side modification, not client-side. Do you have any other ideas?

Can  I add these registry keys in windows 7?

will it work for win7 also?