Hi All,
Suddenly in my SCSM 2012 R2 Production environment , the connectors stopped synchronising at the schedule time and the Service request was in New state for very long time (stuck in New state).
When I started troubleshooting , I saw the workflow status in SCSM console , oops!! no entries
In operations manager event log , no logs generated regarding the connector issue or the SR workflow issue .
Then I tried starting the AD connector manually , two event logs (information-LFX service) generated
SyncBegin:Connector Id
SyncEnd:Connector Id
Then I stopped the services
Microsoft Monitoring Agent
System Center Data Access Service
System Center Management Configuration
deleted the health service state folder content and restarted the services
Then issue is solved , the connector started syncg and the service request state changed from New to In progress and all the workflows were triggered.
Since there is no events logged for this issue , this gonna make a huge impact in SCSM environment since workflows are the key feature in SCSM .
Is this a known issue in SCSM 2012 R2 and are there is any fix in the update rollups
Are there is any reason behind why we need to flush the SCSM health service state and how this affect the functioning of SCSM?
since we have the SCOM agent installed as part of SCSM installation and scom uses the same Health service state folder to monitor the SCSM server ??
sorry for too many questions , just to clarify my all doubts
Is there any permanent solution ?
Thanks,
Kalai