Im having some issues setting up notifications on an SCSM 2012 sp1 deployment Im working on. Most times work items fail to trigger notification and then sometime they do. The most problematic being the service request ones. I have tried all manner of methods but still falling short. I tried doing it via workflows then via subscriptions. Im currently trying out sending notifications via custom MP's but that is also not giving repeatable results.
The requirements for notification are as below
 
End user
1.       Notify for successful logged incident 
2.       Notify for successful call closure
3.       If the call is put on hold get notification
 
IT personnel
 
1.       Notify that the fault has been logged for them
2.       SLA breaching 
 

All these notifications should be possible to make, though the "notify it personnel of fault" needs to be done with a custom relationship subscriptions inside the management pack.

Please show us the exact details of how you have set these notifications up (what are the target class / criteria etc.) and which notifications in particular are not working?

All these notifications should be possible to make, though the "notify it personnel of fault" needs to be done with a custom relationship subscriptions inside the management pack.

Please show us the exact details of how you have set these notifications up (what are the target class / criteria etc.) and which notifications in particular are not working?

• Proposed as answer by Xin GuoMicrosoft contingent staff, Moderator 7 minutes ago

All these notifications should be possible to make, though the "notify it personnel of fault" needs to be done with a custom relationship subscriptions inside the management pack.

Please show us the exact details of how you have set these notifications up (what are the target class / criteria etc.) and which notifications in particular are not working?

• Proposed as answer by Xin GuoMicrosoft contingent staff, Moderator Monday, August 03, 2015 7:09 AM

All these notifications should be possible to make, though the "notify it personnel of fault" needs to be done with a custom relationship subscriptions inside the management pack.

Please show us the exact details of how you have set these notifications up (what are the target class / criteria etc.) and which notifications in particular are not working?

• Proposed as answer by Xin GuoMicrosoft contingent staff, Moderator Monday, August 03, 2015 7:09 AM

All these notifications should be possible to make, though the "notify it personnel of fault" needs to be done with a custom relationship subscriptions inside the management pack.

Please show us the exact details of how you have set these notifications up (what are the target class / criteria etc.) and which notifications in particular are not working?

• Proposed as answer by Xin GuoMicrosoft contingent staff, Moderator Monday, August 03, 2015 7:09 AM
• Marked as answer by Xin GuoMicrosoft contingent staff, Moderator 23 hours 52 minutes ago

All these notifications should be possible to make, though the "notify it personnel of fault" needs to be done with a custom relationship subscriptions inside the management pack.

Please show us the exact details of how you have set these notifications up (what are the target class / criteria etc.) and which notifications in particular are not working?

• Proposed as answer by Xin GuoMicrosoft contingent staff, Moderator Monday, August 03, 2015 7:09 AM
• Marked as answer by Xin GuoMicrosoft contingent staff, Moderator Thursday, August 06, 2015 7:24 AM

All these notifications should be possible to make, though the "notify it personnel of fault" needs to be done with a custom relationship subscriptions inside the management pack.

Please show us the exact details of how you have set these notifications up (what are the target class / criteria etc.) and which notifications in particular are not working?

• Proposed as answer by Xin GuoMicrosoft contingent staff, Moderator Monday, August 03, 2015 7:09 AM
• Marked as answer by Xin GuoMicrosoft contingent staff, Moderator Thursday, August 06, 2015 7:24 AM

Also you should install the latest Update Rollup of SCSM 2012 SP1 (if it's not done already).