We have SLO's configured in our system and the they do apply correctly. When we go to the Service Level tab on the incident, this is what appears:
We have custom Incident Resolver Security Roles for several groups that limit their queue and catalog item access. I can set these so that all queues and catalog items are available, not using All items but by selecing all. I still see the same results as above. All other settings are All items can be accessed. If I go in and change the Catalog Items Group and Queues to all items can be accessed (top radial) I can then see the SLO name and the Time Before SLO Breached Fields.
Has anyone else seen this?